"Cardpool will not give me any response other than:

Thank you for following up with us! Unfortunately, we cannot provide any assurances that your pending order will be successfully processed as that is determined by our risk assessment team. Our risk team evaluates details pertaining to our customers and their purchases when deciding whether to accept or reject an order. They also utilize a digital identity network that identifies anomalies to help them formulate their decisions.

These determinations are made in a black box by a risk assessment team in our firm. Our processing center has no greater insight into or are privy to the criteria by which they use to reach their determinations.

As mentioned in our previous correspondence, unfortunately, due to the nature of our business, security protocol does not permit further details in regards to the process by which the risk team conducts their risk assessments.

If you have any additional questions or concerns, please don't hesitate to contact us at ****@****.

Thanks for choosing Cardpool!



I have never had issue with any other online retailer, and usually when you contact them regarding a security error, they will make it right after they find out that your credit card was not stolen. Cardpool seems set on that their black box told them no, so they cannot do it.
"

"I've had nothing but good experiences WITH Cardpool. I've yet to sell a gift card via Cardpool but in the 20+ times I purchased thru Cardpool (both physical and electronic gift cards), I've only had 1 experience where the gift card didn't work. In that instance it was very easy to reach their customer care team and they resolved the issue immediately by refunding the full amount paid to my credit card."

"will never use this site again. It sucked. Have yet to get money. I think it's a scam. Between the poor customer service and the lies this site tells you, I won't be using the site again. You're better off going to coinstar or some other site. I should've known it was too good to be true. They never mentioned anything about amazon gift cards...I thought it was CASH! LIARS! Just what I want is another gift card...that I won't use. I would like CASH....like they said so I can pay my car off."

"I signed up for Cardpool a few weeks ago to try to save some money at Walmart buying groceries. When I tried to make my first and second purchase, they cancelled my orders because of security purposes. I have emailed them several times asking what can I do so I can make purchases through their website and they still haven't replied back, even though they say I will get a response within 24 hours! So because of that, I am writing my first bad review. Cardpool is not worth anyone's time, money, and certainly not the aggrivation they pose! Don't buy!"

"Carpool agreed to purchase from me a best buy gift card at a 13% discount. I mailed it in with the promise they would cut a check within 24 hours. They called to verify my info.

come to find out 4 days later I got an email that they cancelled the transaction. DO NOT TRUST THIS COMPANY!!!!"

"I made a huge mistake buying an e-gift card from CardPool. Other vendors (Raise, CardCash, etc.) sent the e-gift cards within 30 minutes to an hour. At this time, it's been more than a day and I still have not received my cards. In addition, I have contacted Cardpool on three separate occasions and still have not received a response. They do not have live chat or a telephone number to obtain assistance. I will not purchase from Cardpool again. "

"They wont accept my physical giftcards I sent in recently, and they don't have a reason why."

"Very poor services. I had very bad experience. I bought eGiftcard & it took 2 days to deliver it in my inbox. Usually it takes few seconds for the delivery of eGiftcards."

"I attempted to purchase a card with a small balance ($69). It was an ecard, so I was expecting it to arrive by the next day. When it didn’t, I sent a polite email asking for an ETA. I received back an email which stated, "’Regrettably, our risk assessment team had determined that we are not able to process your order at this time . . . due to the nature of our business, we do not currently disclose the parameters of our risk assessment." No way to remedy whatever "risk" they perceived. (If the risk was with the ecard itself—which makes sense given that they are peddling with gift cards they acquire from other people—why not suggest my buying a different one?) My credit card is issued from a top provider, and though they didn’t ask or get info to check my credit, my credit is impeccable. I suspect they didn’t like my enquiry. Any company that is this arbitrary should not be trusted or patronized."

"I bought 1 card from Cardpool to test the waters. All was great. I decided to try again with a higher dollar value. Again, all was great. Then a 3rd time with a similar dollar value and they sent me an email telling me "Thank you for your recent order at Cardpool.com. Regrettably, our risk assessment team had determined that we are not able to process your order at this time. Your credit card has not been charged for the order. These determinations are made in a black box by a risk assessment team in our firm. Our processing center has no greater insight into or are privy to the criteria by which they use to reach their determinations. There are many different reasons as to why an order may be cancelled and you can read more about our terms and guidelines for purchase athttp://www.cardpool.com/tos."
Ever since then, any order I try to place I get the same response.
Any time I send them a question, regardless of what I'm asking, I get the same response.
I asked for them to delete my account and I got the same response..."Thank you for your recent order at Cardpool.com. Regrettably, our risk assessment team had determined that we are not able to process your order at this time. Your credit card has not been charged for the order..."
There's no phone number to call (they will only deal with you via hours long delayed emails), and the number that my credit card company fraud department had along with the charge I made was "no longer in service." "

"I've bought several Express gift cards from cardpool and they've always contained the amount stated. I've been able to save quite a lot, usually they are 23-25% off. With Express sales and coupons I've been able to get around $325 sticker prices worth of clothes for less than $100."

"I reached out to Cardpool to sell a gift card I no longer wanted. It was a Costco gift card given to me by my employer. The gift card was worth $625 and Cardpool offered me $550.04 for the gift card. I agreed to sell them the gift card and gave them my address and cell phone number. They emailed me a shipping label and suggested that I just send it via USPS first class mail. They informed me that as soon as they received the card they would email me and process it within one business day. Three days later I received an email staring that my card had been received and processed and they would be issuing me a check the next business day. I received a call from Cardpool saying they needed to verify my identity before sending out the check. I told them ny name, date of birth, and how I came to be in possession of the gift card. The woman on the phone told me that my order would be processed. On Feburary 25, I got an email claiming that my check had been sent and that I should except it to arrive in 3-7 business days. I waited and on the 8th business day I emailed the company (given that they provide no phone number) and requested information on the whereabouts of my check or a specific arrival date. They could provide me with neither. All they said in their response email was that sometimes there are delays and I should email back if I didn't receive the check three weeks from when they first claimed to send it. They also said that if in three weeks time if I still hadn't received the check, they would issue me a new one. At this point, I decided to look up reviews for this company online, something I should have done before ever placing an order. I came to find dozens of people explaining a situation identical to my own. They claimed they waited the three weeks and when they emailed the company back, they company simply said "our records show that the check was cashed" but no one ever received their check. I eventually found a phone number online that claimed to be the Cardpool help desk, but when I call someone answers the phone, but doesn't say anything. Most of the reviews online are negative, but then there are positive reviews claiming Cardpool issued them a check and all was well. These are obviously fake reviews used to trick people into doing business with this fraudulent company. This company is obviously large and profiting off people if they are able to go through so many steps to trick people into sending them money. This business needs to be stopped. They are conning hundreds of people out of their money. "

"Did not deliver. Their verification system did not work (said it was unavailable). I tried again later and it told me I had already verified or had declined to verify and someone would be in touch (Yuck). A couple days later I got an email asking to call customer support - I did that and was then verified. I then tried to order two cards. Both orders were cancelled due to "Risk Assessment". I contacted support to ask what that meant - they told me me they could not disclose that to me, but i was welcome to "Try to resubmit the orders at a later date" . No thanks - My credit rating is A+ and there are a lot of companies happy to accept my money. I dont need to deal with these bozos"

"Be careful! If you order a gift card to order something from a place having a 1 day sale, you might not get it for a day or so and miss the sale. It does state that they send it to you within 24 hours, but I wish they could deliver it within 1 hour. I missed countless 24 hour flash sales because I did not receive the card info until the next day."

"I've made 5 purchases from cardpool in the last week. The first two were a bit slow do to their security systems. The first order requires them to call you and ask verification questions, and the 2nd purchase has you do an extra verification online. I totally understand them needing to be safe on their end. The following purchases went much more quickly. So far I've just purchased codes, not physical cards. Very happy with my savings."