- STORE REVIEWS
- PRODUCT REVIEWS
2008-06-25
1/5
"I placed an order for a XPS M1530 laptop on 6/11/08 and was originally given an estimated ship date of 6/24/08. As I had ordered from Dell in the past and had always received the items before the estimated date I didn't worry to much about having a ship date two weeks away. On 6/24/08, I received an email informing me that the ship date had moved to 7/1/08. I called customer service to see if there was any additional information I could get to determine if the new ship date was realistic. Unfortunately, the customer service rep was pretty much useless. The only information he could give me was that the delay was due to "high demand" and he didn't leave me with much confidence that the new ship date would be met."
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2008-03-24
1/5
"Online inventory listings do not reflect when items are out of stock. After placing an order online, I waited for a couple of days and hadn't received any confirmation from the store. I later checked the order status and found the order had been canceled (I assume because the item was out of stock). I emailed customer service to verify the order status and never received a response."
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2008-03-24
3/5
"Online inventory listings of "in stock" may not be accurate. Customer service was helpful but slightly slow."
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2007-06-30
1/5
"This retailer has extremely poor customer service and engages in questionable business practices. A computer power supply that I paid for was replaced by a significantly cheaper product from the same manufacturer. Attempting to get this problem corrected through customer service has been a frustrating experience. They keep asking for additional information that I keep providing with no resolution in sight."
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Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Likelihood of customers making future purchases
Overall product shipping and delivery process
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Product Returns/Refunds/Exchanges
2006-03-28
1/5
"My experience with the store was bad in every step of the process. The item I ordered was listed as 5-7 day shipping, but it took over a month for the item to ship. When it arrived I found they had shipped the wrong product. When calling customer service to correct the problem, I found them to be almost completely useless."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
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