"This holster is a great quality. The leather is beautiful. Really a great price for this level of quality. Break in period was quick. So difficult to find a great leather holster for a Red Dot and this is perfect."
"EXCELLENT CUSTOMER SERVICE AND SUPPORT!!!.
RUGGED DURABLE ITALIAN LEATHER FINE CRAFTSMANSHIP!.
WOULD DEFINITELY ORDER AGAIN. "
"I been looking at holsters for some time now, and when I saw the cross draw holster, I ordered it and it is awesome, works great, perfect,, "
"Holster arrived in dry brittle condition with cracks obvious .Also found it wasn't
use able when sitting in truck. Asked for a return shipping label and a callback. They said timezone difference made it impossible.[They later admitted they have US Office,but refuse to call or take a call] Surprised when they flat refused,said would only replace it if we sent pictures and IF they agreed with our judgement. Flat would not refund our money even though the design geometry was clearly a big problem.I begged for someone to call us so we wouldn't lose hours of work time[money,income]on crossing emailed nonsense.Every email got us another excuse like "you don't understand leather ". Finally decided dealing with them was something I couldn't afford and we gave up. Any Foreign firm that refuses to speak with a customer even when they accidentally admit they do have offices in the US should be avoided.There are plenty of US and other firms that conduct business Honorably and deserve our money and time."
"I purchased a double magazine pouch and the magazines...sorry...literally fit like a glove! I wanted a magazine pouch with straps over the top, although this time, I could have done without the straps. Just imagine having to go for another magazine and it isn't there. I suppose, in time with a lot of wear and use, like on a range, the pouch might eventually lose it snugness. I love the way the leather wears and smells. Craft makes a wonderful product. Thank you! "
"I love my new holster, came fast and would definitely get another one, if they had 10 stars it would be a ten all day"
"Received custom canvas holster 3 weeks sooner than expected. A perfect fit and quality holster. Customer service question I had answered in 24 hours. Very happy with this company and would order again knowing shipping is extended due to European manufacture and shipping that took 3 1/2 weeks delivery.
"
"I ordered an inside the waistband holster for colt king cobra with 2 in barrel and a belt that was supposed to work with it well it took about 5 wks and when the holster came one look and I knew it wouldn't work the loops for the belt were very small the belt with it wouldn't even work the belt would have to be a half inch wide totally **** up well I contacted craft and told them I wanted to return the holster they sent me an email saying the wanted pictures of the holster and my gun I said NO I don't like the holster what good are pictures. When I return it you can look at it with your own eyes and see it's not made correctly I asked for a return label they said no we don't do that and they wanted a 25 percent restocking fee I said you know what screw you then the holster is cheaply made thin leather and was made wrong DO NOT BUY THEY DONT STAND BEHIND THEIR PRODUCT customer service very rude DO NOT BUY. Buy galco holsters they are great DO NOT BUY CRAFT
"
"Douglas T
This is a very well made and nice looking holster. I’ve had it three or four weeks and I’ve worn it quite a bit. In fact I just got home and took it off. It’s comfortable and well concealed under an untucked T shirt. It fit my revolver with out any break in. It’s snug and secure yet easy enough to draw and reholster. There was more break in for the belt loops than for the holster. Two of my shooting buddies saw it and decided to order one for their snub nose revolvers."
"Absolute perfect fit and quality. Will return for my holster needs."
"Holster fit my pistol well enough but the hardware was cheap plastic. I will have to retool it with marine brass or stainless-steel buckles and D rings for durability. Also, it took them only 5 days to ship, (good) but more than 2 months to make (bad). Customer service was polite and responsive. In all, they need to re-engineer the quality of the end product."
“Hey sir!
Thanks a lot for your feedback. I'm very sorry to see you're not happy with the quality of some parts of your new holster,
Please, sir, in case you decide to return the holster and are still within the 30 day try out period, do contact my colleagues again.
We also promise to improve the quality of the holster in question in the future.
Regards, Al from Craft Holsters”
"Ordered a 500mag 4in 2 position holster. It came on the correct date. Holster is very well made and evenly dyed black. It was tight out of the box. I couldn't snap the thumb strap. The first day I wore it unsnapped. That allowed it to settle in. The next day I was able to snap it. I've got over 100hrs wearing time on this so far. It fits me and the 500 perfect. Rides a tad higher so a long shirt covers it well. I highly recommend it."
"Ordered and received a perfect beautiful shoulder holster, in less time than was quoted."
"ust got my holster and it fits my weapon perfectly. Because the fit is so good won't really need to break it in much. The leather quality is very good, It was worth the wait and shipping time to get it to the US."
"I first acquired a leather hostler for my 45. That lead to a new sturdy belt, another custom holster, a mag pouch, and one more belt, in black.
Craft Holsters, leather is a much better quality than I expected, and you will not be disappointed with your own selection. All I can say is, give them a try, Great product!
"
A rep from Craft Holsters, craftholsters, has responded:
“Hey sir!
I'm very sorry that you weren't satisfied with the way the problem was handled and I also apologize for replying only now.
I've been waiting for my colleagues to take care of the issue. They've told me that you were given a full refund even though you'd been quite nasty with them and didn't feel like cooperating much.
Let me just set a couple of things straight. We DO stand behind the quality of our products, but we also have some returns and warranty policies, which you should familiarize yourself with prior to making your purchase. As you don't really care about us anymore, I strongly suggest you to learn about the terms of returns and warranty policies of any other company you might buy from in the future.
Regards, Al from Craft Holsters”