"NEVER AGAIN...READ AND SAVE YOURSELF GRIEF!

Dell XPS computer was purchased as "refurbished". It came in non-factory, flimsy packaged and arrived DOA. The unit had cracks and scratches that were mostly cosmetic but much worse than the Dell Factory refubished units. I have concluded that the system was simply "used" and not refurbished. The system had a hardware problem with its media reader that could have been detected if the unit was tested prior to shipping. I know the unit was not tested because the batter operated wireless moused had leaking, dead AA batteries in it. The bottom line was they were not willing to replace the item and only offerred me the chance to return the item at my expense -- which was nearly $70 on a $629 item. It is not clear if the shipping to me (also $70) will be refunded when the item is received at their end. SO I COULD BE OUT $140 ON A $629 ITEM THAT WAS LIKELY NOT WORKING WHEN IT WAS SHIPPED.

SHAME ON CONSUMER DEPOT!!

"

"Competitive prices but unfortunately even the system says available and you pay for your items you WILL NOT always get what you ordered since this company has their own local stores and will satisfy their needs before others.. This part is really uncomfortable,
Shipping is very high on small items, specially if you buy quantity.. But deliveries are VERY FAST"

"Fast Delivery and very low prices, will do alot more shopping here"

"Order recieved in good shape and within time promised. Merchandise was exactly as described."

"Excellent doing business with this company. Had exactly what I was looking for and after I purchased it which was very easy, it was shipped very quickly. Thank you."

"FAST!!!!!!!
Great online experience. My purchase was exactly as described on E-Bay. I will defintely tell my friends to shop on line to save money.
Thank you."

"I made a purchase through this seller's ebay store. Free standard shipping was via FedEx. I was very satisfied with their communication of the order status and the fact that my purchase shipped out and arrived quickly. Thanks for a smooth transaction!"

"Received order in a timely manner. brand new as advertised. Works well and am very happy with this product."

"Thanks this was a good deal for me. I havn't setup the motherboard yet but will soon will when i commplete the hardware needed. Again Thankyou."

"The service offered super fast shipping,which is a plus. However, the item I purchased (HP 78 ink replacement ) is not working the way it should. It prints only in black ink when it should print color copies. It was a good price, I just wish the item actually did its job."

"This is the first time we ordered things from Consumer Depot but we think is is a very good company. We received the confirmation email right after we submitted the order and we also received the email that informed the order was shipped. The item was new and its price was about one-half of the Amazon's price. We'll definitely introduce Consumer Depot to our friends and will order more things from it."

"I found a highly rated Honeywell tower fan I wanted on Amazon.com for $51.00. At Consumer Depot they were $39.00 so I bought two They were delivered promptly and they were well packed."

"I found the order update system to be excellent. The order came by US MAIL, and came in a new package. I was informed of status along the way and the price, even with me paying the shipping was very reasonable. I will use this company again. "

"Was bit skeptical based significantly lower price than any other seller for rolling laptop case and many negative comments regarding this seller. However, this was as good as any online transaction I have ever had, and I have purchased dozens of products online: good communication, lightening fast shipping and product exactly as described (new.)"

"DO NOT SHOP AT CONSUMER DEPOT!!! AVOID AT ALL COSTS! Consumer Depot is the quintessential mindless and faceless internet retailer, with absolutely zero customer orientation. To begin with, this company does not have the capability to bill to your credit card address and ship to a different mailing address. In today's busy world, and with all of the online and identity security capabilities, there is no excuse for an online retailer to not have this capability.

To exacerbate the situation, this retailer does not have the capability to provide true purchase receipts. So forget about reimbursements if you work for a major corporation with traditional accounting standards. When asked, they responded, "the only thing we can offer is the order details page on our website." If they cared about customer service in the least, they would have opened Excel and made one from scratch. Between this and another order, I spent a combined $750 on iPods to be treated like a faceless transaction.

Throughout this process it took them nearly a week to PROCESS my order. I paid extra for express shipping, but it didn't matter, because their internal process for completing this transaction was the bulk of the delay. When the issue of my delivery address arose, they could have easily picked up the phone and called me to have the matter resolved in minutes. Instead, they were slow to respond via email and continually referred to me as "Dear Customer" even though it was someone manually typing an email in response to my complaint and they clearly had my contact information right in front of them. When I would respond to their emails, it took them sometimes a full day to respond, which perpetuated the slowness in completing this order. When I vented my frustration, they responded multiple times by basically saying, this is how we do business and we don't care about you as an individual consumer.

I WILL NOT SHOP AT CONSUMER DEPOT AGAIN, AND I RECOMMEND ALL READERS TO AVOID THIS WEBSITE AT ALL COSTS. "