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Cellpoint

3 reviews
1.67 / 5


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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2004-02-12

"It's been 4 months now and no sign of the camera attachment (they said was "in stock") for the cell phone/camera combo I ordered in November! Lots of promises, but still no camera nor credit to my card. MANY emails back and forth. They want me to call, so I call. They STILL don't fix the problem! They've got SERIOUS ISSUES...BEWARE!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2003-06-12

"I Placed and order with them on May 12, 2003.

Cellpoint inmediately (same day) sent me an invalid FedEx tracking number.

Contacted them the next day and repeatedly with the same problem, asking them if there was a problem with my order. They wrote me that they were going to start a trace with FedEx and get me a replacement(May 26, 2003. I waited and they did not.

On June 5, 2003 I emailed them to cancel the order and they responded once again that they were going to START a FedEx trace on the order. They were just writing the same thing that they wrote to me on On May 26, 2003.

Had to communicate again insisting on the cancellation of my order by telling them that I was to contact my credit card if needed.

I was finally able to get my money back on June 9, 2003. Three days short of a month!

Bad experience. I can't trust or recommend them. Will not buy again from them.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-07-13

"Excellent experience with these guys... fair shipping, fast and high quality service. Definitely a different breed from the majority of cell accessory resellers."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process