"We had several closet organization systems and a wall bed installed. Wonderful company to work with, from design to manufacturing to scheduling to installation. Experienced a few minor issues, but they were remedied quickly and to our complete satisfaction. Highly recommend Closet Factory!"
"Rebecca was amazing with the design and so easy to work with. The materials are sturdy and match our current home decor. I will definitely use Closet Factory again for other projects!"
"From the sales consultation to installation everything was done with excellence! I highly recommend Closet Factory."
“Thank you very much for your nice feedback - we certainly appreciate you taking the time! It is reassuring to hear Closet Factory meets your Standard of Excellence! We look forward to working with you on your next project. Respectfully - Bill”
"I am very happy that we went with Closet Factory for our mudroom. Bill was so great to work with. He answered our many questions quickly and created the exact design we wanted. He was so patient and pricing was very reasonable. Installation was great and it turned out perfectly. I would absolutely recommend them to anyone. "
“Thank you very much for the kind words, Ms. Kirkton. I enjoyed working with you as well. You knew exactly what you wanted, and my goal was to ensure we achieved this for you in the space you had available. I hope you enjoy your new drop zone for many years to come. We at Closet Factory look forward to working with you on your next projects. Thank You - Bill
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"I am very happy and please with the experience I had. I worked with Morgan at the Lexington Ky office and she was amazing. She listened to my needs and what I wanted and was able to make suggestions for what I wanted as well as suggestions to keep my closet project within the budget. When installers came, they were on time, professional and left everything clean and picked up after the project. Overall great experience. I am planning for pantry project next."
“Thank you very much for the kind words about Morgan and our team. She does wonderful work - we certainly appreciate the acknowledgement of her efforts to make your vision a reality. We can't wait to work on your pantry next. Thank you so much for the confidence in our team. Kindest Regards - Bill”
"Kristin and Closet Factory really came through for us. Kristin did a wonderful job of going step by step through the design process, helping us visualize our closet system and working with us as we kept finding new tweaks we wanted to include or modify. Everyone at Closet Factory was also very helpful taking us through all the different finish and hardware options to find the perfect look for our system. Construction was smooth and quick, and the transformation was amazing! We can't recommend them highly enough!"
“Thank you so much for the complement. Kristin does a wonderful job, and we are privileged to have her as part of our team. We take ride in building friendships and partnerships going forward. It sounds like we have done that - so thank you! I am sure Kristin looks forward to working with you on your next project.
Respectfully - Bill”
"The Closet Factory team was polite, efficient, and did an excellent job on our laundry room renovation. Thank you to the owner Bill and his whole team for excellent customer service! A+++"
“Thank you very much for the kind words, Marlena.
We take pride in our ability (and willingness) to take on some of the more difficult projects. We are fully custom and have engineers on staff so can take on challenges that others will not. Yours certainly had its challenges we had to work through - but at the end we are thrilled you love the result. When you are ready for that garage upgrade, let us know :-)
Respectfully - Bill”
"We can recommend to anyone you won’t be disappointed !"
“Thank you for the kind words. We certainly appreciate the acknowledgement of customer satisfaction at every step. We look forward to tackling that garage project next. Respectfully - Bill”
"Closet Factory was professional, courteous, creative and the product is high quality. I went to other well known custom cabinet companies in the Louisville area, Closet Factory came up with the most original plan to utilize every inch of space in my Master closet and the cost was reasonable.
I was dreading the installation day because of the mess I expected. The installation was wonderful. They did not create any dust or debris and the closet was pristine and beautiful when they left.
I highly recommend Closet Factory and the team of people whose workmanship and professionalism has created a wonderful company."
"Great customer service, attentive to detail, seamless installation."
“Thanks so much for your kind words. It was a pleasure working with you !
Laura Weldon - Closet Factory KY”
"We had a great experience from start to finish! Our closets are beautiful!"
"I wanted to replace the wire shelving that the builder used throughout my home with something that would make more efficient use of the space and have better appeal. I am very pleased with how the closet shelves, pantry shelves, and utility room cabinets turned out. Extremely professional and polite staff from start to finish. These closets look significantly better and of higher quality than any of the "do it yourself" systems I thought about trying to install. Zero regrets. Money well spent/invested! Before and after photo of my main closet when it had wire shelving for comparison to the shelves and drawers designed and installed by the team at Closet Factory, Louisville, KY."
“Jonathan, thank you very much for the commendation. We have a great team who takes pride in what they do every time. We strive to give you a great experience while also increasing the aesthetics, efficiency, and value of your home. You were a pleasure to work with - we look forward to your next project. Bill - President/Owner”
"Bill from Closet Factory of KY was wonderful to work with during the process of our home build and planning out our closet spaces. We chose to install systems in our bedrooms and my walk in pantry. Glenn, Nathan, and one other carpenter (drawing a blank on his name), were polite, efficient, and worked clean. I would definitely recommend this company. "
“Dusty, it was certainly a pleasure working with you to make your dream chef's pantry a reality. Glenn said it was the most beautiful space he has worked on since being with the company. It was your touch of flair and style that really put it over the top. We are honored to be part of your new construction - to include your owner suite and other closets. Thank you very much for the kind works - Bill (and Team)”
"From start to finish this has been a delightful experience. Can not say enough good things about Isaac. He's very professional and I never felt like he was pushing me. Checked with me through the process.
The installers were great too. Came in, did their job and left everything tidy.
The closets look wonderful!"
“Thank you so much for the kind words. It is nice to hear we are meeting our objectives of excellence throughout your experience. Enjoy your system - we look forward to your next! Bill”
"Had excellent experience throughout the process.
Design Expert Alicia Lutz is excellent to understand our needs of wardrobe. She did home consulting to design the wardrobe for us. She exactly read our mind that what we want. She designed according to. Alicia gave special priority to our project & set the installation date earlier. The installation team showed up on time & spent whole day instead of half day on installation. Even our ceiling were not straight & they had to spend more time & hard time to install crown molding on wardrobe. But some how they manage to install it without damaging anything. It’s hard to notice the difference. Installation team were very courteous & polite. They moved all the parts & tools in & out very gently. After installation, they cleaned everything so well. Even they didn’t have enough parts, but brought in next day & finish installation. Even owners of the company are excellent & very polite.
We are proud of our wardrobe & Our BIG Thanks to Closet Factory. "
“So happy to hear of your great experience with our team. We strive to be your partner for all your storage needs. We can only do this by ensuring your experience is thoughtful and thorough throughout. Alicia does outstanding work (as do all the team members), and we certainly appreciate your acknowledgement. Thank you very much for your kind words. We look forward to working with you on your next project. Bill”
A rep from Closet Factory - Louisvil, billweldonclosetfactory, has responded:
“Thank you very much for the kind words. Rebecca does outstanding work - we appreciate the recognition and acknowledgement of a job well-done. We look forward to working with you on your next project. Very Respectfully - Bill”