"Due to circumstances well beyond the control of Cymax, our order/delivery kept being delayed. Customer Service kept us informed of updates and all the representatives we spoke with were incredibly friendly and helpful. I love my bookshelves, they are beautiful and sturdy. So happy! Cymax is a great company to do business with and most eager to please their customers. I am extremely happy with my experience; I would rate them “Outstanding”!"

"Very timely delivery. Easy assembly. Solidly built, very heavy duty. Stunning looks. Very stylish"

"This was my first time with Cymax and although it took longer than expected they were very good bout informing me of the changes. I understood that things are delayed due to the pandemic and it was not their fault but they kept me up to date with changes. My product looks as shown and is holding up well."

"I have used it about 7 hours and it really cut well. I recommend it to anyone looking for a good chain saw at a bargain price. The shipping was fast. My complete experience was outstanding."

"Received my bed with some damage. Called and they shipped a new piece out immediately. Then needed different cams, which they also shipped out immediately. They were friendly and responsive. They emailed me with shipping progress. Great company to work with."

"I purchased a debris cart. I had to put it together when it came but it was fairly easy. It is exactly what I needed instead of hauling around a garbage can and having to somehow get the full bag out. This is easy to use and makes cleaning up my many gardens so much easier."

"Bench was great quality and very pretty, good price, shipping was a little slow "

"I'm so happy I dealt directly with Cymax, excellent quality items made in USA. Fast shipping, no issues, no complaints, I'm just so happy I dealt with Cymax. Will buy from again."

"Great communication
Great & fair fee
Helped problem solve & locate difficult items to secure.
Very pleased! "

"My order of a patio table and four chairs became a frustrating debacle. The table arrived broken. We didn't bother to open the boxes containing the chairs. I sent an email to "customer support" complete with pictures of the table asking for return information. Multiple times, I got the exact-same standard reply email asking me to send them the same information I had already sent. There is no way in hell anyone will find a Cymax customer service phone number. I wrote them this:

Why won’t Cymax respond to my multiple emails regarding my order, which arrived damaged?

My first email to Cymax regarding the damage was sent by me on June 30.

I have sent photos and a description of the problem and still I get no reply.

Please answer me.
*********
And I got this back MULTIPLE times:
Hello,

We hope this email finds you well.

Regarding your order, may we please ask for you to provide us with more information so we could assist you further?

If there are any issues with your order, kindly send us with photos so we could forward it to the appropriate party.

Thank you and we look forward to your reply.

Kind Regards,

Cymax Customer Support
*********
This went on for a MONTH. I wrote Cymax at least five times. I finally took the matter up with my purchasing credit card, and that got the ball rolling. Cymax told me to give the furniture to a charity. I did.

I would not purchase from this outfit again."

"When I ordered a desk from Cymax it was supposed to arrive in about 2 weeks. In reality it took over 6 weeks to get all the shipments. The first two came in a timely manner but the the third was obviously back-ordered, a fact Cymax never did admit. If they had just told me the problem and the time frame I would have been much happier. Customer service did get back to me when I enquired about the status and for that I give them 2 stars instead of 1. "

"I’ve been looking for vinyl wicker chairs for a while now, and was so happy when I saw yours for a great price with no shipping charge. They are beautiful, and look so nice on my front porch. I will pass on your name to my family and friends for sure. Thank you."

"I loved the fabric, I loved the color! It was more than I expected! Delivery was on time and everything arrived in great condition!"

"hard to find what I wanted until i found your site!"

"The birdbath we ordered arrived in good condition but, when the top was attached, it did not align with the base as shown in the website's ad thus destroying the style and symmetry that we expected. Will Cymax pay for the return and provide us with one that is correctly manufactured? I await an answer.
Dr. Gutsch "