"Cool Stuff Inc. has done a great job of fulfilling my gaming needs. They are fast and accurate on all the orders I've placed. They also reward repeat customers by offering discounts based on the amount you've purchased. Being an avid gamer, this is just one of the many reasons that CSI is my first and only place I shop for games.

In my previous order, they accidently sent the wrong edition of the game I ordered. I called them and they resolved the issue and immediately shipped out the right version the same day. They also offered to either have the mistake to be picked up by UPS or to purchase it at 50% off. I chose to buy the game.

I'm very pleased with CSI and will be a loyal customer for years to come. Keep up the great work! A+"

"I have been a customer of CoolStuffInc for over 3 years now, and I have never been disappointed. The few times things have been lost in the mail, they have done everything they could to get it right. Excellent communication, an easy to navigate website, and a great return customer incentive plan make this my primary source for any gaming product online. "

"Great site. Good prices. Fast delivery, even for overseas orders."

"I was attempting to purchase almost $500 worth of merchandise on 5/13/2008. Unfortunately, due to a mix-up with my business partner's billing and shipping addresses, I received the following email the same day:



Thank you for your order.



The billing address on the order did not match the information returned from the credit card company. It is company policy that we obtain the correct billing address from the credit card holder before we ship an order.



You can respond to this email or call our toll free number 1-***-***-****, between 9am-6pm Mon-Fri, to correct the billing address.



Thank you,



Wade Parkhurst

****@****

CoolStuffInc.com



I called customer support on 5/14/2008 to get to the bottom of the issue and the the representative informed me that the order could not be processed if the billing address does not match the shipping address, and that the order would be canceled. Shortly afterwards, I received an email informing me that the order was canceled. This is where my problems began. Much to my surprise, the credit card was charged anyway, and $120 worth of overdraft fees were incurred due to the unexpected transaction. On top of all this, the merchandise wasn't even shipped.

Multiple calls to customer support resulted in no resolution. I spoke with Mr. Parkhurst this afternoon. Wade made no attempt to compensate for the mix-up and was unable to offer even a satisfactory apology. Instead, he refused to acknowledge the possibility that customer service had given me incorrect information. His contention is that, since the representative did not notate my account, it is impossible that the conversation took place. He was very combative, and continued to argue and claim that the blame rests solely on our (the customers) shoulders."

"I had an excellent experience with this retailer.

The prices were competitive, my order shipped the next day, and was packaged very well.

I would gladly choose this retailer again over its competitors."

"Plenty of info on the site, prices are better than local stores, great selection. Items arrived within five days of ordering with UPS Ground. Shipping seemed a little high, but overall, I still got a good deal. "

"GREAT communication, decent info on site, better than average prices for what i was looking for, shipping prices seem to be more based on quantity than weight (a board game or card holders should be lighter than a box (case) of cards), and should affect USPS shipping options, but that's asking a bit more of than the average small-seeming e-tailer should handle, though...

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edit: did a second purchase (before the first one arrived, since it was a pre-order), time to ship was amazing. the packaging was sufficient for the first set of items i bought (booster pack of cards) but i ordered a board game that came very slightly bent (price was insanely good, though (settlers of catan))"