"I have been buying glasses from Coastal.com. In the last year I bought 7 pairs. However, one of the recently purchased pairs has a manufacturing defect. These glasses have an anti scratch/anti blue light coating and the lenses are streaked. It is impossible to see through them. The frames are fine. I thought it would be simple to get a refund or replacement but that is not the case. The company first insisted to have a photograph of the streaks. Then they didn't like the photograph. Said it looked like scratches not streaks and I should send more photographs. I spent over an hour to get the photos they wanted and then they told me I have to wait further for an optician to review the photos. I am shocked. I will not buy again.
Yesterday I received a reply from Coastal.com. They stated that they would not replace the lenses because "Upon checking, the warranty has lapsed the given time frame." These glasses were shipped in April 2021 and received in May 2021. Coastal offers a one year warranty for manufacturing defects. So now the company is acknowledging the manufacturing defect but refusing to honor its own warranty!
Tip for consumers:
Once you pay the money, it's just luck if you get a useable product."
"Took 2 1/2 weeks to receive glasses. Easy to return them and get refund. Got 100% refund back including shipping."
"I was happy with my glasses from Coastal over the years but this Main and Central brand is defective. The arms fall off in less than 6 months no matter how careful you are - happened to me with three different pairs, and not with any of the other brands I purchased from Coastal or anywhere else.
They replaced the first one, the second one also fell apart within 4 months, another pair just did too, and now they call it "normal wear and tear" and "the frame quality passed our quality control test." Ha!"
"Ordered two pair of glasses. The system did not include my prescription, only my PD. Luckily I reviewed the email that was sent to me. Had to call in and cancel order. Customer service rep couldn't make a new order because I used PayPal. I may cancel my account. Poor service. Wasting Time of customer. "
"Actually I have ordered glasses online before this was the fastest ordering process I been through."
"Extremely affordable, will update rating once I receive glasses"
"We will see how order goes"
"Cheapest contacts I found, thank you!! "
"Awesome but too many ray bans. I wish they had better options it seemed like they had the best styles only in raybans in an attempt to get you to have to buy them "
"Its was so easy and so great! Deff recommend! Will buy more pairs!"
"I’m so pumped to get my glasses in the mail! I love that the site saves your prescription and how easy they make it to get great eyewear "
"Quick and easy would use them again "
"I haven't received my contacts yet but I was pleasantly surprised with how easy the process was and that they double check my prescription with my doctor to make sure I am getting the right contacts."
"I love Coastal! I can always find just what I want. "
"Website was easy to navigate and it was super easy to add in prescription. Only issue I had was that I couldn't find any sunglasses that I could add my prescription to. "