"It’s super easy to order, and they arrive daily quickly! "
"I have been placing contact Lens order with contactexpress.ca. for more than 2 years. They provide great service."
“Thank you so much for your amazing feedback! We're thrilled to hear that you've been having a fantastic experience with us for over 2 years. We appreciate your continued trust in our services and look forward to serving you for many more years to come!”
"Made a mistake on my order. sent me expedited replacements and a free shipping label back! Can't get better than that!"
“Wow, thank you so much for your amazing feedback! We're thrilled that we could provide you with good customer service and make things right for you. We truly appreciate your support and look forward to serving you again in the future.”
"I was driving in an out of service zones so had. To rewritey prescription about fifteen times but other than that things were great. "
"Excellent service, I like that it’s very fast, to place an order "
“Thank you so much for the amazing review! We're thrilled to hear that you had a great experience with our quick and excellent service. Your satisfaction is our top priority, and we look forward to serving you again in the future!”
"The guy on the phone was very polite and I would definitely reorder from them again"
“We are so thrilled to hear about your wonderful experience with us! Thank you for sharing your positive feedback. We look forward to serving you again soon!”
"The 3 pairs of glasses and contacts i purchased are amazing. They fit perfectly and came super fast. Will definitely be buying more in the future. And the bonus sunglasses are so good. "
“We are thrilled to hear that you are enjoying your purchase! Thank you for the amazing review and for choosing Contactsexpress.ca. We look forward to serving you again in the future.”
"even with 25% discount your still more expensive than Clearly"
“Thank you for your feedback and for trying our service. We appreciate your honesty regarding our pricing. We strive to provide competitive prices, and we understand your concern. To address this, we will call you shortly to discuss a price match and ensure you receive the best value possible. Thank you for giving us the opportunity to assist you.”
"I m a new customer and I want to order something. I have no own credit card, so my friend who is already customer helped me out with her credit card and they refused my new customer coupon.
I had to organize another credit card. Really annoying.
Never again"
“Thank you for reaching out and sharing your feedback. We apologize for the inconvenience you experienced regarding the use of the new customer coupon. The new customer coupon is designed to work specifically with new accounts, which may have led to the issue you encountered. We appreciate your patience and understanding. One of our customer support representatives will be in touch with you shortly to provide further assistance and help resolve any remaining issues.”
"In your drop down field, you have the Right eye on the left side of the page and the left eye on the right - odd and unnecessarily confusing"
“Thank you for your feedback regarding our prescription entry form. We understand how the current layout might be confusing. The standard practice is to list the right eye first and the left eye second, which is why our form is designed this way. However, we appreciate your input and will consider your suggestion for future improvements to make the process more intuitive. Thank you for helping us enhance our service.”
"ordered wrong script but came fast at least"
“Thank you for your feedback and for noting the quick delivery. We apologize for the inconvenience caused by the incorrect prescription. To resolve this issue promptly, a member of our team will call you shortly to assist you with the correct prescription and ensure you receive the glasses you need.”
"First time ordering my contacts online, was so easy to fill out. "
"Clickbait. Trying to be too smart. "
“We're sorry to hear that you were not satisfied with your experience. We always aim to provide valuable and informative content to our customers. If you have any specific feedback or suggestions for improvement, please feel free to share them with us. We appreciate your input.”
"I have been ordering regularly and never ran into any issues. Best price, quality stuff and reliable service. Highly recommend Contact Express!"
“Thank you so much for your amazing review! We are thrilled to hear that you find our service reliable and fast. We are grateful for your continued support and appreciate your recommendation. We look forward to serving you again soon!”
"Lenses were up 10 % since my last order in January 2024 !! in 5 months ... I wanted to join the autoship but you ask for 2 boxes ...."
“Thank you for your feedback. We strive to provide the best quality products at competitive prices, and sometimes adjustments are necessary due to various factors. We appreciate your interest in our autoship service and will have a team member reach out to you to provide further assistance and explore possible solutions. Thank you for your understanding and continued support.”
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“We are thrilled to hear that you found our ordering process easy and our service reliable! Thank you for choosing Contactsexpress.ca for your needs. We appreciate your support and look forward to serving you again soon!”