"I've been ordering the same brand for two years. Every time I place an order, the cost of the brand I prefer goes up. This time, I had to choose I different brand, but I expect that this one will go up in price, too. Despite the fact that I use Contact Lens Kings regularly, ordering still takes me between 20-30 minutes, between finding the the right contacts, filling in my prescription, and paying, I end up frustrated and exhausted. Surely the site should be able to remember my information from my previous orders?
I know the prices here are cheap, but I seem to pay more and get more frustrated each time I shop. otherwise, great site."
"Coupon codes that don't work, like MPD24 in my inbox, which did not work when I tried to apply it. "
“HI. Thank you for your order. I apologize you were unable to use the coupon. As it states on all coupons: offer cannot be combined with existing sales and promotions. You are receiving the Google Flash Sale where no further discounts can be applied. As it states on our website under the cost of the product: this item is on sale and not eligible for any coupons, a processing fee will apply. We appreciate your business and look forward to serving you in the future. ”
"I just purchased my first boxes of contacts from Contact Lens King. It was an easy purchasing experience. Also, I shopped around at three other online contact lens retailers and found Contact Lens King's prices to be the most competitive for my type of contacts (Acuve Hydrolux).
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“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"-When you go to 'reorder', there is no 'add this to the cart'
-Getting smacked with $13 shipping for a 1 lb item is a big downer
-After I hit submit, I got an error 'gat' something-or-other error. So fingers crossed the order went thru.
On a positive note, overall, I am happy with Contact Lens King and it is my go-to site for contact lens. "
“HI. Thank you for your order. To receive the "add to cart" button, you will need to click on the previous order you are looking to purchase by clicking "view invoice". I apologize you feel our shipping rate it is high. All freight chargers are a flat fee which are based on fuel, taxes, weight, zone and any other freight related charges. We appreciate your business and look forward to serving you in the future. ”
"Easy to follow directions and I don't get flustered or mad."
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"This took less than 5 minutes and was very quick and easy. Thank you for making this easy. "
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Thanks for always making this an easy and seamless process and having the best prices. "
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"This site does not execute well. Adding an additional patient, it kept "forgetting" the patient. I had to add the information over and over again. Poorly executed program.
“Processing fees” make the actual price much higher than the original search prices. Not the value they claim:("
“HI. Thank you for your order and feedback. If you could advise if you were on a mobile device or desktop we can IT look into this further. We appreciate your business and look forward to serving you in the future. ”
"it was ok just new to doing this "
“HI. Thank you for your order. Please do not hesitate to reach out to customer service if we can help make this buying process any easier. We appreciate your business and look forward to serving you in the future. ”
"I was able to click a few buttons and place my order! "
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"I understand that you try to bring more customer to your web site but I'm rather see true value of the product that see good price but in check out will be the same like everybody"
“Thank you for the review. I apologize for the frustration regarding the processing fee. As you read on our website, the processing fee is associated with the sales cost of the item and is priced per box. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future.
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"East to place order. wasn't the cheapest on my list but, I'm a returning customer. some others weren't able to fulfill my order and were to hard to navigate. I haven't received my order yet. Should receive it soon."
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"I was able to complete order, but slower internet"
“HI. Thank you for your order and for taking the time to leave your feedback. We appreciate your business and look forward to serving you in the future. ”
"it was easy to find and order the contacts but when trying to checkout the website repeatedly closed or re-started the order. it took 5 times as long as it should have. the prices are very competitive and i hope the process will be more efficient now that i have an existing account "
“HI. Thank you for your order. I apologize if you experienced technical difficulties when placing your order. If you could advise which device and browser you were using we can our IT department further look into this. We appreciate you business and look forward to serving you in the future. ”
"With the price of everything being ridiculous this seems like a great deal! I can't wait to get my order. Better than 1-800 Contacts and more than half the price. Will be a returning customer"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
A rep from Contact Lens King, Amanda R, has responded:
“HI. Thank you for your order. I apologize for any price increases. As an authorized retailer we are required to be in compliance with all manufacturers pricing. Unfortunately, they did slightly increase prices which required us to do the same. Since contact lenses are a medical device, each prescription is brand specific. Therefor, when placing an order you will need to go directly to the product that you have been fitted and prescribed for. When you are on the product page you will have most information filled in since more contacts have standard sizing, you will just need to fill in the power and add the product to the cart. We appreciate your business and look forward to serving you in the future. ”