"Hello guys, i am sharing my experience regarding the flight ticket i bought it from cheapoair. It may help those people who is flying to Asia. I bought a two way ticket to Nepal. While going to Nepal i did not have any problem with the flight scedule but after staying for a month, i got a notification from one of the airlines saying the flight has been cancelled to delhi. My return flight has two lay over , one in delhi and another is in Doha. It is not my fault that the flight has been cancelled, they are suppose to give me a alternative flights back to US but it did not happen. First they offered me 1 week later ticket which i reject to take so they offer me another flight with almost $1000 charges. They said theu booked n confirmed my flight.. which i thought they will charge me automatically in my credit card which i used while purchasing my first ticket. I went to the airport on the booked date with the flight iternity but i came to find out it is not confirmed since i did not pay. Later that they i returned back, n contact customer care but they told me they have contacted my cell number that i use in USA. It does surprised me, how can they call me in my USA number while i am chatting with them from Nepal. Also, customer care is only open in eastern time from 0800 to 1600. At the end, they told me they will refund what ever they can from the airlines but its been almost a month and they are still saying me that refund is on process.
So guys if you are planning to go abroad any asian country please do not buy ticket from this website. The customer care **** and are rude. If you are stuck in any flight change then you are going to pay almost the new ticket price. Looks like refund will never take place..
Thank you.. learned the hard way after spending twice the ticket price than i initial bought."
"Don’t trust a word they say
Don’t trust a word they say! I booked a multiple flight with them in one transaction and part of my flight was canceled due to government issued ban to my destination. I called them before my flight and they told me that they will give me credit for the part that was canceled and I just had to take the first part of my trip. When I got there, I was over the phone for over 4 hrs. First, they said they won’t give any credit. After lot of explanations over and over, they said they’ll give me credit but I have to only use it to get back to where I was and they have to book a flight for me and I can’t do it myself to use the credit !!!
I even accepted that but when they stared booking my return flight, they said the air fare is 2000 CAD while the price was 500 CAD on their own website!!! And told me that I have to pay additional 600 CAD to use my credit and get the 500 CAD flight!!! When I complained they said it’s because we have some private fee and to use your credit you have to pay the private fee to force me not to use the credit
I’m not sure about US but in Canada you can report misleading and falsified companies to government. I can’t include the link in this review but please google How to report fraud and scams in Canada and open the cic page or go to competitionbureau.gc
I’m going to call and report them as soon as I can manage to get back to Canada. Please take action and don’t let them get away with what they do.
Please stop this from happening to someone else."
"COMPLICATED PROCEDURE, UNCLEAR AND WITH UNPLEASANT SURPRISES AND UNEXPLAINABLE AND UNFAIR CHARGES.
I BOUGHT 2 TICKETS. I PAID THE FIRST 76409865, WHEN I WENT TO PAY THE SECOND IT APPEARED WITH A DIFFERENT FLIGHT #. THEY CALLED ME FROM CUSTOMER SERVICE AND I ASKED TO PUT THE SECOND ON THE SAME FLIGHTS. THEY TOLD ME THAT IT WOULD COST ME USD75.00 FOR THE CHANGE, I SAID OK AND THEY CHARGED ME USD75.00 IN BOTH TICKETS PLUS $40.00 IN THE FIRST TICKET.
FIRST OF ALL, I THANK ReselleRatings FOR THE EFFECTIVENESS OF THIS PUBLICATION.
I WANT TO ACKNOWLEDGE THAT A FEW DAYS AGO, I WAS CONTACTED BY THE “CheapOair” CUSTOMER SERVICE TEAM, APOLOGIZING FOR THE COMPLEX AND CONFUSING PROCEDURE AND CORRECTING WHAT THEY CALLED A MISTAKE IN THE BOOKING WE MADE. THEY PROMISED TO RETURN US THE AMOUNTS WE CLAIMED. TODAY WE RECEIVED THE NOTIFICATION FROM THE BANK, CERTIFYING THE AMOUNTS CLAIMED AND IN ADDITION, ¨CheapOair¨ RETURNED US THE AMOUNT OF ITS FEE. I DEEPLY APPRECIATE THAT ACTION, SO TODAY I EXPRESS SATISFACTION AND PROCEED TO CHANGE MY PERCEPTION AND MY RATING.
RAFAEL E. MUÑOZ"
"the easy way, fast, reasonable price "
"I was quoted and billed a lesser price later my card has been charged with a hight price."
"I try to use my rewards points for my reservation #76638385 and it was impossible, I spoke to two different agents but they were having a hard time helping me with my rewards points. I spent 43 minutes of my valuable time on the phone to the point that I felt frustrated, gave up and ended the call. "
"Needed to change a previously made reservation. Halperin was most helpful, polite and professional. Same excellent service upon which I have come to depend and expect. Consistent excellent service."
"Easy booking with excellent travel options for flights.
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"Everything was ok, keep going good work"
"My family and I love CheapOair because it has great flights to the destination we travel to the most! With their user-friendly site, it is so easy to book a flight at any time. Thanks, CheapOair! We love you! The Alexander Family:-)"
"The online prices are good, but parts of the site a bit confusing. Picking your seats, couldn't find the free ones. When trying to get live help the online chat was impossible. When talking to live person was much better except for trying to understand`
the foreign accent. "
"I received prompt response to queries, and fast and courteous assistance from the agents who responded"
"Good service. Fast and simple. I recommend to everybody because cheapoair have a good price for airfare"
"It was Very easy to book I thought I picked the wrong flight "
"The shopping I did today was good"