"They were not about my needs, very unprofessional way to answer my questions I felt like I was talking to a teenager with bad manners "

"The high profesional service I expect."

"Once you're in the cue, the first person you meet at the desk is the assistant service manager and he (in this case) creates the first impression of what you are to expect from his dealership. He was awesome. He went over my vehicle requirements of service and went from there. He texted me several times to let me know the status and where they were on the service protocols. He later came back as said that I needed a few additional service items and if I was ok to approve the workorder. Which I did. I just relocated from Virginia to this area of Florida, and I checked all the various Toyota locations and from what read this was one of the best. I wasn't disappointed plus since I was a retired military person I was given an additional discount on my bill. Great job. Highly recommend this dealership. Kudos to your Assistant Service Manager Mr. Vincent Lopez. "

"I recently purchased a 2024 Tundra TRD Pro but was very disappointed as a long-term customer because of the finance department. During my contract signing, the finance representative included a non-refundable interior and exterior warranty (CalTex Resistall) without my knowledge in the amount $1024. The second incident was that I was quoted a price for a 10-year-100 K warranty but learned that the warranty is only good for 8-years or 60K miles for the quoted price that I was charged. The finance representative conveniently forgot to include the backup paperwork for both warranties in my final sales packet, until I questioned him about the warranties that had been included in my contract without any documentation to support them. I have purchased about 4 automobiles from Courtesy Toyota of Brandon over the years but now they have lost a long-term customer for future purchases. "

"Roger took care of us and was helpful"

"All online orders are delayed two days as a penalty for not paying two to three times MSRP at the counter. Thankful that they do offer online ordering as it's a pain having to haggle at the counter to not get an insane markup and the nonsense answers provided upon questioning."

"I ordered online for a fair price (rare these days) and picked up order in person without issue. Parts counter people were nice & professional. That's about all we can ask. I am satisfied with the service."

"Easy transation, prompt service. "

"My first sales experience with Mr David Snead at Brandon Toyota was the best(wife Toyota Camry)so I was thinking of getting anew vehicle, mt experience was so good that I decided to trade in my truck(ram 1500)and that experience was all so top of the line I'd it wad possible I would tell everyone that needs a car go see Mr David Snead at Brandon Toyota for the best hands down service I have ever experienced and that says alot (I usually don't trust people) so if you can go to brandon Toyota ask for Mr David Snead and cross your fingers he is there so you can have the absolute best experience you can buying a vehicle. "

"Jackson was a huge help with my parts order and got the part shipped out to me same day after speaking on the phone with him. Extremely helpful!!"

"We're still ecstatic about our RAV4 thank you for making the process easy"

"Brittany Stanley (Miller) was great to work with, she answered my questions and provided what I requested, as far as information on the vehicle. She did not push for me to come to the dealership or call multiple times, did most of the communication via email/text. Which is what I prefer, so it worked out well. "

"Did online parts order. Called 3 different times and someone answer but said they don’t know anything about it and transfer me. No one answers of course. Emailed and 3 days later, no one replied back. This is the first and last time I’m ordering with this store and online. "

"I placed and order never received and customer service is horrible. Nobody knew anything or could give me any type of update after waiting almost a month for my order! All I kept hearing is "I don't know what's going on" and dead silence...after no resolution was offered, I ask for a refund. The representative (Matt) told me after I asked if I would get a confirmation of that, proceeded to state "it shouldn't take long for that little amount"
The part I need is a bolt and stud for my front tire of my car! It's not about the amount! Extremely disappointed in the service and how poorly customers are treated."

"The young man at the counter helped me get my parts that I had ordered online. The overall service was outstanding."