"I ordered an item over two weeks ago and it never shipped!!!"
"I bought a Groupon for $40 and they did not apply so I overpaid for costume. When I tried to contact customer service it was excuse after excuse that they would fix it. I called everyday for a week with no response!!! But their website says 12-24 hours, yeah right! I even had sales rep put in her notes not to charge my account unless Groupon was applied but they charged me full amount without applying the Groupon. "
" I ordered costumes with Groupon. Groupon was worth $40 I ordered 2 costumes and paid 17.97 extra. I only received 1 costume . Tried to call customer service. The lady she couldn't view both costumes on the invoice and said there was an error. I told her I am viewing the confirmation email showing 2 costumes and billed my PayPal $17.97. she told me someone would call me within 12 to 24 hours, 3 days later I have not received a call. This company is a scam I paid $67 for a costume that costs $23. Do not do business with this company. There are many outstanding companies out there you could use."
"I placed an error and tried to cancel it less than 15 minutes later, since that was the time that I was on hold. They said to me once order is placed you can't cancel order not even if you try and cancel 2 seconds later. This is ridiculous, on top of that this straight from their website return policy" If an order is returned to sender as the address is undeliverable or the customer has refused delivery, a $15.00 fee will ba assessed to the merchandise total of the returned items. The original shipping costs will not be refunded." ugghh this makes me so mad!"
"If you placed an order with them, sorry, go ahead and report it as fraud to your CC company. It's the only way to get your money back. Don't bother will calling or emailing. They have a policy of no refunds, no changes once an order is placed, no cancelations - no exceptions.
Their customer service phone is an answering service that always says "Your item is backordered. It will be in on the 18th and ship to you on the 20th." Month after month until you forget or contact your credit card company.
Legitamite businesses run a preauthorization but don't run your credit card until they ship your order. Costume Supercenter is a scam designed to drag you along until you give-up or forget.
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I placed a custom order on May 24, 2016. I received the wrong products on June 3rd. However, the in the packaging of the wrong order was the customers information. I immediately contacted her and told her I would overnight her the products so she would have them in time. Which, I did.
I then called the company and politely told them the situation. Although the customer service rep seemed grateful and assured me that my products would be to me on June 8th, this was not the case.
When June 9th came and I still had no products, I called again. I was told they had only shipped out that day and that no tracking info was available.
Now at this point I was upset and asked that I receive a full refund since the products that are custom (and no use to your company) won't be to me on time for out party on June 12. I was told they could not do that and that I had to leave a message with a supervisor who would call me back in 48 hours. It took six days for someone to finally call me back. And this was the proposed solution....
I continue to wait for the products that I do not have (no tracking available still), once/if I get them go to the post office, lay out more money to return them to you and then I would get a refund.
This is crazy. I paid for something I don't have and can't use. I paid to overnight products to another customer so they wouldn't miss out on their party and now they want me to pay more to ship it back and I still don't have the products!
No one is willing to help someone who went out of their way to help your company.
Please help me.
All I want is a refund.
I sincerely hope you can help.
Sue Fessel
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"horrible experience. I understand its a busy time of year but people get your inventory together. I had a groupon for $40 off, bought two instock items and got an email the next day that one was backordered. I email/chat with them to exchange the item for something similar in stock. they switched the item but told me I had to pay full price for this and the groupon wasn't valid after I changed my mind on an item. I didn't change mind, they didn't have 1! so I exchanged it anyways and waited for my order to update. checked in 2 days later and the exchanged item was out of stock! wtf! so now I email/chat with them again and they said my order already shipped and there wasn't anything they could do. I could pay full price for the item and pay to have it shipped when it comes in stock again. so In total I lost most of the $40 groupon and got a pair of cheap leggings, boo. buy your items in a store! "
"We picked the Girls Enchanted Princess Costume and were thrilled with the high quality and parallel look it has to Snow White. Included is the very beautiful dress as well as a headband that sports the famous red bow. The dress itself is lovely in shades of blue, red, and gold. It has layers that add to the fullness and allows the dress to flow when our daughter is running around. Very nice quality. Very quick shipping! Definitely would recommend!"
"I love the huge selection I can find at Costume Supercenter. Plus the prices are really affordable. I can get all my kids Halloween costumes delivered to my house at a great price. I would highly recommend them if you are looking for a great costume!
My daughter receive a Cinderella Wedding costume. It's a very elegant and beautiful costume. The original blue ball gown dress is very beautiful, but the wedding dress is so nice. The fabric is very comfortable and the flowers are very beautiful. It looks just like the real dress!"
"Whether you're gearing up for Halloween or looking to add to your child s dress up collection, the new costumes for 2015 are starting to roll in! Be the first to get your hands on the new costumes latest designs for 2015. Does your little girl adore Elsa?. Costume Supercenter carries the Toddler Classic Elsa Costume from the movie Frozen and I was selected to be able to get it for my daughter for a review, of course cute little Quentin had to be part of the fun.
The Toddler Classic Elsa Costume is an officially licensed costume that is authentic looking which currently comes in a size 2T and 3-4T and it includes the dress with the character cameo. There are some others accessories you can purchase for an additional cost that are sold separately. There are two shoe designs to choose from and one pair is a clear glass princess slipper set or the Frozen Elsa shoes. Some other accessories to go along with this specific costume are Frozen Elsa gloves, the Frozen wand, the Frozen wig, and Elsa's tiara.
I only selected the Toddler Classic Elsa costume to review for my daughter which has beautiful sparkly snowflakes although the glitter does get all over but is not an issue as it's nothing a vacuum won't clean up.
The sparkly snowflakes are on the sheer lace mesh fabric on the neckline and sleeves and sparkly snowflakes on the cape that is sewn on the dress as well. The front of the bodice of course has the shiny layer with the sheer material and the back of the bodice is not shiny but it is very soft fabric. There are two closures in the back with velcro together to fasten it so that it will fit snug.
The first time my daughter wore this costume she said it was a little itchy where the glitter designs are on the sleeves but that is because she's not used to wearing this type of mesh fabric, and of course she got passed that really quick. I'm guessing it wasn't thirty seconds and that issue was over, then she wouldn't take it off the entire day.
The costume fit very well taking into consideration that I did intentionally get this in one size bigger than she normally wears. I did this for two reasons, the first reason is that she will be able to enjoy it much longer than if I chose her true size and also since she will be wearing this for Halloween and not knowing what temperatures will be like at that time as we live in North Florida and we just never know if it will be warm, cool or cold she can always wear clothes underneath this costume and still have enough room to move around without it being too tight.
The material is made of 100% polyester and you do not want to wash it, or tumble dry it. To clean it you'll want to spot clean it with a damp cloth and use a cool iron on it if needed and you don't want to have it dry cleaned either.
I think this is a inexpensive but high quality made Disney dress up/Halloween costume and it's perfect for the little girls that are Big Elsa fans. Not only will this costume bring out the adventure that the land of Frozen brings to life through your child but you will love the smile it brings to her face as she wears it. A small investment for a child's adventure is priceless snag this great costume today. Be sure to like CSC on Facebook.
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"I was sooooooooo pleased with the fashion flapper dress I ordered! It was perfect for the Roaring Twenties event I attended. I also purchased accessories to wear with it.
I received a lot of compliments, and had a grrrrrrrrreat time! I will definitely order from Costume Supercenter again!"
"Absolutely loved my Red Riding Hood costume. Used it for a photoshoot and it fit very nicely on me, which meant a lot considering that my figure is a bit irregular. It also looked exactly as it did in the picture on the site, which I think is important when you eventually get your product.
I definitely recommend them! And customer service is very friendly!"
"Awesome site. I've purchased 4 costumes from them and the quality exceeded my expectations. Shipping was super fast!
When I called customer service, they were very pleasant and helpful.
I'm looking forward to dressing as Mrs Claus with Santa and our elf.
I also bought a Big Foot outfit. Really scary and we'll made."
"Costume Supercenter is my go-to place for costumes. As an avid costumer myself, I am extremely picky about the quality and detail of "store-bought" costumes I buy. All of the costumes and accessories I have ordered from Costume Supercenter have been extremely detailed, well-made, and delivered quickly. I have ordered numerous costumes, accessories, wigs, hosiery, and makeup. If I have any issues, Matt always assists me. He is extremely personable and takes care of my issue as a priority. He will even follow-up to make sure everything was taken care of. I will never go to any other costume shop online other than Costume Supercenter. I can't wait for my next Costume! "
"Totally horrible experience!!! Watch what you order! I ordered a wig for my 3 year old before Halloween. It was an adult size wig. I actually worried about it being too big. Wrong! This "adult" size wig wouldn't even fit my 3 year old!! On top of that when I returned the wig they still charged the $7.99 return shipping out of my refund. So it ended up I paid $30.90 for nothing. Customer service refuses to help. This is definitely a company that doesn't care about customer satisfaction and that is more concerned with making "free" money of of their false advertisements!!"