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Verified
5/5

2006-08-28

"Very good price, fairly quick shipping, etc etc. Typical stuff with other etailers, but the best part was that fedex dropped off the package on Saturday!

note for those who don't read into thing well: Don't read too much into the Saturday delivery thing.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
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Resolving problems
N/A
Making decisions on their own
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Verified
5/5

2006-08-27

"No problems with order, shipped quickly. Lowest price at the time, plus free shipping."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
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Overall web site
Speed of web site
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Web site being easy to use

5/5

2006-08-26

"Because the mobo, asus p5b deluxe wifi, I wanted was not even listed yet in the mobo section, but still able to be found by searching for the model, the order would not go through. I didn't know this and spent 2 hours resubmitting the order only to get the same error time in and time out. I thought it sounded too good to be true that they had it in stock at an incredible price of $205.00 and that I was going to be able to get one; in that I could not get the order to go through, it seemed to be just that. I finally reached Fernando, the customer service guy, who made sure one was allocated to me, manually ordered it for me, and personally made sure it got shipped the same day. Amazing service. Before the end of the day the item was out of stock, but thanks to Fernando mine was already in the mail."

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Verified
5/5

2006-08-26

"I am very pleased with ClubIT, quick shipment & excellent prices. Will do business with them again. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Resolving problems
N/A
Making decisions on their own
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Being knowledgeable
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Customer service being easy to reach
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Overall web site
Web site being easy to use
Speed of web site
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Verified
5/5

2006-08-25

"I ordered a CPU from CLUB it. received it and it was bad, RMA'd the CPU and was expecting a speedy turn around as the advertised an advanced return if tracking info. They received the CPU and had the replacement in stock on the 16th of Aug, but did not send me a cpu in return. I called them on mon 8/21 and they told me the item was out of stock and my return would be delayed. I called again yesterday 8/24 in am and they told me it would be shipped out yesterday evening. I am very dissatisfied with their service, not only that I am out 350 dollars with nothing to show for it.
Finally received my replacement from them in good condition, Must have been a communication breakdown no need to flame a good company needlessly. I was out only a bit of time, Could happen to anyone. Due to the fact they honored the original sale I will definitly prchase from them in the future.
"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges

Verified
3/5

2006-08-24

"I got great service. The items I ordered were delivered quickly and at a great price."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being easy to reach
N/A
Making decisions on their own
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Being knowledgeable
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Overall customer service
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Verified
5/5

2006-08-24

"Item came as described-Lexar USB card reader, works fine, shipping was quick, no complaints. Would shop here again."

Detailed Review Benchmark + -
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Is consumer focused
N/A
Is easy to do business with
Is trustworthy
N/A
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
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Being knowledgeable
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Making decisions on their own
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Verified
4/5

2006-08-23

"excellent service, i have no complains i recommend clubit for anyone interested on buying online"

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Is committed to quality products and services

Verified
5/5

2006-08-21

"Prompt shipping, great customer service and great site. Thanks!"

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Verified
4/5

2006-08-20

"Items were shipped quickly and just as described at the best price I could find."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
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Being trustworthy
N/A
Overall customer service
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-08-20

"GOOD PRICE FAST SHIPPING WILL DEFINATELY BUY FROM AGAIN"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
N/A
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-08-20

"Ordered a Intel C2D 6400 from ClubIT, the item was shipped before promised and everything went great!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
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Being knowledgeable
N/A
Being easy to reach
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Resolving problems
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Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-08-20

"Quick and easy ordering. Great price! Shipping was fast. Product works great!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
4/5

2006-08-17

"I ordered 3 items, and only one item arrived. I looked at my order (on their site), and nothing at all was mentioned about another shipment. I was quite perturbed, as you can imagine, and sent them a nasty e-mail.

They then sent me a very short reply, saying that it wasn't uncommon for them to open the box of the largest thing you had ordered, and put the smaller item(s) inside of it. That's the dumbest thing I've ever heard of in my life, BUT, the two other items were there.

So, they definitely aren't the best, but if you either don't have much money, or they have something that you can't find elsewhere (like me), then they aren't bad. AS LONG AS YOU OPEN ALL OF THE THINGS THEY SHIPPED YOU, BECAUSE MORE THAN LIKELY, WHAT YOU'RE MISSING IS INSIDE ONE OF THEM! Of course, you could always just make 15 orders, if you need 15 things, which makes more sense, in my book.:-)
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being easy to reach
Making decisions on their own
N/A
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being trustworthy
N/A
Customer service being knowledgeable
N/A
Customer service making decisions on their own
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Customer service being easy to reach
Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-08-17

"My first order from ClubIT. Preordered a Intel E6600 cpu. It didnt ship when it was supposed to but i was called by a ClubIT representive and told the situation. I was given the choice of waiting on the retails to come in (with $10 off and an upgrade to the free shipping to 3 day FedEx) or taking an oem cpu.
I decided to wait, was told that they will be in on the 22nd of August. i recieved the cpu today 8/17/06 along with the promised $10 off and the upgrade in free shipping, in the box was a free t-shirt, pc version of GRAW, and a pack of DVD-R media.
I hardly ever write these reviews, especially when not having issues with a company but felt i needed to write this review to give kudos to ClubIT for treating customers well.
I would definately buy from ClubIT again, i thought sending the few extras, when they didnt have to, shows that they really do care about the customer.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site