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Verified
5/5

2006-08-25

"I ordered some easy knives from DZ and got them in less than five days. The ordering process was simple and I had no problems.

The shipping is cheap and they have some great deals.

Don't be afraid to buy from them.
"

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Verified
1/5

2006-07-12

"DO NOT BUY FROM DAILYZORT In short, they did a bait-and-switch, possibly accidentally, and did give me a refund only after I DEMANDED it, but then did nothing to notify other customers. (This particular product "sold-out" the same night it was offered, so there must have been many other buyers). On the contrary, they deleted my postings in their forums that pointed out their bait-and-switch.

If that's not bad enough, they also changed my order (color AND quantity), charged my credit card, and then shipped, ALL WITHOUT ASKING FOR MY CONFIRMATION of the new order. In general, they have horrendous customer service: they ignored me until I made lots of noise (I had to post daily in their forums, where their potential customer could see, until finally I scared DailyZort into returning my emails!).

To see details, a play-by-play, and excerpts of my correspondence with them during my first and only order, see here: http://www.fatwallet.com/forums/messageview.php?catid=74&threadid=620481
"

Detailed Review Benchmark + -
Overall quality of the company
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Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
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Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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