"I ordered a part in which they said would be ready in 1-4 days for pickup, I never got an email so I went in asked they didn’t have my part but they would email me when it was ready. A week later still no email so I talked to one of their online support team members who got my information said they would send it to the parts department and have them get in touch with me on my part and how long it’ll be, it’s now been a few days and I’ve yet to get an email or call. "
"Straight forward approach, no gimmicks or add ons."
"Seller help me in getting a high demand Car in no time!"
"I have bought a few vehicles here and if you get the right salesperson, then it will be a great experience! Sunny Varghese was the best salesman we've had. Thank you!!"
"Like always it was a great service from start to finish."
"David Snead was excellent to work with and made the decision easy!"
"They were not about my needs, very unprofessional way to answer my questions I felt like I was talking to a teenager with bad manners "
"The high profesional service I expect."
"Once you're in the cue, the first person you meet at the desk is the assistant service manager and he (in this case) creates the first impression of what you are to expect from his dealership. He was awesome. He went over my vehicle requirements of service and went from there. He texted me several times to let me know the status and where they were on the service protocols. He later came back as said that I needed a few additional service items and if I was ok to approve the workorder. Which I did. I just relocated from Virginia to this area of Florida, and I checked all the various Toyota locations and from what read this was one of the best. I wasn't disappointed plus since I was a retired military person I was given an additional discount on my bill. Great job. Highly recommend this dealership. Kudos to your Assistant Service Manager Mr. Vincent Lopez. "
"I recently purchased a 2024 Tundra TRD Pro but was very disappointed as a long-term customer because of the finance department. During my contract signing, the finance representative included a non-refundable interior and exterior warranty (CalTex Resistall) without my knowledge in the amount $1024. The second incident was that I was quoted a price for a 10-year-100 K warranty but learned that the warranty is only good for 8-years or 60K miles for the quoted price that I was charged. The finance representative conveniently forgot to include the backup paperwork for both warranties in my final sales packet, until I questioned him about the warranties that had been included in my contract without any documentation to support them. I have purchased about 4 automobiles from Courtesy Toyota of Brandon over the years but now they have lost a long-term customer for future purchases. "
"Roger took care of us and was helpful"
"All online orders are delayed two days as a penalty for not paying two to three times MSRP at the counter. Thankful that they do offer online ordering as it's a pain having to haggle at the counter to not get an insane markup and the nonsense answers provided upon questioning."
"I ordered online for a fair price (rare these days) and picked up order in person without issue. Parts counter people were nice & professional. That's about all we can ask. I am satisfied with the service."
"Easy transation, prompt service. "
"My first sales experience with Mr David Snead at Brandon Toyota was the best(wife Toyota Camry)so I was thinking of getting anew vehicle, mt experience was so good that I decided to trade in my truck(ram 1500)and that experience was all so top of the line I'd it wad possible I would tell everyone that needs a car go see Mr David Snead at Brandon Toyota for the best hands down service I have ever experienced and that says alot (I usually don't trust people) so if you can go to brandon Toyota ask for Mr David Snead and cross your fingers he is there so you can have the absolute best experience you can buying a vehicle. "