ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

whn
5/5

2021-01-20

One of the finest holsters I've ever owned!

"I have carried a weapon, and naturally this would include the corresponding holster for over 50 years. My weapons have been 5 shot revolvers, 6 shot revolvers, & semi-automatics. For all of that time, my holsters were purchased at the local "Uniform shops", which of course carried the standard run of the mill items. For this order, I needed a holster which could accommodate a weapon which had an original 2 inch barrel, which had been swapped out for a 3 inch barrel. This weapon a 5 shot S&W revolver was, and is, completely functional but as you can guess, archaic. The search was on trying to find a holster for this firearm. Remember the story about "Hens' Teeth"? Well, that's where I was ending up. Via internet, contacted Craft Holsters, who custom made my new holster, and it is absolutely perfect! Fits the weapon like as glove, and the barrel coverage measurements were spot on! If you are looking for a company to manufacture or supply a holster for your weapon, look no further than this company. They are without a doubt premier in their field!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-01-17

3 TIME BUYER

"I am always amazed at the perfect quality of the fine leather in all 3 of my holsters. The paddle holsters fit really tight on the belt making them perfect for drawing the firearm. The holsters come very stiff, but I invested the 7 or 8 bucks for the break in solution from Craft, and followed the instructions in the Holster Club and in no time all 3 holsters have formed perfectly to each firearm. The last purchase had some “specific instructions “ which I was very worried about, but Craft hit a home run and followed them to a tee. Speaking for myself, I am a very satisfied and content customer. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

4/5

2021-01-11

GOOD CRAFTSMANSHIP

"The holster looks well made but the leather is a little to thin. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-12-27

Top Notch Product & Even Better Customer Service!!!

"Ordered a custom kydex holster for a revolver which is without a doubt a top of line product. However the holster was just a tad short on covering the entire trigger guard. **And to their (Craft Holsters) defense this revolver did just come back into production and Craft Holsters was one of very very few that even offered a kydex paddle holster for this revolver**

I emailed pictures as instructed and we traded a few emails. They gave me a few step by step instructions/tips to resolve the issue. Nothing worked to fix the issue 100%. Craft Holsters refunded my purchase and through me an incentive I thought was a typo. All in all....come out more than whole & never waited 24 hours for an email response. That's customer retention from a situation that started out less than par. Would and will do business again with Craft Holsters!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-12-28
A rep from Craft Holsters, craftholsters, has responded:

“Hey there!

Thank you so much for all the positivity you showed towards us despite the fact not everything was perfect with your order. It's much appreciated, especially to see that you guys are so satisfied with my colleagues from the customer care dpt! :)

I'm glad your problem got solved at least to your partial satisfaction and we'll be really happy to see you around in the future again!

Regards, Al from Craft Holsters”


5/5

2020-11-04

Great product, worth the wait

"The fit, form and function of this holster is incredible! Although there was a 30 day wait, it was well worth it. The holster adjusts easily and allows for quick holstering and unholstering, all while accommodating a laser sight under the barrel. For the price, this item can't be beat. Will be referring to my family and colleagues."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-11-29
A rep from Craft Holsters, craftholsters, has responded:

“Hey Bobby! Thank you so much for your kind words! I'm glad you're happy with both the holster and our customer service and thanks a lot for letting your family and colleagues know about us! Al from Craft Holsters”


3/5

2020-11-01

9mm Clip Holder Awkward

"I ordered the nylon shoulder holder with dual clip holder for my 9mm and I've had it for about a year now. My only issue is with the clip holder. I wish it was adjustable so I could remove the clips from the sideways position instead of from underneath. Otherwise it's a pretty well made holster. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-11-02
A rep from Craft Holsters, craftholsters, has responded:

“Hey there! Thanks a lot for your thoughts on the nylon rig you got from us. I'm glad that you find it useful even after a year of carrying, although I'm sorry you're having trouble unsnapping the mag pouch due to the way it's constructed. There probably isn't much that can be done about the rig you already have, but it's still a very useful suggestion and I'll make sure to pass your idea about an alternative release system to our manufacture. Anyway, if you are ever in need of a new rig or a different carry style, you can check our current offer and as returning customer, you'll be able to use your Holster Club benefits - 10% off your future orders, free monogram embossing, free Economy shipping and more. Regards, Al from Craft Holsters. ”


2/5

2020-10-19

Paddle holster does not go on easy.

"I've purchased two paddle holsters from Kraft The first one for a Smith 4 inch model 19, after I got it I thought it was pretty good so I ordered another one for for Blackhawk 44 50th anniversary. The only problem that I see with these they look okay but they do not want to go on easy the attachment from the holster to the paddle is so awkward by the time you get it over your belt which cannot be done with your pants on the bottom of the holster cants out so far it looks ridiculous. Basically they're unusable for their intended purposes so I believe I wasted money on them. I should have bought regular belt holsters and maybe they would have been okay. William Porter Tucson Arizona verified purchaser"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-10-26
A rep from Craft Holsters, craftholsters, has responded:

“Hey Bill! Thanks a lot for sharing your feedback, but I'm very sorry there is this issue with your new paddle holster. As you've probably just received it, you can opt for the 30 Day Buy-Back program we offer. We don't want you feel like your money has gone to waste, so if you just contact us at support@craftholsters.com, I'm sure my colleagues from the customer care will take care of it and either send you a replacement holster or a refund. Regards, Al from Craft Holsters ”


1/5

2020-10-15

Did Not Honor Guarantee

"I've purchased several Craft Holsters and I've been generally pleased with the product. Then they sent me a rig for Glock 37 that was so small there was no way to make the weapon fit. Craft refused to take it back. They wouldn't honor their guarantee even after I sent pictures of this full size gun with a tiny holster hanging off it. It was my fault, according to the "producer." They lost a long time customer. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2020-10-18
A rep from Craft Holsters, craftholsters, has responded:

“Hey there! I'm sorry you had this kind of experience especially after having had much more positive ones with us. Please, come back to me at feedback@craftholsters.com and I'll see into your case being dealt with properly. Our customer service always handles claims to our customers' satisfaction, so I'm sure they must have been some kind of communication problem, but I'm ready to help you out. Regards, Al from Craft Holsters.”


5/5

2020-08-21

Unexpected satisfaction.

"The people at Craft Holsters are a delight to work with. Their website is easy to navigate and the choices of holsters and accessories are numerous. I ordered the holster and double magazine holder for my Springfield Mil-Spec 1911 handgun and both items fit perfectly. The fit and finish of the holster is absolutely beautiful. The stitching is elegant and the leather color is just perfect. To be honest I would have to say the holster is a piece of art. Thank you Craft Holsters for a perfect product. Keep up the good work!!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

1/5

2020-08-13

Waiting and waiting

"They got my $ never shipped.
SAD they take advantage of there consumers.
Tiny holster

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2020-04-24

Wrong holster, drop-ship operation

"Sent the wrong holster, refused to give a full refund.

Also the holster is stamped with a "Falco" holsters logo on the backside of the holster. Why did I order from craftholsters if I could have purchased straight to Falco? Craftholster may be a drop-ship operation. beware.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-01-09

Great Product

"First time buyer of a Craft Holster for a Glock 17 Gen 5, bought their 1.5 inch gun belt as well. Both high quality products with excellent craftsmanship. Speedy shipment too. Will be back. https://www.craftholsters.com
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2019-11-21

Excellent !

"I bought a holster for my Sig P230 and it is just perfect!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

5/5

2019-11-14

Buying from this company

"I ordered a holster. They communicated with me several times on the dimensions of my gun but what got my attention the most was they were concerned over my barrel length being .250 to long or to short I knew right then I chose the right place. I received my Holster last night a day earlier than expected and it was a perfect fit to my gun and body. Being OCD not many things am I happy with in life but this I am. Thank you guys so much."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

1/5

2019-11-07

Wrong Holsters. Twice.

"Ordered a holster for my S&W Model 10 4 inch barrel. Absolutely a beautiful looking holster. Unfortunately, the revolver would not fit all the way into the holster (about 3/4-1 inch short). Contacted their customer service via email. They stated they sent the wrong holster and would get the correct one out to me in short order. About three weeks later, the new one arrived. Except it is the exact same holster size they sent the first time. SO, now I have two holsters I can't use and am out $72. I have contacted them back and asked for my money back since they sold me a incorrect holster (twice). I have not heard back from them since I sent the email three days ago. Will update if they correct the problem."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process