" Thanks it was delivered on time and the part I ordered was the right one. "

"Car Parts warehouse was very help-ful in helping me find the parts I needed for my car. The service is great. Thanks Wes for the great service."

"Rep was great. Got the order confirmed and shipped the same day. Great customer care and response. Don Parker"

"I think you should give your sales/phone person Addison a raise and I would do it quick before someone else hires him out from under you."

"Thank you car parts warehouse for having the parts I needed at a great price! And thank you Justin for an awsome customer service rep. He helped me find what I needed and gave me a great price."

"Great parts at a fair price! I will definitely order from Car Parts Warehouse again!"

"I ordered a part at the beginning of Sept, that turned out to be defective. I called, expecting to be given a hard time proving the part was defective, to request a refund. I spoke with Ryan who was absolutely wonderful. In less than five min, he had given me all the instructions needed to receive the new part, and return the old one. He even went the extra mile to help me receive the part quickly, by offering to split overnight shipping with me and sending me a mailing label to return the defective part. That part of my experience was great!! Unfortunately I am just writing this review because I have just received my refund after calling twice. Ryan was great, the refund dept could work a little faster getting refunds out."

"Justin was very accommodating and a great customer service representative."

"Fantastic customer service. Justin was able to assist me quickly."

"Mr. Mulholen was very helpfull with the sale of my new turbocharger, if asked I will most defenatly recomend car parts warehouse. "

"Found through a quick google search. These guys really seem to know what they're doing. Bunch of parts at decent prices (not the cheapest), but their customer service is top tier. Spoke with Marcus about a part and after a quick look he assured me it was the right one for my car. Class act. If you need anything call the pros at this place.


JimJoe
Hollywood"

"UPDATE:Still working to resolve the AC Comp issue but I did receive a very nice call from Johnathan at CPW. What I liked about his call was the honesty. He said that the customer experience was important for their business and wanted to do what was right and fair to assist in the unfortunate process. While I have not had time to check, CPW did waive the freight on the 3rd unit sent and removed the $250 hold placed on my CC for the warranty part. I like a company that stands behind their principles not their margins. While I am still not up and running CPW deserves a few stars more for their customer service. I will update again once I have some chilly air blowing my way.


Miserable experience with CPW. Purchased a reman AC compressor for 2007 Infiniti M35, was installed on October 4th. Compressor lasted a few weeks and has shut down. Contacted CPW about warranty, wanted me to spend more money to furnish them with the problem. I refused to spend any more to troubleshoot their issue, I am sure they have a warranty program with their supplier. A replacement compressor was sent. I inquired about replacing the dryer since it was just replaced. Justin told me not to since it was a recent replacement. "New" re-man arrived and was to be installed today. Mecanic installed, started the car and ran it for 5 minutes ... locked up solid. I phoned CPW again. Now a week later, I have to purchase a new dryer for them and pay for the shipping on the third compressor. If I do not purchase the dryer from them, they will not honor the warranty. Sum it all up ... I have spent $415 on the original compressor / dryer and freight. Another $276 on a mechanic installing it twice and another $50 for freight on the third compressor and second dryer. I still don't have a working compressor and will still owe another $136 to have it installed. Once this is all finished I will be up around $900 and we are all crossing our fingers it will work. Scrap this bunch now and I have a store credit for my original purchase. That does not sound like much of a deal, who wants to spend store credit with a company who cant sell a part that works just half the time. Overall, very disappointed. Be sure to understand their warranty procedures BEFORE you buy. Once they run your card, all you have left is store credit."

"great part for great price from addison"

"This company is great. I had an issue with a part and Javier Sastoque the person I dealt with handled the situation. You are lucky to have an employee like Javier. He was very respectful and helpful to take care of the situation so that I was completely satisfied.
Again thank you for your help Javier.
Mary Bisson"

"Great service! Daniel helped my find my turbo at a great price! "