"The entire experience with Cymax was very enjoyable. The piece of furniture purchased was as advertised and we are extremely satisfied. "
"The website was easy to use, the shipping was fairly quick, under a week. But the product, which was the largest DVD/blue ray/cd holder they carry, is a bit flimsy. We secured the safety to the wall but it's not tight and the shelf wobbles so if it gets a good bump into, I feel like a big number the dvd's will fall out. But other than the quality of the holder, it fits most of our DVD/blue rays which is impressive."
"The selection on the website for the item we were interested in purchasing was excellent. The website was "user friendly." We were amazed at how quickly we received our order and are very pleased with our purchase. In fact, we hope to make another purchase in the near future."
"I ordered a 9 X 12 area rug that was green and bright gold on the website. The rug that arrived was a 5 X 7 area rug that was green and gray. Cymax had the manufacturer arrange to have the rug picked up and offered to replace it with the correct rug. Unfortunately when the new rug came it was 5 X 7 and green/gray. I contacted Cymax and asked them to have the rug picked up and issue a refund since I was obviously not going to get the item I ordered. They informed me that they would not issue the credit back to my card until the rug was picked up. I did not think my money should be held hostage for their mistake but whatever! They told me the manufacturer would have the rug picked up Thursday. Thursday came and went with my son sitting home waiting for the pickup. Another week went by. I contacted Cymax and asked for my refund but they REFUSED. Then went on to explain that they have no control over the manufacturers they have items shipped from. They literally held my money hostage until the manufacturer finally decided to come out and get the rug. Poor, poor business practice. I cannot imagine how they got such a high rating on this site."
"Very easy to find what I was looking for. Website has great filters to locate something specific and also great galley views if you're just browsing. Color on delivered product was a tiny bit off but still within acceptable range. Great selection and awesome prices. I'll be back. "
"This unit was simple to assemble, however the feet arrived a day late and prevented completion. The Black marble top is not the best as it shows signs of imperfection in the finish.
Overall, it is a value for the price."
"Received my bookcases within three day of ordering. only missing one small piece of hardware. which they immediately sent. Price was exceptional. Will use CYMAX again without hesitation
"
"I received the crib and dresser today and my crib was all bashed up, but the dresser was ok. I will be contacting Cymax to replace the crib."
"I have always been happy with the items that I have received from Cymax. I will promote your company and satisfaction with your service always. I have not received my new chair as of yet. Thank you"
"I had shopped around for the item - a linen cabinet - and found Cymax to have the best price. The ordering process was easy, and the product arrived in very good time. Overall, was very pleased with the transaction and the product. It is a Sauder product, available from other vendors, but I would recommend Cymax!"
"Very good quality and easy to put together! Also, it arrived in 2 days!"
"Not impressed so far. When I placed the order it said it would ship in 1-2 days. Order was updated today (4 days after order) to say expected to ship no later than August 13th. Called the 800 number to get a better status and they are closed today??
UPDATE: This order was actually shipped when I wrote this review but not quite updated on the site yet. Spoke with Travis from Cymax who explained the whole process. All is great. Product came in great shape. Would order again from this company! "
“Hello,
Thank you for your review though we are sorry to hear you are not satisfied with your order.
One of our mediation agents will contact you by phone or via email shortly to address any issues you may have.
Kind Regards,
Cymax Customer Support”
"I got a partial shipment but heard nothing yet about the rest"
"Seller resolved all my issues, thanks"
"All of the items I ordered arrived on time and in great condition. I purchased two desks, a filing cabinet and a book shelf - all are everything I imagined they would be. The quality is great for the price. "
A rep from Cymax Business, CymaxTK, has responded:
“Hello,
Thank you for your review though we are sorry to hear you are not satisfied with your order.
One of our mediation agents will contact you by phone or via email shortly to address any issues you may have.
Kind Regards,
Cymax Customer Support”