"You cannot return items even though they don’t fit or work properly. This is a terrible company."
"I ordered 2 pillows. They were supposed to ship within 3 days. 3 days later they sent an email saying on hold due to shipping address verification. Called them they said it was ready to ship. Nothing! Called and emailed again said they were shipping next day. Emailed and called again said they were out of stock. Not apologizing at all. Very rude customer service. Done with this so called company!! "
"I ordered this very reasonably priced wheelchair and received in less than 2 weeks!! I was really worried after reading all the bad reviews! Needless to say I am presently surprised at the good quality, fast shipping and great price!!! "
"Ordered 2 cases of product, 27 units to a case. They sent me one case of 23, and it was damaged. Emailed them countless times with no response. Called them and they said that they would send the other case. Finally received other case and they still owe me 4 units. Not worth it. Dishonest resellers who should not be allowed to rip people off like this. Stay far away from this place!! "
"Placed an order and paid outlandish price for overnight shipping, almost a month later and still no item. Called numerous times got the run-around, will have manager call you right back yada yada. Never order from again. "
"What an amazing experience I had with DME Supply Group! I collect all things sun, moon, and star and found a "celestial" themed cane that other sites had for anywhere from $30 - $80. DME had it for $17.76 shipped! I jumped right on it but was accidentally charged $22 shipping. I knew there had to be a mistake so I contacted them and got a response first thing the next morning.
The super friendly and professional CSR eMailed that the shipping weight was wrong in the system and they had already issued me a refund. I had paid through PayPal and my cane was delivered before I even got the refund! They were THAT quick!
I ADORE my cool new cane and could not be more impressed with DME Supply Group!"
"DME Supply Group is unethical. They canceled my $100 order, so I ordered my items from another company. DME Supply Group then sent the items despite the cancellation and then refused to provide a full refund even though it was completely their fault. I only got back $75, so they took $25 from me in exchange for my time and a headache. Do not trust them. They take advantage of patients, which is despicable."
"Wow - such a fantastic, easy experience! A Google search led me to DME Supply Group when looking for medical supplies for my dog. Their price was the lowest on the web, and equivalent to what a far-away vet hospital had been charging me (not including the cost of gas and time). I blindly placed the order, unsure of what to expect. Free shipping, and the box was delivered the very next morning! You've got my future business unquestionably!"
"I have had my first and only experience with DME Supply Group! I have been shopping diligently for low cost, yet good quality equipment for my patients, in need. Unfortunately, as we are all aware, much of the equipment needed for quality of life is an out of pocket expense. That being said, patients should not be expected to pay premium price for low quality equipment. I received 2 items of less than satisfactory quality from a manufacturer, Fabrication Enterprises, Inc. I immediately called DME Supply where I was told they will have to contact the manufacturer for return instructions. Further, I would be responsible for the return shipping as well as a restock fee. When I inquired into the amount of the added cost, I was advised that DME Supply would have to contact the "manufacturer” I requested the contact number for the "manufacturer" and was told that the DME supervisor "says we cannot give that out". "We will contact them and send you an email." No specific time frame provided. I was told from DME Supply, that the name of the "manufacturer" is "Fab.". As it turns out, the actual name and phone number of the manufacturer, Fabrication Enterprises, Inc w/ the contact number ***-***-****, was on the shipment label. I contacted Fabrications Incorporated directly and was told by "customer service" that they could not provide any return
or restock information as the order was filled by DME. I would have to go through them. I had place a fairly large order w/ DME and was returning a total of two items which would turn out to likely cost me as much as the order. I am grateful that my patient or a family member was not left to resolve this. Incidentally at no time during the order was I aware of return costs including restock fees of 15-25%(only discovered when I called DME to initiate the return). Clearly I have no further intentions of further business with either company, nor would I recommend such to anyone else, either personally or professionally.
"
"DME Supply Group quickly delivered my order. I sent a package to an individual who resides in a nursing home, and because the person is elderly, she sometimes gets confused. She stated, incorrectly, that the item had not been delivered. I contacted DME Supply Group to find out if the item had been delivered. DME Supply Group responded quickly to my request, and I was notified when the package was delivered, and who signed for it. Thank you for your service. I will order from you again."
"Very good overall. Shipping and handling is perhaps a bit high."
"I had a quick and prompt response to my order. I also had my order delivered in a very short time. I am very satisfied with DME."
"Good product. Delivered very quickly. Within days of order, less than a week."
"The process was quick and easy. Prior to ordering I had questions regarding the product and was immediately referred to the supplier who was able to answer my questions. Most amazingly was how quick I received my product. Thank you for being so efficient and courteous.
Tomasa Hernandez, CO"
"My experience was quite easy and uneventful. My products were delivered in a timely manner. I will use them again in the future."