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Return/Replacement policy:
0.00/5


Verified
1/5

2007-01-10

"Will not do business with them again. Fan I bought didn't work, and the return policy is prohibitive. I'd have to pay shipping back to them, then back to me again (shipping paid 3 times) and by some miracle if they get the stupid fan to work, or just say they did, they keep 20% "restocking fee". So with 3 shipping charges and possibly 20%, my $10.00 fan would end up costing many times that. There are plenty of internet stores that will sell me fans that work or stand behind their products if they don't work."

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Verified
5/5

2006-05-11

"great job guys

Thanks for a good product. Installed in 10 minutes and lowered cpu temp by 10 degrees C

Surkon
"

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Verified
5/5

2006-05-03

"Excellent prices on merchandise and fast shipping. I’ll definitely be ordering more equipment from them again. "

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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
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Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
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Verified
5/5

2006-05-01

"Very positive buying experience. Have bought from them in the past and will order from them again I'm sure, Have referred other customers that have been very pleased also."

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Verified
5/5

2006-04-06

"I needed to order some arctic silver thermal paste.Looked through a few reviews and choose casecooler.They had good reviews and what I was looking for.The service was quick and they sent emails with a tracking code.Very much appreciated.I would recomend them highly to others."

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Is consumer focused

Verified
5/5

2006-03-12

"I give them a 10. Good communications, fast shipping, competitive pricing for quality products.
"

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Verified
5/5

2006-03-05

"Great products, some things that you can't find anywhere else. Great stuff for a guy like me."

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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-02-25

"Excellent service. I messed up my order online and they fixed it before it shipped. Replied quickly to myrequest(s)."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

ftg
Verified
5/5

2006-02-16

"Received order sooner than expected, in perfect condition. Very good packaging. Great deal, very happy."

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Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Overall customer service
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Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-02-07

"Awesome as usual! Fast shipping and good prices. Great selection and descriptions."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
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Overall customer service
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Customer service making decisions on their own
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Customer service resolving problems
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Customer service being easy to reach
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Customer service being trustworthy
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-01-08

"All I can say is SUPERIOR in all aspects of our transaction. I would recommend Casecooler.com to anyone. I have bought from casecooler twice now and intend to buy from them again. AAA+++++++
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
Being trustworthy
Being knowledgeable
N/A
Overall customer service
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-01-01

"First time ordering from this company. Was by nature a little nervous...turned out to be great. Great product, super fast processing and shipping, will definitely buy from again. Would recommend anyone to buy from CaseCooler.com."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
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Is consumer focused
Is trustworthy

Verified
5/5

2005-12-21

"Fast shipping, good communication. I recommend CaseCooler.com."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Overall customer service
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
N/A
Speed of web site

Verified
5/5

2005-12-19

"ORDER PROCESSED QUICKLY, USPS PRIORITY TERRIBLE! 10 DAYS TILL DELIVERED"

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Verified
5/5

2005-12-04

"Honest Business, I will buy from again. Original order was short one item requested the company send item, no problem it arrived a few days later. These guys are the best."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with