"I spent 2 hours in this store trying to buy a fridge under their price match guarantee. Best Buy had the same fridge listed in their ad for $110 cheaper but b/c I didn't have a PAPER copy of the ad, even though we could flip through the ad online and tell management what page of the ad the fridge was featured, some hothead over at price match hotline, refused to price match so the very nice and helpful salesman lost 2 hours of his time and I lost 2 hours of my time! I will never step foot in this store again! Horrible, horrible way to run a business. This corporation ****! And good luck trying to reach someone in upper management. You have to call customer support and speak to another keyboard pushing laborer who doesn't know anything just for them to pass the information along to corporate. There is no number or way to contact anyone other than a store manager who is at the mercy of the hotline hotheads. "
"I would strongly recommend NOT purchasing products from Conn's HomePlus. Since becoming a customer last year, I have been lied to, mislead, misinformed and deceived by this company. I am confident that their actions are in direct violation of Texas Deceptive Trade Practices Act (DTPA). And I am seeking assistance from a consumer law attorney.
I bought a living room sofa and lounge set from Conn's HomePlus 12901 N Interstate Hwy 35 store number 1100 in Austin, TX 78753 and had to to return it in May 2016 because it was defective. I understand that things like this do happen from time to time, but here I am almost 9 months later without resolve. My issue is not with the defective furniture, it is with Conn's HomePlus customer service or lack there of. After the defective furniture was picked up/returned to Conn's, they offered me an exchange for a different set. I was not interested in any other available option at that time. All I wanted to do is return the defective furniture and pay any additional fees, etc. As I found out this would be rather difficult. In fact it took over 5 months for them to give me an account balance! Every time I called and spoke to customer service they would tell me that this needs to go to our offline department and you should call back in 72 hours. I did call back what seems like 20 times since May. I was also told that someone would call me to discuss my account. I have never received one call to discuss my account. I do however have the Escalation Case numbers to prove that I have tried everything in my power to close the account. Please note that I was told each time that these cases were "updated". That is why there are less case numbers than calls to customer service.
Escalation Cases:
486524
503519
I have spoken to what seams like a dozen representatives since returning the furniture on May 25, 2016. Initially I thought it was the incompetence of the employees but later figured out that it was just Conn's HomePlus way of mistreating me. None of the representatives could give me a correct pay off balance or a clear explanation for the lack of follow through on closing my account. They told me my cash option was removed due to late payment. I didn't understand this. I have never been late on a payment not to mention the furniture was returned and the Bose sound bar was paid off. Finally one of the customer service managers, David Bearden (37192) said he could help me out. He admitted that the account/order should have been rewritten to show only the Bose sound bar. He then told me he had to submit my account to a different department for review and I should call back in 72 hrs/a couple of days. After a number of call backs I was able to get on the line with David again. He said that nothing had been done with the account and that he had to submit my account to Terry to have my cash option reinstated and pay 541 dollars. After a few more days I called back and spoke with David. This time he was able to give me a total balance due. From what I understood the balance included interest, taxes, prorated insurance, fees, etc. David gave me a payoff amount of 655.42. I paid the amount and David told me my account would be closed. He lied. After numerous calls made in an attempt to speak with David I finally spoke to a George who was able to get David on the line. David proceeded to tell me there was nothing he could do for me and that I still owed somewhere in the 800 dollar range to pay off the interest on the account. At this point I do not know what to do. I am confused, frustrated and my credit report says I have a negative account with Conn's HomePlus. I have not possessed the products in 8 months.
Please look into Escalation Cases and listen to conversations. I would like the account to be closed out. "
"Our sofa was coming loose after a little over a year, we spent right at $3000 at Conn's, and they treated me like crap when I called CONN"s about this defect. They said my warranty only lasted a year. I'm sure under state and/or federal consumer protection laws I'm covered for more than a year on a purchase such as this. Anyway I'm calling the manufacturer of the furniture next. But I'm very unhappy with Conn's customer service and would never purchase anything from them, not even a pencil. "
"I'm located in Albuquerque New Mexico I had purchased serval items from the store located on hotel circle at 45 hotel circle NE. I had bought a living room set by jacksons furniture with two floor lamps totalling over $2,000. Also a laptop and beats in August. So different inboxes and all. My complaint is about my couches, I had did a service call and they came to cut open the bottom of my new couch only to find the whole back side of the couch wasn't even connected to the base of it. He did in my own terms scotched taped it back up cause I don't feel it's the same after spending so much money on them. Then my lamps both are identical and both the same piece had broken. It's the finials that hold the lamp shade in place. Both finials had broken into pieces. Lastly my Apple MacBook Pro came with a case included. However the case is for the air and is much smaller than the MacBook Pro. I contact sales person manager and manufacturers but got no where. Store just keeps saying they well call me back or whatever. Unprofessional and very upsetting. My items purchased were high ends items and for this to be happening is ridiculous. It just shows they don't care very much as long as the items are paid for. I well not be refunding to Conn's for any future purchases. I just feel my hard earn money has to be appreciated somewhere else. Thanks for the headache. Upsetting customer. "
"They know you're stuck once you purchase and don't give a darn about your experience with them.... We bought 6700.00 worth of furniture and only half could be delivered. The bed was delivered without the wooden slats, that holds the mattress up. The nice guy that delivered our furniture, Richard, deserves a medal.. He brought the slats at midnight in his own vehicle. So Monday comes, and we go up to Houston 40 mins from home and pick up our nightstand sand chest of drawers... And guess what? Not in the warehouse. Anywhere. We weren't called and told not to take off work to pick it up. We were actually called the day before, to go to conns and give them a copy of our insurance and also to pick up the pick up slips he didn't give us to begin with.... Now we still have an incomplete room. And we have been told we have to come to pick it up at the conns store Wednesday. Let's see if it's there on Wednesday morning. "
"I Purchased a mattress and a dining set on 7/10/2016 at the South Rainbow location in Las Vegas. NV. I utilized their YES credit to take advantage of the 0% interest for 12 months.
So far so good. The problem arose when the delivery was made. The sales person had confirmed that my old mattress would be hauled away. I expected this because my husband purchased a mattress from Conns a couple of years ago and they did indeed take his old mattress away when they delivered the new one. (As is the industry standard when purchasing a mattress typically). I was shocked and dismayed and emotionally put distraught when they refused to do so. I called and spoke to Jerry the Operational manager, as well as the assistant manager Julio Castillo who reneged on the promise to remove my old mattress. They said it was against their policy and even though I explained I was lied to, they would not compensate me for the additional $150.00 I now have to pay to 1-800- Got- Junk to haul away my old mattress. I plan to take legal action. I am awaiting a return call from the corporate headquarters to see if they will rectify their deceptive business practices with the bait and switch lying on the sales persons part. If they make it right I will update my review. #Connsbaitandswitch # Connsdeceptivebizpractices "
"Salesman was good, furniture arrived broken, can`t return the idem after the delivery truck has left you`re house, communication with the extended warranty **** and strting to wish I never spent $3200.00 with them."
"
The worst possible customer service ever. Particularly the manager, a real peace of work named Phil. These people will not stand by their product. The minute you walk out the door, you are on your own. We bought furniture from them but my wife was allergic to whatever subpar material it was made of. We asked them to take it back. They refused to even talk to us about it. We fought for weeks and finally got in touch with people at the corporate office. We were told to provide medical papers showing an allergy and they would gladly take the couch back. We complied. They lied. They never did take back the couch. Finally we were left with only one option. We refused to pay for anything we purchased from this den of thieves. We sold the garbage they pawned off on us.
I have dealt, in my time, with some truly terrible customer service. This company has claimed the record for worst. I have never been insulted so thoroughly. I have never felt so abused by a company. I can only hope that this truly pathetic excuse for a company goes out of business before they screw over anyone else. Beware, Conn's will do everything in their power to screw you. Do not go anywhere near their stores.
"
"I financed a sofa set Oct of 2014 with conn's bought warranty the whole package deal, he fast talked ME i looked over the paperwork before i signed it. no where or at anytime did i read or hear salesman say the warranty didn't cover peeling on leather sofas SO me assuming it was covered now i'm stuck with 2 dark brown leather sofa not even 2 years old with peeling pillows and I'm still paying on them I'm one day late paying and they ringing my phone but I can't get any service from them.. NEVER WILL I GO THROUGH CONN'S AGAIN.. UNSATISFIED CUSTOMER "
"Does not even deserve a star. Everything I have bought from this dump has broke within a week and then takes forever to repair. Was told if something goes wrong in 30 days will be replaced "LIES" everything they tell you is a "LIE" Three different things all broke between two day and six days. Washer broke would not go on steam cycle they just told me don't use that cycle! This place is a joke! Managers hide so no one can speak to them. When I brought back the laptop he just stood in the back like he was invisible no eye contact!"
"On 2/06/2016 we purchased a very expensive Sharp 80" Smart TV for around $3477.00 plus the RSA accidental damage policy, for an additional $479.00. (at the Conn's, Thornton, CO new store) -- The sales people did not say anything to my husband that the TV was non-returnable and/or non-refundable. We got TV home, realized that it was too big for our living room, immediately boxed it back up, and returned to store on 2/09/2016 to return it; when, only to our surprise to learn that, all of a sudden, their policy was non-returnable/non-refundable, although our paperwork (invoice) indicates quite the contrary: “RETURN AND EXCHANGE POLICY IS ATTACHED: 30 days for electronics, . . . restocking fee is 15%, . . ., . . . no returns for floor models and clearance items.” The TV was not a floor model. In fact Conn’s sent my husband over to their warehouse to pick up a new, boxed TV. At no time did the sales people inform/advise or disclose anything re. item was non-returnable, or non-refundable; there was also no “sign” at Conn’s indicating that this was a clearance model. Also, Conn’s newspaper advertising does not indicate “clearance” model.
On 2/09/2016 we talked to an Andrew, Assistant Mgr. He refused to let us talk with the manager of the store, saying instead that he’d email the mgr. to see if mgr. would “okay” our returning TV, and then would get right back to us. Needless to say neither Andrew nor the manager ever got back in touch with us one way or the other.
On afternoon of 2/09/2016 we contacted Conn’s Main Customer Support #1-***-***-****, only to have them refer our call to their Complaint Dept.’s phone extension, where a recorded message advised “will get back to you within 48 hours.” To date, no contact from them. On 2/14/2016 we again contacted Conn’s Customer Support, relayed our predicament once again; Customer Support agent, in turn, contacted the Conn’s Thornton, CO store ; and returned with the same run-around reply that store said TV is non-returnable/non-refundable.
Conn’s fails to disclose their so-called policies when a customer purchases an item.
We are senior citizens who had saved up a long time to buy this $4000.00 TV and cannot afford to lose $4000.00! Also, in researching the internet and various sources, we’ve learned that the “going rate” for RSA accidental damage policy is approx $298.00; Conn’s ripped us off $200.00 for this policy. We are facing a 30-day time limit to satisfy this matter and get our money refunded.
The sales people are anxious to sell you, but not cooperative or helpful at all when you bring back an item! Don't buy from this store. I don't even want to give them a one-star!
"
"DON'T DO IT, FULL OF SH*T. DEFINITELY A CONNNNN!"
"Do not buy from this store. Save yourself the headache. I am beyond upset on having a damaged $2700 refrigerador. They damaged it on delivery and will do nothing about it. If you do buy please check your fine print and do not sign till you inspect every square inch of what you buy. EVERY SQUARE INCH!!"
"I bought a 70" sharp TV after being talked out of buying 60" samsung TV by the sales woman and manager. At first the TV was great. then one week after having the tv the sounds goes out. The sound was fixed and three days after that the picture goes out. so in the 2nd week the TV is not able to be watched. The service guy came out two times and said he fixed it BUT WRONG the TV still has no picture and I have had the TV for over one month. DO NOT SHOP HERE!!!"
"They are Crooks!! they will say ANYTHING to get you to buy, and after you do the worst is yet to come...... Made payment to only find that my total was increasing? When I called they said my interest rate had changed? Is that even legal?? Said they have the right to change there policy at any time..... Would not do Anything to help resolve the matter, because after the sale, they don't care about the customer!! They somehow get away with this, and have for years!! Im so upset I don't know what to do, but get a lawyer...... Please do yourself a favor, buy ANYWHERE ELSE!!! "