"Very pleased. Found what I needed. Price was very cheap, beat everywhere else I looked. Got my part in 2 days. Loved it! Will be back for future needs. "

"Found what i needed super fast, the part was brand new and fit like a glove. Will definitely be ordering more parts in the future!"

"I ordered a radiator for my BMW with overnight shipping to have it for the weekend and was quite shocked it arrived in 24 hours. I called the main number before I ordered to see if it was stocked nearby, but they said this radiator was across the country. The service agent was super nice and helpful. I am incredibly pleased with the whole transaction. "

"I bought a BMW brand belt tensioner that is warrantied by BMW for 3 years / 36 months. After 19 months of use, the belt tensioner failed. I called CarPartsDiscount.com to claim a warranty replacement for the part. They only honor a one year warranty even though the part is warrantied by BMW for 3 years. The manager said they do not buy parts from the manufacturer, which prevents them from claiming warranty replacements for parts when the manufacturer warranty is longer than the CarPartsDiscount warranty period of one year. I would presume that this is why the price is modestly lower than other distributors of genuine BMW parts. The marginal amount of money I saved is not worth forgoing the factory parts warranty.
There is also very limited detail about the terms of the warranty on the website - this is clearly an attempt to avoid disclosing this nuance to the consumer. I consider this a big problem for an auto parts distributor and will never purchase from this company again."

"I just wanted to say how happy I am with an order I placed and the service I received! I placed an order on a Wednesday right at 12:00pm PST. I selected expedited shipping as my car was not running right. Immediately after placing my order I called in and spoke to a representative. I believe his name is Michael. I asked if the order could be expedited and he said we were past the cutoff for the order to be pulled and shipped that day but that he would look in to it and do everything he could to have the order shipped that day. He was professional and empathetic. While he couldn’t guarantee that the order would ship, I believed that he would actually look in to it and see what he could do. The order did ship and I received it the next day. The part was exactly what I needed at a third of dealer pricing.

Thank you for great service and props to Michael for going the extra mile for a new customer. I’ll be back for more parts in the future!"

"On time, no hassles, quality customer service, and the part I ordered was just what I needed. "

"I bought a part which had the correct picture of the part I needed and all the applicable data matched the year/car/model...
I received the wrong part. Seems like that is no fault of mine. I was given an RMA number without shipping since they said they would have to look at the part to determine what to do. They refunded my purchase but not the shipping. So i'm out $15 for ordering from carpartsdiscount. I hope at least one person does not buy from them because of this review and then I will have gotten my shipping money back. "

"The ordering experience was flawless!!! The greeting, the parts tech., the tracking, the delivery!!!!!!!!"

"Their order processing and shipping experience is well polished and super fast. I recommend doing business with them."

"Car Parts Discount provided me with some of the worst customer service I’ve ever received. I purchased Dorman up-pipes for my 7.3l Super Duty. Unfortunately, they leaked and I was able to pinpoint the problem when removing the engine some time after installing the up-pipes. I emailed the company asking if they would be under warranty and I was told they would send me replacements. I needed to get my truck fixed in a timely fashion so they instructed me to purchase a new set, then return the old set and the new purchase would be refunded. I received the new up-pipes and had them installed within a few days only to find they leaked as well. Sparing no time, I cut the new pipes, positioned them correctly and welded them back together which fixed the exhaust leak. When I said I was ready to return my old up-pipes, I was suddenly told they were outside of the warranty. They wouldn’t accept my the old up-pipes and told me I could return the new ones. However, they wouldn’t accept the new ones after learning they had been modified. Basically, the company completely lied and hung me out to dry. They told me they’d fix the problem then completely changed their tune taking another $230 from me.

Also, their website setup is horrible. No order information is sent in the confirmation email. You have to go to their website and login to your account. Due to the way their website constantly asks for vehicle information and refreshes, it’s very difficult to login.

I would highly suggest purchasing parts from another company. "

"Ordered parts for my truck. Shipping time was as promissed, and they followed up if i had received it also. Would buy from them Again."

"I always look for USA made products ... your rubber products from METRO fit the bill ... not only a better price than others, but, very quick shipping ... thanx, and, I'll be back."

"Had the pleasure to be assisted by Jorge on a dicey return. Dicey, because their policy for electronics returns is quite clear so at best I hoped I would get a store credit which to be honest I would have been OK with, since it was my mistake to order an aftermarket part instead of OEM as recommended by the manufacturer to save a couple hundred $$.

I explained my situation and Jorge, who was very professional, he immediately tried to see how he could help me return the parts with minimal hassle, and once he found out I had all original packaging/parts in retail condition he said he would get back to me after raising my case to his manager.

Within 10 to 15 minutes he had contacted me with a return/refund authorization, they even payed for return postage. It goes to show, if you're honest and upfront and own your mistake people will bend over backwards to help. I rarely purchase parts online but my experience with Car Parts Discount was incredibly pleasant. I made a noob mistake and when I asked them to help me, they just did. "

"Had replaced my DEF pump with new item from Car Parts Discount. This item failed less than 6 months after installation. Called Car Parts, who said they would honor the warranty. I sent them the failed unit and they quickly sent me a new unit and got me back on the road"

"I purchased two bilstein B4 rear shock absorbers for my Merc 190e from car parts discounts and am happy to say The items I wanted arrived very quickly from the day of purchase to my place."