"Had to send my first pair back due to a speck of dust between the frame and lens. Took forever to get the replacement pair and only were shipped when I called back after a week to find out that the replacement wasn’t yet shipped...not great quality. Likely won’t buy from clearly again which is too bad because I really wanted to like them."

"Was very difficult to see with the bifocal area. Second pair no difference. Gave up sending back and trying new ones. "

"First pair I didn't like and returning was no problem. Sales person was very helpful and shipping was quick. Second pair was very good. I think in-person fitting would be better, but for online this is great. Lack of stores to adjust the final pair was a minor problem, but I knew that at the start, so can't fault that. Cost is a positive factor."

"Placed order - received my glasses quickly. Love them. I am always happy with Clearly."

"I needed driving lenses. Clearly gives me the interface to provide my prescription, get multiple copies of a regular prescription at a reasonable price and even Higher end lenses at a far discounted cost. They arrive in Canada from a Canadian location and supplier in highly reasonable time (usually less than a week)

There is no place else in Canada I would by glasses from .... no place else."

"Excellent!! I am very happy with the product that I bought."

"I got some blue light glasses to help with headaches and it helped a lot but the headaches are not fully gone. Of course, I am looking at a computer all day so that's going to happen.

the frames feel good the cases they come in are good, and unless I am an idoit then I don't see these breaking. "

"3 stars for employing Canadians, having a few physical stores across Canada, having VERY patient and friendly staff at the store I was able to visit, having a very good website, for not abusing my email address and inundating me with marketing, for offering progressive lenses, for offering a decent selection, and for recognizing and attempting to compensate me for my disappointing experience.

-2 stars for forgetting to send my order, for offering me store credit for some future purchase as compensation for my disappointing experience, for not having the same exact sale/offered across their website v. physical stores, and for not being 100% Canadian.

My experience started off well, and 100% online. Compared to others, they offered progressive lenses, a decent selection of frames, and a really good web-experience compared to others.

I didn't go ahead and place an order right away because a) I still had a bunch of questions, b) they happened to have a physical store close-by, and c) it was during a sale, which was worded differently than the sale offered at their physical store.

My questions were mainly about fit. They measured my PD, and it was slightly different than what I measured myself, at home. I got to see and try on most of the frames I was interested in online, and was better able to decide in-person after physically trying them on. I didn't order right away, because the sale in-store v. online was different, and they couldn't answer which sale was more of an advantage.

I prepared a quote at home, and took it back to the store. It may have saved me the trip and effort if their in-store v. online sales were on the same page. It turned out, the online sale was slightly better than their in-store sale. I also had some questions about, which sunglasses tint was best, or that I liked the best in-person.

I went back home and ordered online. Eight days later I received a text from Purolator (shipped), nine days later I received another text from Purolator (out for delivery), and a few hours later they arrived, but I couldn't use them. I lasted about 10 seconds before I had to take them off. My vision was double, and impossible to focus.

The next day, I took them to the store (visit #3?) to ask questions and get the problems rectified. They would have to send them back, and re-make them. They further explained, that they couldn't just merely have their lenses replaced; they would have to be re-made, from scratch. This disappointed me a bit, because to me, it meant a waste of perfectly good frames, and potentially, a longer delay.

They measured the lenses in a machine, and without actually saying or explaining anything, seemed to suggest that the prescriptions weren't exactly correct. I believe it had to do with the progressive component in each. Progressives rely on how the lenses line up with each of your eyes. This was not explained or offered, or even possible while ordering online. They measured my PD again, as well as drew lines with a Sharpie directly onto my lenses; I believe, to tell whoever was redoing them elsewhere, how to design the lenses. I began to wonder... how does anyone else, who's ordered progressive lenses 100% online, sight unseen, feel about their new glasses?

Eleven days after returning them in-store (22 days after ordering them), I began to wonder, and called their customer service line... they reported a note on file, but offered no sign of progress or a tracking number. I then called the store... left a voicemail... got a call-back... they confirmed my return had shipped out from the store... mentioned they have labs in Vancouver and India... and that it would take about two weeks.

21 days after returning them in-store (32 days after ordering them), I began to wonder again, and called the store... they reported that there was a note in my file "Waiting for Procurement", but seemed unsure... they said they would send out an email "to all"...

25 days after returning them in-store, I called the store... they mentioned "Waybill"... manager wanted to investigate and would call me back... they called me back with word that my order had shipped from India, and was on its way to Vancouver for final assembly with my lenses. I got the distinct sense that my call or calls literally discovered that my order was at a stand-still, and prompted my order to get fulfilled. The manager offered me a $50 store credit for my next purchase. I wondered, what good is a store credit... if there is no 'next purchase'?

33 days after returning them in-store, my order arrived. I could see, but they didn't fit well; which was expected with new frames. I went back to the store (visit 4?) and they heated and bent them to fit my face.

My order was ~$700 and somewhat disappointing because of the wild prescription I received after attempting to order 100% online, and how they seemed to lose my re-order, or how I seemed to remind them about my order."

"I entered in my prescription wrong when I ordered my glasses and only realized once I they arrived and I put them on. I contacted customer service right away and they helped me order a new pair and offered to honour the same discount when I ordered the first pair. Will definitely order from them again."

"This was my first pair of glasses. I had been waiting off on glasses for a long time. I used the camera option to make sure the frames worked on my face and I ordered them. Have gotten nothing but compliments since I got them. Would definitely order from clearly again!"

"I ordered progressive and could not see out of them and had to replace lenses which was extra cost . "

"Is gone
I can see all the obstacles in my way!

This is not only a great pick me up song; it’s been my experience with all eight pairs of glasses I have ordered and received without issues.

Clearly - I am a big fan!"

"Great Glasses. Great Price! Will definitely order again."

"Two orders ago, I received an order of progressive glasses that were okay for reading, but not okay for distance. You got the distance wrong. This second order of progressives, you got the distance right, but you got the reading prescription wrong. Everything is blurry when I read. So I am not satisfied."

"I appreciate the quick delivery and service thank you!"