"Jackson was a huge help with my parts order and got the part shipped out to me same day after speaking on the phone with him. Extremely helpful!!"
"We're still ecstatic about our RAV4 thank you for making the process easy"
"Brittany Stanley (Miller) was great to work with, she answered my questions and provided what I requested, as far as information on the vehicle. She did not push for me to come to the dealership or call multiple times, did most of the communication via email/text. Which is what I prefer, so it worked out well. "
"Did online parts order. Called 3 different times and someone answer but said they don’t know anything about it and transfer me. No one answers of course. Emailed and 3 days later, no one replied back. This is the first and last time I’m ordering with this store and online. "
"I placed and order never received and customer service is horrible. Nobody knew anything or could give me any type of update after waiting almost a month for my order! All I kept hearing is "I don't know what's going on" and dead silence...after no resolution was offered, I ask for a refund. The representative (Matt) told me after I asked if I would get a confirmation of that, proceeded to state "it shouldn't take long for that little amount"
The part I need is a bolt and stud for my front tire of my car! It's not about the amount! Extremely disappointed in the service and how poorly customers are treated."
"The young man at the counter helped me get my parts that I had ordered online. The overall service was outstanding."
"Was placed on hold several times, picked up said please hold and then transferred in circles when I only had a quick question. Ended up doing everything online. "
"Online order… ready for pickup, in and out as always. Thank You!! "
"The Counter Sales team is always easy to work with and very helpful with any Tundra or 4Runner parts that I might need. They really seem to care about the customer...how refreshing. I would easily recommend them to anyone seeking the RIGHT PARTS available the day that you need them or very soon after. Tom Tampa-Valrico"
"It was satisfying to me to be able to order my battery online and pick it up at Courtesy Toyota. It went smoothly at the Parts Counter, I was grateful that they carried it to my car for me."
"Excellent customer service "
"Ordered online, delivered within days,genuine parts. Thanks !"
"Always great service from Roody and Nick. Lots of questions answered, stress-free experience. "
"i went over to get some parts for my car. It was ok i guess. Somewhat knowledgeable but i mostly was given the "you're the one that needs us" attitude but i guess is his personality or something.. i didn't mind it that much. i guess if I'm not buying a car then they're not very happy to help me lol. But its ok...its a business not a family reunion. all in all my parts arrived in a week and it was nice to have them. Something weird is that they cant honor the prices that they have in their own website which i found odd."
"easy to navigate, find needed parts"