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5/5

2002-05-30

"Buying from Casecooler coudn't have been easier or much quicker. I'll definately look at them the next time I need something for my computer."

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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
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5/5

2002-05-29

"Flash at Casecooler is a great guy to deal with. He was responsive to my email questions, i had an answer in just a few minutes!
The prices are great, Shipping is very reasonable, and this place is an overall great experience.
Need i mention they carry only the best high performance gear for hardware enthusiasts?
You just can't beat these ppl!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
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5/5

2002-05-28

"real fast shipping out my stuff! they had something that i've never seen before, an extension for the atx power plug that hooks into the motherboard! thanks casecooler!"

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5/5

2002-05-22

"great experience. order was shipped quickly, and correctly. the product was packed well, and arrived safely. i wish all my e-commerece experiences were this perfect!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

1/5

2002-05-20

"I ordered 2 case fans from casecooler.com. Everything went fine until the fans arrived. I opened the box and one of the fans was damaged, 2 of the blades were broken off and only 1 detached blade was in the box. The other fan was fine. I returned the defective fan and they shipped me a new one all shipping paid for that works fine.

However, they tried to blame me for the defective item. In an email they sent me, they said their tech inspected it and came to the conclusion that it was damaged by neglect. They said it was "typical damage" of installation by pressing down on the fan in the center while installing it. Sorry, maybe their technician is stupid enough to break a fan during installation but I know how to install a case fan. Besisdes, why would the blades break if i pressed in the center where there would be no contact on the blades? They even told me in the email to not shop with them again. Well they dont have to worry about that because i would have never given them my business again anyways.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
N/A
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-05-18

"My order was small, just two case cooling fans, but they were delivered fast, shipping was cheaper than anyone else and I got exactly what I ordered. I will definitely look at this company when I shop for bigger things in the future."

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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-05-17

"I must admit that going through the process of rating a seller here is less than pleasant, however, I was so happy with CaseCooler.com that I had to respect their request. Fast and reasonably priced shipping, great communication, excellent packing job, low prices... what more do you want? Thanks guys!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-05-16

"I hate having to sign up for websites - like signing up for resellerratings.com.

However, I did exactly that for casecooler.com because I loved their service. Ordered and shipped within 3 hours. Shipping is also cheap.

Keep up the good work!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-05-15

"Outstanding Service, quick, well packed, and automatic follow up email about item being shipped.
Highly recommend !
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-05-10

"Casecooler.com is the BEST!

great Support!, and low prices, very fast shipping too, Ordered thermaltake crystal orb, rounded cables, arctic silver 3, which came very quick

10/10!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-05-09

"Ordered an LED Light Kit for my case, no hassles, no fuss."

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Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-05-07

"Great site - my third order with them that has gone without a hitch. Same day shipping each time with great rates. Very competitive pricing. Great customer contact; Adam Rink is a pleasure to deal with.
Will not hesitate to deal with them again!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-05-02

"If anyone needs anything for there computor,this is the place to buy it! Very good priceing and very prompt on the shipping. They have anything that you could ever need. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-05-02

"Ordered the laser led light and an anti static wrist strap. Really good service overall. Will order again. The laser led light is great for inside the case."

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5/5

2002-05-01

"These guys were all about customer service. I found some good deals on their site and placed an order. Then just after I placed it, I found something else I had forgotten. So I placed an order for that too, and wrote a note to the staff there. They got back to me right away, combined the orders as I requested, and cut the shipping cost in half.

I buy expensive servers and parts for work, and order PC parts for myself, friends, and family all the time; and of all the vendors I buy from, CaseCooler definitely makes my short "A" list.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process