" They sent you an item different from the one that they advertise.
They delayed (45 days) their response and blamed the supplier for sending them a different item.
I even paid an extra fee (suggested by them) for them to check the item that i purchase, and yet they sent you the wrong one. Also, they had the audacity to blame the purchaser for choosing the item sent - luckily, i kept all the correspondents to prove the differ. Item sent was chosen by the seller.
I have all the corresponding E-mails to prove this.
Beware of this seller!"

"great products! great service! and fast shipping!"

"Great service and product! I purchased the DMT extra coarse diamond plate. That thing is great!!!"

"The replacement knife came in on time, and I'm very satisfied with your customer support person, Susan Brown, for her speedy return/refund processing of our 'incorrect' knife order. Thanks for following up on this order."

"Very pleased with the service and product received!"

"Had a problem with one of the products and they went out of the way to solve. I would highly recommend dealing with this company. It;s nice to find someone who cares and will get me as a return customer."

"The order came very well wrapped so nothing was damaged,very prompt delelevery by Fed ex and no shipping fees. Can't beat it."

"Delivery was fast and swift. Product is as described."

"I am very pleased with the fast shipping, good prices and many products of interest, I would like the out stock products are replenished more quickly.

Sorry for my english, thanks and congratulations."

"Always awesome knives will order again soon. "

"I have ordered from chefs knives to go many times, always fast shipping and excellent service. I highly recommend."

"Mark is great at answering questions for knife nuts of all levels. His service is second to none. Really appreciate the time he puts into every email as well as the free forum he hosts."

"Good sharp knife! Good delivery service. Arrived when expected even though it was the peak of the holidays."

"Ordered, in my hands in 2 days, no shipping costs, excellent Damascus 210 ON SALE..thanks CHef Knives to GO!!!"

"Great experience working with Chef Knives to Go. Quick delivery, and they are great about returning emails. I'm actually waiting on my second knife from them. I'm sure there will be more to come."