"Our order was placed December 4, at which time we paid for rush processing. On 12/10 we received an email saying our order was being processed and a tracking number would be sent soon. On 12/13, we received the tracking number. Today is 12/18, and the product is still somewhere in the US postal service. So, 14 days after placing the order and paying extra for rush processing, the order has still not been delivered. This is a gift and needed to be delivered by 12/10. We felt we ordered in time, especially with the additional rush processing, to be delivered by that date. it's two weeks later, and the product is still in transit. We are just wondering what rush processing actually means? Is it a scam?

Thank you for responding. Although you explain the rush processing and shipping, you contradict yourself. Yes, the order was placed after 4pm, however one would think that the order would have shipped the next day. Instead it shipped on 12/10, 6 days later. We were fine with the timeline if the product had been shipped even the next day. We are 14 days out and still have not received our order. The refund was offered only after we called today to check the status of the order. Again, two weeks later."

"I don't write a lot of reviews, but felt it was time to submit one for Chef's Resource. I have always had great experiences when ordering through them. Over the years, I've contacted their Customer Service a few times and have always had a quick response. Shipping has always been quick and in the one instance when something ended up being on back order, they let me know immediately and kept me posted on the timing of their receipt of the item and when I should expect it. With this most recent purchase, I used their price match option and within 2 hours I had an email informing me they would not only meet, but actually lowered the price by another dollar. I highly recommend Chef's Resource and will definitely order through them again."

"Excellent! Easy to navigate website, found unique and hard to find items, big selection of cooking tools. Immediate shipping information the day I placed the order and it arrived at my door in a day, and it all happened without my having to leave the kitchen!"

"I bought a 10 inch mac chef knife for my husband who has recently been promoted to sous chef and I have to say that it was delivered and it is perfect! I can not wait until he opens it on Christmas morning he is going to be so thrilled :) thank you so much! and the price was great too! FREE shipping~ :) "

"Very pleased with the product and the speed of shipping. I ordered on a Sunday and received my item that Thursday. My only complaint would be that my item listing on the site said that it would come with bonus items but did not, however, I did get a special holiday deal for 20% off which may have negated the free bonus item deal. (I would have much rather had the 20% off deal anyways so I am still overall very satisfied). "

"The delivery and service was most excellent thank you very much. "

"I had to cancel the order. Chef's Resource did not have the item in stock as they at first stated, and I did not want to chance a back-order, since it was a Christmas present. However, they were accomodating in cancelling the order."

"First of all it was a pleasant shopping experience - they actually had the item I wanted in stock!! Secondly, they mailed it out almost immediately - no waiting 4-5 days for them to get it packed and mailed. Third, I'm expecting my son to love it - Thanks and Merry Christmas!"

"Very unsatisfactory/ not recommended"

"I can't wait to give this to my husband for Christmas! He will be so surprised!"

"Using the holiday promo I was able to purchase all are children high end cutlery that will have a life time memory. Thanks"

"Onetime delivery and package come as describe"

"Great Shopping experience. They offer good quality products and good prices. They delivered timely and in the timeframe promised. I would continue ordering from them and recomend them."

"The service was excellent as was the received merchandise! I will definitely shop again with them!"

"Excellent-prompt delivery and product as advertised"