"I was so sad that my glasses are putting dents in my face. Now, i'm a lens user after 48 years but the process was smooth so one less thing to have to worry about. "
"Guessing it's greedflation, because every six months the price per box has increased by $3-4. $7 per box increase in 1 year YIKES.
Hoping calling it out will make a difference but probably not. "
“HI. Thank you for your order. I apologize for any price increase since your previous order, prices are subject to change on a daily basis. As an authorized retailer we are required to be in compliance with all manufacturers pricing. Unfortunately, they have increased their rates which required us to do the same. We appreciate your business and look forward to serving you in the future. ”
"Fantastisch!! Fantastisch!!"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"It has taken me 30 plus minute to place a basic order. I couldn't even order all I needed due to the excessive fee. You claim your competitors are doing it so must you. Why not rise above them. "
“HI. Thank you for your order. I apologize you felt our website is difficult to navigate. If you could advise where you had difficulties we can further assist. As you were on our website the processing fee is an industry standard associated with the sales cost of the item and is priced per box. Since you located a Google Flash sale no further discounts can be applied. As it states on all coupons: offer cannot not be combined with existing sales or promotions. Also stated on our website under the cost of the product: this item is on sale and not eligible for any coupons. A processing fee will apply. ”
"Difficult to navigate. Took me 3x."
“HI. Thank you for your order. I apologize you feel our website is difficult to navigate. If you could advise where you felt it was difficult we could further assist. In addition, please feel free to submit your suggests to customer service as we are always looking for ways to improve our UX. We appreciate your business and look forward to serving you in the future. ”
"Wow.....the price sure did jump up"
“HI. Thank you for your order. I do apologize for any price difference since your previous order, prices are subject to change on a daily basis. However, with any price changes we do our best to remain competitive. We appreciate your business and look forward to serving you in the future. ”
"low blow adding in an excessive processing fee"
“Thank you for the review. I apologize for the frustration regarding the processing fee. As you read on our website, the processing fee is associated with the sales cost of the item and is priced per box. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future.
”
"processing fee, shipping fee... just charge more for the contacts. screw the fees."
“Thank you for the review. I apologize for the frustration regarding the processing fee. As you read on our website, the processing fee is associated with the sales cost of the item and is priced per box. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future.
”
"the prices for the contacts fluctuate and takes me a lot more time than I would like to complete my order."
“HI. Thank you for your order. I apologize prices are subject to change on a daily basis. We appreciate your business and look forward to serving you in the future. ”
"Terrible, it seemed like you were doing something very strange with the pricing when I tried to sign in then reorder. Then, I got on your website, found the cost to be much more inline with what I was expecting. Why the huge discrepancy in cost????"
“HI. Thank you for your order. I apologize but prices are subject to change on a daily basis. We do our advertising on multiple search engines therefore, to find any current sales price (if any) you will need to do a search before logging into your account. We appreciate your business and look forward to serving you in the future.
”
"Locating my product, uploading my prescription and ordering was easy. The website was a little slow and bogged down my browser (Firefox) a few times. If prices stay low, I will order again."
“HI. Thank you for your order and for taking the time to leave your feedback. We appreciate your business and look forward to serving you in the future. ”
"Other sites have lots of hidden "processing" fees, which in some cases add up to 50% of the price you thought you were getting being added on. No super secret fees. Easy order process."
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"ContactLensKing was the cheapest site I found for my contacts. I'll try them and if satisfied I'll be back. It was easy to order. "
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Great service and best prices!"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Always a pleasure speaking with customer service when needed"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
A rep from Contact Lens King, Amanda R, has responded:
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”