"I ordered contacts from these people. It is my first time to use contacts. They accepted my order and PayPal payment on 5/19/17. On 5/22/17, I receive an email that my contacts are not in stock and will be shipped out in 7-10 days. Here it is 6/19/17 and I have no contacts and no communication regarding the further delay. They accepted my order knowing they didn't have the contacts in stock. Then, there is no follow up. I guess they got their money so screw me. I spoke with them today and they still don't have them in. These are not Toric or specialty lenses! Meanwhile, the free pair I got from the doctor's office are too old to use. I guess seeing is overrated."
"Started off great, easy to place order. Then I panicked for a second because I ordered at 1:29pm and received a shipping notice at about 4pm. I had called customer service and asked if my order could ship the same day and they said no because the cut off was 1pm. So I was like fine. Then When I got the shipping email, I was like oh no, this is all not real because it was after cutoff. And then I got it the next day! Without even paying for 1 day shipping! Total bill $38 for contacts doc wanted $70!"
"I placed my order on Monday, and it shipped same day! Super easy, and quick!!!"
"I called-and emailed this company immediately after noticing they were shipping my order to an old outdated address they had on file. Their solution was for the post office to re-route the package, however, they did not initiate this process. Therefore I had to contact USPS (have you ever tried to speak to someone? The wait time was more than two hours) and needless to say what I ordered was never received. I had to then get my contact lenses from Costco on top of being out almost $160 for lost contacts. "
"Cheaper than other websites but shipping is slow. I paid $26 for overnight shipping. Shipped on a Friday not scheduled to arrive until Tuesday after a labor day. I might as well paid for standard shipping since it takes the same amount of time. UPS operates on weekends so obviously my $26 was a waist. "
"usually receive contacts in 1-3 days with standard shipping. been telling my friends for years and will continue to support! recommend checking recent google reviews over resellerratings at http://www.google.com/shopping/seller?q=contacts1st.com -- don't make mistake and pay more from 1800contacts -- contacts1st does the same for fair prices!"
"Great service, quick email response time, professional staff. Delivery in 3 days with regular shipping on my Air Optix lenses. Grateful for low prices, have been with you for almost 4 years. Love the simplicity of the reorder (click, pay, delivered). Please don't change."
"Contacts 1st is user friendly;easy to order. fast delivery. Never had a problem. I would most definitely refer a friend. Thank you Contacts 1st. "
"Suuuuuuuuuper slow shipping for a super high price of 9.95 and a 4.95 "processing fee". Other than that they are ok."
"DON'T BUY FROM CONTACTS 1ST. THEY ARE not THE LOWEST PRICE AND THEIR CUSTOMER SERVICE IS NON EXISTENT. I ORDERED LENSES WHICH WERE SUPPOSED TO BE IN STOCK AT THE TIME OF THE ORDER. THE ORDER WAS CONFIRMED AND - THEY CHARGED MY CC IMMEDIATELY FOR THE LENSES AND A $7.00 PROCESSING FEE AND A 10.00 SHIPPING FEE. THEY WERE SUPPOSED TO BE DELIVERED WITHIN 3 BUSINESS DAYS. I WAITED FOR A 8 DAYS AND THEN CALLED TO CHECK ON THE STATUS OF THE ORDER AND I WAS TOLD THEY STILL DIDNT SHIP THEM BECAUSE THEY WERE ON BACKORDER. NO ONE BOTHERED TO CONTACT ME TO LET ME KNOW THAT I WAS NOT GETTING MY ORDER. THESES LENSES WERE FOR MY DAUGHTER - WHO LIVES OUT OF THE COUNTRY AND IS LEAVING RIGHT AFTER CHRISTMAS, SO TIME WAS A HUGE ISSUE. WHEN I SPOKE TO THE AGENT HE SAID THERE WAS NO WAY TO KNOW WHEN THEY WOULD HAVE THE LENSES. I ASKED TO SPEAK TO A SUPERVISOR - i THEN WAS PUT ON HOLD FOR 25 MINUTES
ONLY TO BE TOLD THE SUPV WAS IN A MEETING. WHILE I WAS ON HOLD, I WENT ONLINE AND FOUND THE SAME LENSES AT WALGREENS FOR $25.00 LESS ! i CANCELLED THE ORDER AND ASKED FOR AN IMMEDIATE REFUND. HA ! CANT EVEN IMAGINE HOW LONG IT WILL TAKE ME TO GET MY MONEY BACK FROM THIS SCHIESTER COMPANY."
"Good selection of contacts, but you don't really save any money, as they charge 13% processing fee, plus another $10 for shipping (sent in a plain brown envelope and only about $4 actual postage). The contacts did arrive quickly, though."
"Perfect transaction. By far the cheapest for a years worth of Biofinity toric lenses. After their shipping costs, it was still about $50 cheaper than I could find elsewhere.
The lenses arrived in 4 days from the time that I sent my prescription to them, including a weekend. I paid for standard shipping. The lenses have an expiration date of 2016/11, so they are not close to being expired."
"Absolutely the WORST experience I have ever had online buying contacts. I can not believe here I sit two weeks later and still no shipping on contacts. I will never never ever even go to their website again. And I urge you to run if you even think of buying from them. Or I should say, letting them keep your money until they decide they might ship."
"Let me first state that I ordered from three different locations since my prescription was ending in 3 days, which Wal-Mart nor Costco were willing to accept. I ordered from ContactLens.com, 1800AnyLens & Contact1st.com. I was afraid that some of them were going to reject my prescription, therefore I ordered from all these 3.
ContactLens.com had the LOWEST price of them all 3, when you buy 4. Individually, 1800AnyLens is the way to go; plus they have free shipping. Contacts1st had a decent price, and you only get free shipping if you spend $99+.
Shipping/Processing wise, it delivered in a timely manner 4-5 days. I received the orders from the other 2 places in 3 days. The expiration dates for the lens were about 2.5 years from the day I received them.
Before I placed the order, I called them to ask for their return policy, I didn't want to bother checking online since I also had other questions. They said it was OK to return in this certain period of time. So I was sold.
But when the time came to return them, this is when I noticed it wasn't nice. They had a restocking fee of 15% apparently on their site, and they would not waive it even when I told them about the phone call. Some of you might consider that it was my fault and that's fine; but the other 2 companies I ordered they told me their exact policy including if they had or not restocking fees. So I just swallowed the fee and returned them.
Weeks later, I get the refund and I noticed that it's missing about $7-$8 from the total minus the 15%. So I email them and I receive a response saying it was charged for shipping since it wasn't refundable. So I replied to them saying that the shipping was free since I spent over $100. I didn't receive a reply for a week. I sent them a 2nd email with the same message and this time they replied:
"Thank you for contacting us. If you order $100 worth of products, your $7.95 shipping fee is waived. If you order $100 worth of items and return $50, you no longer qualify for free shipping as your new product total is $50. It is understood that the free shipping value is included in the price of the lenses you order when your order total is over $99. Similarly, if you order $200 worth of items and we ship them, and then you return all $200, you will no longer qualify for free shipping. Shipping and handling is non-refundable."
This was absurd! I checked their return policy one more time and noticed this clause: "Return products in their original condition (full, unopened, unmarked) within 30 days for a refund less any shipping charges you may have paid.". I did not pay for shipping - I said to myself. So this time I sent back an email saying that what he wrote was not stated in their policy. If it's not stated there, I don't see why they are doing this. It's like following a rule that's not written and that's wrong! In comparison with Amazon if you buy more than $25 of items to qualify for free shipping; and then you do a partial or complete return, they won't charge you for shipping.
Finally, I was approved of the refund.
I would definitely not recommend them, and this is my experience. Maybe if you don't have to deal with their returns this would be OK. But there are better and cheaper companies out there."
"Received my order quickly, at a great price. I was so pleased with the way my order was handled that I just HAD to share!! I will definitely use them again!"