"sent the wrong product. wanted 1977 Mercedes driverside turn signal. received some other year. now i have to send it back, please be more careful. time is the problem."

"I needed a rear windshield wiper for my 2008 Hyundia Santa Fe. I live in rural Nebraska and they just don't have these available in retail stores. I found my wiper and better prices on filters, too, even with shipping"

"Car Stuff was the only on line retailer that had everything I wanted to purchase in a single transaction. The product was delivered within the expected delivery window. The products were all well packaged and arrived in perfect condition.

An excellent first experience with Car Stuff. I'll be back again."

"I am very unhappy with the product that I ordered from Car-Stuff and the service I've been given.
I ordered a grille expecting that it would arrive with the hardware to attach it to my car and that it would have the Toyota emblem on it.
The picture and the description is lacking in so many ways!
When I contacted the instant chat customer service the two people I chatted with weren't empowered to help me beyond sending out a return label that will take 2-3 days.
On top of all that the shipping they charged me is highway robbery, no pun intended.
FedEx ground shipping from Carson, CA to Cottage Grove, MN for the package size and weight I received is NOT $22.63! It is $10.73.
I'm sure the Better Business Bureau and the Attorney General of the State of MN, Lori Swanson would be interested in knowing this.
I am sure that I will not order from Car-Stuff ever again. And I will be sure to tell everyone I know that Car-Stuff is a waste of time and money."

"I began using Car Stuff a few months ago and have been very impressed with prompt service and great prices. I no longer buy my parts from major retailers. I recently directed one of my friends to Car Stuff and he's was impressed by the great deals and is on his way to being a customer.
Thank You!

Dennis"

"very easy to order and shipped/delivered surprisingly quickly. would definitely order again from car stuff without hesitation. the radiator fit without any issue and perfectly."

"I had placed an order and abruptly realized I missed one additional part, an O-ring weighing a few grams.
I tried resolving the oversight by using the on line chat / help, needless to say, my order had already been processed and the agent was not able to help.
If I want the addition O-ring I will need to pay an additional shipping and handling charge. The original price of the item is $0.95.

I understand there are limitations as to what a customer service agent can do, but a seemingly simple task is beyond the capabilities of Car-stuff.com
The resolution to this type of situation is a simple one, I will pass the ill words on to my customers, friends and family, to review a company’s customer service and reputation before purchasing anything.
"

"Simply a great site. User friendly, nicely organized stock.
"

"I am more them please with the service I recieved the phone people were very polite and professions and speedy every one I talked to were very professional and polite I will refer your company to my many friends and e-mails
Keep up the good work

R Pritchard"

"best price. received items as ordered within a week. "

"I have used this website several times because of the ease of finding parts. Since 2002 I have ordered parts for three sport cars I've had since. I even recommende this site to my friends.

This last time one of the items was out of stock and the process to credit the charge was smooth and the rep was very polite.

Overall, it's been a good shopping experience and the shipping is quick and affordable. "

"Great site great selection and prices. Fast delivery from time of order to date you recieve items. Detail part description. I always refer to this site when in need or just upgrading. Did I also mention QUALITY parts."

"Easy site to navigate, very prompt delivery"

"Excellent selection of parts, including several alternatives for most items, for my Xterra engine repair. Shipping was prompt and the cost was reasonable. Great response from customer support for both product questions and status of the order. Parts are shipped from multiple distribution sites, it would be helpful if the parts included in the individual shipments were identified on the shipping notice. "

"I had several prior experiences with Car Stuff, including a return for a part that did not fit. Despite that, I like the prompt service, and yes - my return went flawlessly - money credited to my credit card. I continue to do business with Car Stuff because it works!"