"I corresponded with Chris of Cleveland Plasma for a couple of weeks in order to learn if he had a Panasonic 58vt25 Plasma TV in stock. Chris indicated that he expected availability shortly and that he would let me know as soon as they were in. Sure enough, I received a phone call and a follow up email. I then received an email confirming my order and another from the carrier arranging for a delivery date and time. The TV arrived on time--but unfortunately came in damaged. Chris' inspection instructions were most helpful here. The carrier took back the TV without any questions and re-delivered a new one approximately one week later. It arrived in perfect condition and on the date and time promised. Why would I buy electronics from anyone else?"
"Excellent experience. Purchased a Panasonic TC-P58VT25 television from Cleveland Plasma. Fast responses to questions via email and a seamless ordering process. TV arrived quickly, delivery was on time and product was in mint condition. I recommend Cleveland Plasma without reservation."
"I got my 3DTV and 3D Blu-ray player from Cleveland Plasma, and from now on it will be my first stop when shopping for Home Theater gear. Not only did I save literally hundreds of dollars, the customer service is absolutely second-to-none. Chris is an incredibly nice and helpful guy. You can call any day of the week, and get a speedy and helpful response. Top notch...will recommend to friends for sure!"
"I purchased a pair of PSB Synchrony One tower speakers from Chris and Cleveland Plasma. Chris proved to be very knowledable and helpful when I was making the decision to buy. He kept me informed of every step of the shipment process. I couldn't be more pleased with both the speakers and working with Cleveland Plasma; I highly recommend both."
"The service I received from Cleveland Plasma was excellent. Chris, the owner, guided me through the purchase process, the delivery and the setup of the plasma HDTV. Chris was constantly in contact with me through emails and phone calls, keeping me abreast of the shipping. I have never experienced such fantastic customer service from ANY retailer. In addition to the great service, Cleveland Plasma's prices were lower than any others on the web. I give them 5 Stars easily !!!"
"Bought a Sharp 60LE820UN for the best price at the time. Everything was delivered on time in perfect shape. Thank you for being a good merchant. "
"I purchased a Panasonic P65VT25 plasma from Chris at Cleveland Plasma and a Pioneer VSX2010K receiver and I am extremely happy with everything. Chris is extremely professional and I can honestly say that this has been the best experience I have ever had when purchasing home theater equipment. I did a lot of research on TV's and sellers for about a year and when I came across Chris and Cleveland Plasma on a home theater forum I was very impressed with all of the positive reviews about him and his company. The TV I finally decided to get was not yet available when I inquired Chris about it, but he advised that he would let me know as soon as it became available. To my surprise, Chris called me about a month sooner than I expected to hear from him and told me the TV was available. I live in Phoenix and my order was placed on a Friday and I received my set the following Wednesday. Best Buy and all of the other major suppliers still don't have this TV available and I have one sitting in my living room!! Not to mention that I got the set at a much much better price than I could get at Best Buy or Ultimate Electronics. Overall, and outstanding company to deal with that has truly raised the bar for others. "
"It was a complete pleasure to purchase two Plasma TV's From Chris at Cleveland Plasma. Once funds were received Chris placed the order and I immediatley had tracking #s. Delivery was great and both sets arrived in pristine condition. I could not reccomend this seller more. Excellent all the way."
"I had a very good experience working with Cleveland Plasma in purchasing an LG 50PK750 TV. Chris was very courteous and conscientious and answered all of my questions with clarity. I had my set calibrated before shipping, and Chad was both polite and informative in my communications with him as well. Finally, the shipping company contracted by Cleveland Plasma (Manna) delivered my set in perfect shape, was patient during my inspection and power-on, and even helped me move it to my desired location. All in all, a definite 5 star experience."
"The deal from first contact to delivery and follow up was great. Outstanding support, pricing, and knowledge of the product. I will always Consider Cleveland Plasma first when I make home theater purchases!"
"Just purchased a Panasonic TC-P65V10 plasma TV. The entire purchase process was EXCELLENT. If you're wondering where good old fashioned customer service went, apparently it's in Cleveland! Lucky for me they sell online! If you're looking for a new TV, look no further than these guys...seriously."
"Excellent transaction would definitely use again.
Purchased Samsung PN50C7000 $175 less than any other online retailer, when some online retailers did not have it in stock. Read review by Chad, a Calibrator who works with Cleveland plasma, when no other reviews were available.
Used AVS forums.com to research seller and got best price and service.
Delivered as promised in half the time promised 3 days early. Delivered in original box with all equipment. TV was set up by delivery people and it was working perfectly, no buzz, which some online people had reported.
I would definitely use again.
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"Cleveland Plasma- Chris (owner) exceeded my on-line expectations for buying a TV. He set clear expectations for the transaction and process, possessed strong product knowledge, was honest, and provided great customer service.
Without hesitation, I would purchase from Cleveland Plasma again."
"I am completely satisified with my purchase experience from Cleveland Plasma. I purchased an Epson Powerlite HomeCinema 8100. Both pre and post purchase support have been excellent. The service, not to mention the best price I could fine locally or online will certainly ensure that Cleveland Plasma will be the first place I go to when I next need to make or suggest a purchase of this type."
"I purchased a Panasonic TC-P58V10 from Cleveland Plasma. I will not hesitate to buy other items form Cleveland Plasma in the future. They were extremely responsive and professional. The TV was delivered on time and in perfect condition. Cleveland Plasma also followed up to assure my satisfaction with the transaction. I frequently shop over the Internet and rank Cleveland Plasma amongst the best on-line retailers I have had the pleasure to work with."