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Verified
5/5

2015-01-22

"We are pleased with our shoe storage bench and coat rack. It is just what we were looking for!"

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Verified
5/5

2015-01-21

"This was my first purchase from Cymax Stores and I guarantee that I will be using it again. The website was easy to navigate, they had a great selection and the delivery was free. What more could you ask for!"

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Verified
5/5

2015-01-21

"I enjoyed looking through the well organized online website. The products were well designed and fit the style of our new home. It was easy to order and our items arrived when promised. They were very well packed and there were no bumps or dings on the furniture. The directions were easy and the items were simple to assemble. I am very pleased with all aspects of my purchase with Cymax and will certainly shop there again."

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Verified
5/5

2015-01-21

"Great Store, fast shipping includes tracking information. The chair purchased for my son is awesome, we love the flip up arm rests & wheels around like a dream. The mesh is giving and everything is adjustable ~ Highly Recommend!"

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Verified
5/5

2015-01-20

"Perfect just what I wanted. Looks just like it looks online. Well worth the money."

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Verified
5/5

2015-01-20

"I liked the product the order process was good, the delivery was prompt, and the items were packaged safely so there was no damage."

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Verified
4/5

2015-01-20

"Thanks for my product. It matched what was advertised."

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Verified
5/5

2015-01-20

"My purchase was an enjoyable and painless experience. I found what I wanted on the website and made the purchase with no problems. I received an email with status updates on processing and shipping. Two days later I received my item in perfect shape. It could not have been easier or more problem-free. I always check the Cymax website first when I need something and usually there is no need to check anywhere else."

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Verified
2/5

2015-01-20

"Worst experience ever!! I ordered a recliner in late November, it never showed up in my online profile so I am unable to do anything to change my status (like cancel it!), when I call I am put on at least a 15 minute waiting list and typically never can access an actual human to figure this out. I placed this order Nov 30 and, as of Jan 20, we have not received it, it's been almost 9 weeks!! Also, I have had to call a number of times to try to figure out what's happening and am given a serious run around, no one can give me an actual delivery date. I suggest you run far away from this company, very unprofessional with a couple of rude people answering the phone. How busy are they that they cannot answer the phone until at least 15 minutes have passed? There's no excuse for this treatment.

Update: Jan 30, 2015: The chair finally arrived. Travis at Cymax had to get involved to make it happen and I was charged an extra $50 (matched by Cymax) for delivery inside the door. Overall, I'm still dissatisfied with this company, but I'm grateful that my complaint on ResellerRatings got me some special attention. It still took 10 weeks. To be fair, I'm not sure it's all Cymax that's at fault. The delivery company they used had the chair for quite a while before agreeing to deliver it (for the extra charge). Read the delivery fine print, I thought the free shipping included getting the chair inside the house (bronze delivery), but it doesn't. Overall, except for the intervention of Travis, a bad experience.
"

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Rep reply posted 2015-01-25
A rep from Cymax Business, CymaxTK, has responded:

“Hello,

Thank you for your review though we are sorry to hear you are not satisfied with your order.

One of our mediation agents will contact you by phone or via email shortly to address any issues you may have.

Kind Regards,

Cymax Customer Support”


Verified
5/5

2015-01-20

"Thank you we love the products we ordered! And the deliveries are right on time! Great quality products and very affordable prices. We are very satisfied with cymax!"

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Verified
5/5

2015-01-20

"The file cabinet is pretty nice and was fairly easy to put together. My only disappointment is the color is not a light oak as advertised, but pretty dark. It'll work though."

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Verified
5/5

2015-01-20

"I ordered a youth bed for my grandaughter. I was greatly surprised at the ease of which it took to order and also the speed in which I received it. I will most definately be a return customer. "

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Verified
5/5

2015-01-20

"It is a very nice desk and came fast. I like the color and quality. My boyfriend and I had a good time when we were installing it. It was FUN!"

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Verified
5/5

2015-01-20

"Great product fast shipping excellent transaction "

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Verified
4/5

2015-01-20

"I received my product quickly was able to assemble easily. some of the base needed to be glued as it was not substantial enough. one of the parts was broken but was able to repair; for the price a reasonable product. I would order again in the future."

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