"There Cotton robe was great and a beautiful color, BUT it ran small and the tag was cut off the inside! Also I paid for faster shipping, it tool awhile to get here because they ship DHL. On a new genuine product I find this unacceptable. I'd like to cut my own tag thanks! Its from China and the email support is also foreign. Also, they will not let me return it for a refund. They told me to give it away to a friend. Not happy and will NEVER order from this company again. "
"Super easy Ordering process , now gotta wait for the results "
"Using the online site was easy to use and the customer service is very prompt in responding. Overall a great shopping experience. Can't wait to get my dress and I hope the custom sizing is a perfect fit! :)"
"The chat service was a great help, they answered my questions right away"
"Loved the entire experience!"
"I'm In love with my dress, so many great choices!"
"Good selection in style & colors. Easy to use website for ordering swatches. "
"From the beginning, an agent was available to help me select the perfect dress for my wedding! I waited a short 6 weeks for the arrival of my dress and am happy with the quality!! Thank you so much CocoMelody!! "
"The gowns are gorgeous and the try on service is nice.. It is hard to try things on you like in your size due to availability. And, the price seems a bit steep for try on's. Another company offers the try on service for $15 and I feel like that is a more reasonable rate. "
"I had a nice time shopping"
"I have been looking for awhile and came back to this site over and over again. I'm very happy with the offerings and customer service I've experienced so far."
"Five star experience!!!!!"
"It was a most pleasant experience with more designs that was my type than at other locations"
"The quality is pretty good for the price, and I like all the color options! "
"Ordered swatches hopes fully I like and will be ordering soon "
A rep from Cocomelody.com, CocoMelody, has responded:
“Hi Joelyn,
Thanks for the feedback and for loving our robe color and quality. For the tag, in order to do unified management, we do not add the tags for the accessories. For the robe order, you get the right size for sure and we have a strict QC process.We are sorry to hear that it is small for you and there is a size chart on our website for our customers to check. Feel free to contact us if you have any further questions about the sizing or anything else. Email support service@cocomelody.com.
Have a good day!”