"The entire process was pain free. Once the order was placed I simply waited for delivery. I would feel confident buying things from CompUSA in the future and look forward to the opportunity."

"fast shipping great product"

"This Is the third item I have purrchased from Comp USA all shipments came very fast and I am well pleased with the cost and quality of my purchases, since I first shoped this store online I have been satified and will definatley use them for all my electronic needs.
Leonard"

"computer works great key board did not work older type connection not usb style I bipassed it by using a usb connector and keyboard did all the updates so far so good"

"The worst customer service experience whatsoever!!! On Black Friday, I took my laptop to CompUSA (Arlington Expressway, Jacksonville, FL) and the tech advised I needed a new operating system and suggested Windows 7. He advised the price is 179 but then advised our laptop would not be ready for a day or so, due to fact it's 'Black Friday'. Then I asked "what if I bought the CD and installed it myself, how much?" He responded "129.99 but if you don't know what you're doing, you can install two operating systems on your laptop!" I said, "oh!" He responded, "I tell ya what - we can do it for 129.99 considering you won't get it back for a day or so!" So, I accepted and paid. Two days later, I picked it up to find that a new installation of my Previous Windows Vista, was still on the laptop. We called the store and talked with the Store Manager, which was argumentative, speaking in a high tone at 100 miles an hour. (We couldn't get one word in edgewise) she stated that we got what was asked for, yet we explained Windows 7 was all the tech offered as a resolution, and acted as if he was doing us a favor by offering the price of 129.99 do to being Black Friday, and that we would not get our laptop back for a day or so. (not same day) This manager Joan Bradshaw was EXTREME, and almost screamed as if she was in a fight or something, (high pitch tone 100 miles an hour) We told her "You are extremely unprofessional and explained we work with customers daily and would never speak in this tone to a customer. We advised we will never shop there again, she responded "That's Fine!" She was the MOST RUDE PERSON WE HAVE EVER SPOKE TO IN A MGMT POSITION IN OUR ENTIRE LIVES!!!! We calmly advised the manager in her derogatory tone, that the tech was nice and professional, but made a mistake by not notating on the order everything discussed clearly. No Vista was suggested at all, and only Windows 7. We felt we were misled? She would NOT hear of it! She bluntly told us, "I have him on the other line and he stated that what you got was what you were offered!" We advised there are two of us, with two sets of ears and both of us clearly understood Windows 7 was all that was offered. Nothing about Vista, etc. By the way, on the original ticket he wrote the words "Clean Install" yet he never wrote what version (operating system)i.e., Vista or Windows 7..."

"As usual my order was received promptly & in good condition.
I have placed a few orders lately all with the same great service.
Thanks to the CompUSA/Systemax team."

"First, these comments are about an on-line order, not a store purchase. I have never had a problem with any in-store purchase, and had not had a problem with an on-line purchase until now.

I ordered two Systemax desktop computers on-line at CompUSA.com because they were exactly like one I purchased earlier for a business network installation I am doing. I had also purchased a Systemax server computer earlier that works great.

My payment for the two computers was processed in just a few seconds. When I tried to get a refund on Monday of the next week, because the computers were never shipped (they no longer had the computers available and were not going to get any more of them)I was told the refund would take 48 to 72 hours to process.

There are several problems here:

First, if you can take my payment in a few seconds, it shouldn't take 2+ days to get it back.

Second, if you don't have (and can't get)a product, it shouldn't be advertised for sale. And if you don't have it and can't get it, you should at least offer something comparable as a replacment.

Third, there should be some form of communication as soon as the problem is known. I did not receive an email, phone call, text message, or anything. The only way I found out about the problem was when I checked the order status on Monday.

If there had just been some sort of communication, especially by email, the problem could have been fixed at the latest on Friday (the day following the order).

Finally, after spending almost 2 hours (total) on the phone with CompUSA customer service (most of it on hold), and being cut off 3 or 4 times. I was told the refund was held up by my bank, which was simply not true.

I was able to get the bank to release the funds on Wednesday and I purchased two Systemax computers at a local CompUSA store that were very similar, close enough to make them work. easily.

Although I will continue to shop at the CompUSA retail outlet, I probably won't buy anything else from them on line. This was just a great big hassle that should never have happened. "

"I came across an ad for the HP Touchpad listed for $149 ($299 with a $150 rebate.) I ordered one. Downloaded the rebate form and now I notice at the very, very bottom that you also had to buy an HP desktop and/or laptop on the same receipt. The rebate form lists the items you had to buy, and it only states the Touchpad along with a complete description. I also notice now on the CompUSA website, they are showing both a laptop and a touchpad and now it is showing the $150 rebate along side both products. This is such as scam and I feel bad that my sister and father also fell for this scam. Never again. We are all unsubscribing from their misleading ads and scams. True it is on the documents, but wow.. what deception. They knew what they were doing. "

"Will never do business with Comp USA/Tiger direct again!!! Ordered a laptop on a Saturday that was supposed to get delivered on a Wednesday. The in-store personnel placed the order for me, but put in the wrong zip code by two digits. UPS could not deliver to my house because TigerDirect placed a return to sender if address was unavailable, on the package delivery. I called the customer service line, first guy said he would take care of it and call me back. This did not happen. Called the customer service line back again, next guy placed another laptop to re-ship out to me, this did not happen either because the laptop was out of stock. I still noticed the warranty had a tracking number, so I called customer service again so they could reship the warranty paperwork, to which they gave me excuses about how the warranty would only accompany one laptop at a time. I do not know why they just could not set up a new warranty, because that is what they eventually did after 30 minutes of complaint. Had to call again the next day because they laptop still did not ship (this is now 2 days after it was supposed to be delivered), this is when I was notified that the laptop was out of stock. Was offered to have another one shipped, to which I agreed to if they offered a Next Day Air/Saturday delivery option. They fought with me and eventually I told Bernard, the customer service manager to either put me on the phone with his manager or just do the Saturday delivery. He said no. I said refund my money, he said fine and hung up the phone. It is sad that I had to call the customer service line and deal with 5 people to finally partially resolve my issue. CompUSA has now lost a customer for life, and I honestly hope they go out of business from their poor customer service skills. If you work for CompUSA the order number was F7615807. I am extremely not happy about this, was completely excited about getting a new computer from them, until it became ruined from the lack of competence. "

"I would love to review the store in Houston,TX. This has got to be one of the best experiences I've had in some time at a retail store. i called ahead to see if they had a power supply in stock for my kids PC I'm building. They gave me a list and held one for me. When I got there with my wife I was overwhelmed on how great the displays were in the store( I was a kid in a candy store). The sales representatives did not pester me and try to hound me down every second. We walked around and check a few things out and my wife eye-balled a 3d TV. A rep came over ( Harris ) and talked about the Item and put it in to life experience. At this point I asked the rep for some help, on a PC case that had a power supply in it already. The rep went to check if there was any boxed items in and there was not. I asked if I could take the floor model with a discount. He said he can see about getting 10% off, there was no box for the model so we asked for an additional 5%. He went and checked with the store manager and there was no way for 15% off but seeing he already hinted the 10% it was a go. That I talked to Harris a bit more and he was extremely friendly and knowledgeable about the items around he even checked the item we had in depth to make sure I had everything I would need. I can say one thing for sure, when I need something for my PC or anything they sell this is going to be my first stop for sure not just because I got a discount but because it was a relaxed environment, no sales pressure, and GREAT customer service. I could say they should stock more inventory but if you walk in to that place you will see that they have plenty to keep track of and I would consider acceptable."

"I was shopping for a security system and found a good price on tiger direct with locale pickup at the Clearwater compusa store. I call and the girl says they only had one left. I jet over and get there with enough time to look at others before they close. I see 4 of the same systems on the shelf. I was confused but still needing the system I went up to pay. When I spoke to her on the phone she said she would hold it for me at register 5. A "different" girl rang me up with a price tag like the ones on the selves. It rang up for 50 bucks more than the website. The girl stated- with shipping it would be around that extra. I told her I didn't want it and began to walk. She said wait let me see if the mgr can get 10more bucks off. He came over and rang it in from the box and the price matched the website. NOTE. These ppl are on a comision. They steal tags with higher prices and pocket the extra. There was more to it but that's the shortish version. Goto website first but only shop here if you have to."

"GREAT Service
goor price
love the offers I get by Email"

"My order arrived on time and was in perfect order. Usually order from Tiger Direct, but prefer to order where I don't pay shipping or sales tax."

"Steer clear of the COMPU store in Orland Park, Il.
They have children running the store.
I tried to exchange a SANSA CLIP MP3 player. Had it less than a week.
First they didn’t have any more then their computer would not match the exact same one I was returning. So instead of reading the exact same numbers off the box manually they would not exchange it.
The manager was too immature to see he was destroying customer relations, he was incompetent. I will never go back to that store again!
"

"I love Comp USA store. Always bought from the store and not online. I just recently purchased Windows 7 Ultimate OEM from their website because the two stores in Delaware didn't have them in stock. Limited Availability at both stores. Here's the kicker. I had purchased a wireless router 2 months ago. Never used took it back. Customer service at the Dover store was outstanding. She took the router back and instead of returning the money back to my credit card, she said she would have to do a gift card with the said amount ($59.99). I am down with that. So later that day i went online to Compusa website and made my purchase for windows 7($189.99. Put in gift card and and my credit card number. Final price with shipping $136. I'm down with that. Few minutes later i get a confirmation email. Check it and said that my order total is $196.97. I am wondering what happened. Check the balance of the gift card $0.00. I called customer service and they didn't seem really helpful. Couldn't understand them, and kept saying they have to talk to their manager. It's come to my mind to let the purchase go through and then call the bank and dispute the charge, but for now I will ride it out and see what the outcome is and keep calling customer support to A: I pay the $136 or B: they give me back my $59.99, but either way they will not take my 189.99 and 59.99 and bloody well get away with it. Would i shop at CompUSA...The store yes. Online...outcome still waiting. Day 2. Situation averted. Card was charged the $136.
Day 3. hoping to ship out...nothing
day 4. got a call saying there was a problem and it was resolved and will be shipping on wednesday.
Day 5. online status showing not shipped.
Day 6. Status changed from in review to in process at warehouse. so hopefully will get it soon. Only thing holding me back is this program. still not shipped but looks like soon.
"