"I have had to purchase things A TOTAL OF 5 TIMES NOW. For someone who is already stressed regarding wedding planning, this is a huge inconvenience. The person helping me, Mel A., was helpful; however, there were no attempts to try and make me feel better. She did apologize which was nice, but nothing else. This is the first experience I've had with Coco Melody and to be honest, not too sure I would refer brides to this website or customer support with the experience I've had. "
"it was all very great!! more than i expected"
"I love all of the choices of dresses, styles and colors. The payment options are really helpful."
"I needed this dress for a wedding I'm in and the ordering process was amazingly easy and quick."
"I ordered my dress with only a month before my wedding. It arrived two weeks before and fit like a glove! The quality was great and hit everything in my checklist. I will definitely be ordering from them again! "
"Picked out beautiful wedding dress "
"Communication, quality and timeliness top notch. In future would just make sure on the color"
"I love the variety of items they sell, of excellent quality and reasonable price. "
"They have a great selection of dresses and styles online. The only issue I have is their LA store does not answer their phones nor do they reply to their emails. Cocomelody's online customer service via the chat function is good though. "
"The first time I tried to order my customization, the website locked up and I couldn't get back in to my order.
There's WAY too many popups on your website, and it could be interfering with processing payments."
“Hi Dorothy,
Thanks for the feedback. We have asked our IT coworkers to fix it and hope it will bring better experience in the future. Feel free to reach out service@cocomelody.com if you have any concerns. We are always here to help!
Have a good day!”
"I have been struggling to find this idea of a dress in my head for the last six months! I saw an ad on Facebook for this website and was amazed! Cocomelody has an amazing selection and absolute gorgeous dresses! I Will be recommending to friends and family for sure!"
"Affordable dresses, massive choice, and quick turn-around."
"Easy to work around website."
"Ordered dresses to try in at home and they came earlier than expected!"
"Cocomelody has been phenomenal so far. The try at home option helped me see that I needed to do a custom fit, and their customer service has been amazing! Can’t wait to see my final dress!"
A rep from Cocomelody.com, CocoMelody, has responded:
“Hi Jessica,
Thanks for the feedback. For the firstdata technical issue, we have applied it to our IT team and they are working hard on that. Sorry for the inconvenience. We would like to offer discount for the next order as an apology. Kindly email us service@cocomelody.com if you want something else on our website.
Have a good day!”