"Given the previous reviews of this merchant, I called them first ***-***-****) and spoke with Luna. She was polite and helpful, and after checking indicated they had the 3 items I desired (Chariot Cougar 2 jogging kit, etc) in stock in their warehouse. Sure enough, the next day I received an email with a tracking number, although it did not confirm what items I bought. In fact, I never received a receipt. Shipped UPS ground and arrived within 4 business days. I'm very pleased. To would-be-buyers: this was the best price I found anywhere on the internet. If they have such a small markup, you can expect they don't have a large staff. I STRONGLY suggest you call first to check their stock, like I did, since that seems to be the #1 complaint from others. But I was very pleased with the service."

"Bad service. I ordered a diaper bag almost three weeks ago and have not received it. I have emailed 3 times and also called for two weeks, and they are not able to tell me the status of my order, just that someone is "investigating" the status. I just want a refund because I needed the diaper bag 2 weeks ago. "

"Ordered an item that was advertised as available. After a while was informed it is on a backorder. Couple months later, after multiple requests about status, I was informed that it will be available in December. Wasted my time. "

"Buyer beware. Only email contact. They messed my order up and now they will not reply to my emails. Very disappointing. They have a parent company Z&M. I'd be careful with anyone affiliated with them. Lesson learned, do not deal with anyone in the future unless they have a contact number..."