"The ability to try the glasses on virtually is a life changer, there are so many options, the prices are unbeatable and the quality seems great."
"It was quick and easy
Not complicated at all "
“Wow! Thank you so much for your fantastic review! We're thrilled to hear that you found the process quick and easy. It's always our goal to make things as simple as possible for our amazing customers like you. Your feedback truly motivates us to keep up the great work!”
"I ordered a pair and got an email that it will take up to 6 weeks to get my contact lenses. So I am ordering a different brand, in a lower prescription, just so I will have some lenses to wear and I won't have to wear my stupid glasses. Your customer rep was very nice and tried to help me, but there is no manufacturer that carries my prescription "
"Depends how fast they get here"
"Today I had Mike as my customer service representative. I wanted to acknowledge that he had excellent communication skills, was very helpful and went above and beyond in several ways to make my experience absolutely amazing."
“Thank you so much for your fantastic review! We're thrilled to hear that Mike provided you with excellent service and made your experience amazing. It's always our goal to go above and beyond for our customers, and we’re so glad he achieved that for you. Your kind words will definitely motivate our team to keep up the great work! We appreciate your support!”
"Convienent and easy. Especially being able to virtually try on glasses!"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our service easy and convenient! The virtual try-on feature is a game-changer, and we're glad you enjoyed it. Your satisfaction means the world to us! Keep shining in your new glasses!”
"At the end I succeeded to order but it's a bit complicated to do so ."
"You emailed me an offer of $84.95 per box, but when I clicked through to order you charged me $89.95 per box. The product is the exact same as in the offer. "
“I'm sorry to hear about the confusion with your order and the discrepancy in pricing. We understand how frustrating it can be when offers are not honored as expected. Please provide us with the details of the email offer you received, and we'll investigate this issue for you. Our goal is to ensure that you receive the correct pricing and a positive experience with our service. Thank you for bringing this to our attention.”
"I always love how quick and easy it is to reorder my contacts through Contacts Express and shipping is so fast too. "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you find reordering your contacts quick and easy. It's great to know that our fast shipping is making your experience even better. We appreciate your support and look forward to serving you again soon!”
"Took a dozen tries, calls to my credit card company, and deleting browsing history and cache twice to get this payment through. Am sure this was something on your end of the online payment part of the site."
“I sincerely apologize for the difficulties you experienced with the payment process. It can be incredibly frustrating to encounter such issues, and I appreciate your patience while you navigated through the troubleshooting steps. We take matters like these seriously and would like to investigate this situation further to ensure it doesn’t happen again. If you could provide us with details about your experience and any specific error messages you encountered, it would greatly assist us in addressing this problem. Thank you for your feedback; it helps us improve.”
"As always on my reorder, amazingly quick and easy and a nice little Black Friday sale as well. Thanks!"
“We're thrilled to hear you had such a fantastic experience with your reorder! It’s great to know that our speedy service and special promotions like the Black Friday sale are hitting the mark. Thank you so much for your support and for sharing your positive feedback! We can't wait to serve you again!”
"I have been ordering from there for over a year and a half and never has disappointed me."
“Wow, thank you so much for your amazing 5-star review! We're thrilled to hear that you've been with us for over a year and a half and that we've consistently met your expectations. Your support means the world to us, and we're excited to continue providing you with quick and easy service! Let's keep the great experiences coming!”
"It couldn't be easier to order your contacts and have them delivered all in a matter of 36hours total. Love how quick!"
“Thank you so much for your amazing review! We’re thrilled to hear that you found our ordering process easy and that your contacts were delivered so quickly. Speedy service is what we aim for, and it’s fantastic to know we hit the mark for you! We can’t wait to serve you again!”
"They resolved a wrong prescription order "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that our team was able to resolve your prescription issue quickly and effectively. Your satisfaction means the world to us, and we appreciate you taking the time to share your experience. We're always here to help!”
"I was going to order one box, but with 30 percent off (coupon code 'hello') I decided to click the plus button in checkout and get more boxes. Suddenly the 30 percent was removed because I was assumed to be a repeat customer even though I had not yet purchased anything.
So, I'm just buying one box. Not a great way to introduce a potential life-long customer to your site."
“I understand your frustration with the coupon code not applying correctly during checkout. It's disappointing to miss out on a discount, especially when you were excited to try our products. Your experience doesn't reflect the level of service we aim to provide, and I appreciate you bringing this to our attention. We’ll look into the issue with the coupon code and ensure that future customers have a smoother experience. If you need assistance with your current order or if you'd like to discuss this further, please let us know. Thank you for your feedback.”
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“We're thrilled to hear your amazing feedback! We're so glad you enjoyed our virtual try-on feature; it really does make the eyewear shopping experience so much more fun and convenient. With so many styles to choose from and great prices, it's fantastic to know you're happy with your selection. Thank you for choosing us and sharing your experience!”