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2022-10-16
1/5
Don’t trust me
"Don’t trust a word they say
Don’t trust a word they say! I booked a multiple flight with them in one transaction and part of my flight was canceled due to government issued ban to my destination. I called them before my flight and they told me that they will give me credit for the part that was canceled and I just had to take the first part of my trip. When I got there, I was over the phone for over 4 hrs. First, they said they won’t give any credit. After lot of explanations over and over, they said they’ll give me credit but I have to only use it to get back to where I was and they have to book a flight for me and I can’t do it myself to use the credit !!!
I even accepted that but when they stared booking my return flight, they said the air fare is 2000 CAD while the price was 500 CAD on their own website!!! And told me that I have to pay additional 600 CAD to use my credit and get the 500 CAD flight!!! When I complained they said it’s because we have some private fee and to use your credit you have to pay the private fee to force me not to use the credit
I’m not sure about US but in Canada you can report misleading and falsified companies to government. I can’t include the link in this review but please google How to report fraud and scams in Canada and open the cic page or go to competitionbureau.gc
I’m going to call and report them as soon as I can manage to get back to Canada. Please take action and don’t let them get away with what they do.
Please stop this from happening to someone else."
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