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Product & services pricing
0.00/5
Chance of future purchase:
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Shipping & packaging:
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Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
3/5

2008-03-24

"Online inventory listings of "in stock" may not be accurate. Customer service was helpful but slightly slow."

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Overall customer service
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5/5

2007-04-06

"Called Copystars after a quick internet search for a particular Duplicator Tower that I needed yesterday. They were able to build the specific unit I requested, test it, and had it ready for pickup all within a few hours. They normally don't do pickup, but they make exceptions. Website is great with plenty of detail and customer service over the phone was very helpful. All that for a really great price. Thanks so much!"

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Verified
3/5

2006-08-23

"Too much bureaucracy. One day after sending via fax a copy of my credit card and driving license
for "security purposes", I have no position back.
Shipping & handling via USPS Express Mail to my country are too expensive according my experience with other resellers.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
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Delivering products on-time
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Overall technical support
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Being trustworthy
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Resolving problems
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Making decisions on their own
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Being easy to reach
Being knowledgeable
Overall customer service
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Customer service being easy to reach
Customer service making decisions on their own
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
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Web site being easy to use
Speed of web site