" COMCAST insulates itself from truth. Its representatives can lie to customers without repercussion. I thought it might be an isolated incident years ago when their representatives strung me along with a changing story of what it took to sustain a reasonable rate for a minimal package.
When I first signed up they told me I could just call at the end of my "promotional" period to renew that rate. When I tried to do so they told me I must be at the higher rate for "x" months to be eligible for another promotional rate. When I tried again, they said I had to be a new customer. At that point I disconnected.
NOW: Nov 2016 COMCAST bill $35; Dec2016 $45; May 2017 $75. When I called to complain my bill more than doubled in 6 months, the representative kindly said she was resetting my bill to $45.
However, my June & July bill remained $75. I called July 26 to complain and was told there was ZERO record of my call in June!!!
In all my dealings with them I noticed a pattern when I select the option to take their survey. If I voice my disgust with the company, the representative will claim to be transferring me to another department or supervisor who will help me. Invariable I must start all over providing verification of my account and explaining my complaint. They emphasize that their surveys are designed to ONLY focus on the last PERSON I dealt with. (Never about the complaint of the one who actually lied to me 2 calls ago.) If I refused to be transferred and play the "hot potato" game, somehow ---I never get a callback to complete the customer service survey? The totality of my experience leaves me to conclude that representatives are able to make the survey option "go away" in the same way they are able to make all traces of a previous call from a customer "go away". If Comcast wanted the truth they could and would prevent this and they would also have a customer service survey and forum to receive and address all complaints.
Fortunately, this is the first time I have the alternative to switch to ATT. So far my internet is more than 2x faster (60mbps) than it was with the baseline Comcast package (29Mbps) and the signal reaches farther. I am so DONE with horrible COMCAST MONOPOLY service!
In place of my invoice number & date I am using the receipt number & date for return of my equipment when I terminated service on 2 Aug 2017.
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"I've been with Comcast for over 6 years. When I recently moved, I found a package online, but had a few questions. I called customer service and they convinced me to make the change on the phone. However, they were unable to honor the price I saw online until after the installation. That should have been my first clue. When I called customer solutions back after the installation (as I was instructed to), surprise, surprise, they did not honor the price. When I called to complain, the promotion package was expired. They were able to make some adjustments, but the free channels (HBO and Streampix) were unavailable. They would not honor any of their promises. Classic bait and switch. I'm now stuck in a two year contract. "
"I have been Comcast customer for the past 5 years and really really dislike them but unfortunateley am stuck with them.
With Comcast there is no knowing how much your future bill is going to be. They always come up with new fees and when you call their customer service they will apologize for the "mistake". I wish there was a 0 star option, because they diserve it!!"
"Almost made the mistake of switching to Comcast, but after the fiasco below, I stayed with AT&T:
Day 1:
Called AT&T to renew, and did not get a good offer.
Called Comcast to order service, and they hung up on me
Called Comcast to order service again, and they hung up on me again
Called Comcast to order service a third time, and was able to schedule an install the following day
Day 2:
Received call from Comcast that they would be late
After appointment time lapsed, called Comcast and they said they would still be there
Received call from Comcast that they don't have the hardware, but would still be there
Received call from Comcast that they need to reschedule to tomorrow
Day 3:
Called Comcast 1 hour into appointment, and find they scheduled for two days later
Called Comcast to cancel and they hung up on me
Called Comcast to cancel, and they said I was still in the appointment window, and they will escalate
Received call from Comcast escalations who said they need to have the contractor call me for install
Received call from Comcast who said Comcast lost the ticket, and I was not scheduled
Comcast scheduled for two days later but could not guarantee, since it may be "dark"
Day 4:
Called AT&T & got a better renewal deal ($60 cheaper + Faster Internet)
Called Comcast and cancelled everything..."
"After being suckered by a smooth talking salesperson to come back to Comcast, being promised the world, one of the things I had asked for, a simple thing was to be billed on the 18th. Now we are getting billed on the 3rd, and when I call to change that date, they say they only way I can do it is to cancel my service, then sign back up on the 18th, and in between that, have no service and then on top of everything get billed a reactivation fee, amazing lack-off-customer-service there.
I am having financial issues as my wife has been without a job for over a year and is finally re-employed and I am trying to catch up with the bills and debt and a simple request seems to be like moving the world over a few inches. Not asking for a super natural occurrence here, a simple change of the date and that would help me tremendously.
And Obviously comcast did not ask me to write this review, they might be smart enough too though"
"Simply the worst customer experience I have ever had, and I am not exaggerating. The people are despicable, the rates are high, and they absolutely don't care about customer satisfaction, time, or costs. I have cancelled my service"
"Comcast, the cable/internet/etc. . . company:
Comcast is fine, you get your service, pay your bills regularly, etc. . . No problems . . . . until anything goes wrong.
When there are problems, the problems get magnified 100 fold when forced to deal with Comcast's customer service and technical support.
I am a subsriber to their internet (and by default, must take the most basic cable - since internet is delivered via the same line, their practice).
The speeds are no where near advertised in my area. In my area, the entire housing area shares a single line (residential neighborhood, not apartments). So speed is fine at 3 am, but from about 6pm to 11pm, it is almost like dial-up. Supposedly they are going to be upgrading our lines . . . 3 years later, still the same!
My big issue is customer service and support. They will lie just to get off the phone. Then they want to transfer you to another useless "representative". Expect 2-3 hour phone calls with no resolution upon completion.
Possibly the most frustrating company to deal with.
My new approach is simply anything I have an issue I just call and go immediately to the cancellation department. They seem most capable of providing timely support.
Overall, I recommend avoiding Comcast."
"Very disappointed. There costs are so confusing, and the service team abroad is extremely unhelpful."
"I have never dealt with as SORRY a company as Comcast. I went to their store and picked up the package for self installation and was told my home connection was active. It was NOT. They wanted to charge 30.00 to reconnect what SHOULD have been there.
I told them when I returned their used junk I would NOT pay for their error. A manager was standing by the side and NEVER offered any help. The store is in Peoria IL. A leopard does not change its spots comcast/ xfinity. I learned a valuable lesson do NOT try to deal with these ignorant vultures"