ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2018-09-21

Amazing in every way!

"I really can't say enough positive things about DWF. My parents are elderly, and recently we started redoing the floors in their house to make it more manageable with a walker. I live far away, so was dealing with contractors, etc., by phone. After my mom selected her flooring, we got a few local quotes and then I just decided to do a quick search online. I am so very glad I did!! Not only did DWF have the best price by far of any dealer I discovered, their service was head and shoulders above the rest. Megan, in their sales department, answered every question I had for her, and quickly emailed me estimates. The sale was easily handled over the phone, and despite my fears (DWF is in Georgia, my parents in Michigan) I found their freight shipping price to be absolutely reasonable - they were even cheaper than another company that was closer to my parents! Even better, the shipping company they used was courteous, in contact as soon as they received the order, and worked with me and my contractor to safely and conveniently deliver the order. And it arrived so quickly - I was really impressed with the whole transaction. If you need flooring, DWF is the place to go!"


Verified
5/5

2018-09-21

Good customer service

"Overall pleased with my experience"

Detailed Review Benchmark + -
Pricing of products and services

Verified
1/5

2018-09-18

Poor customer service

"They are technically challenged with emails and returning phone calls. Poor response time for customer service. Product is good and arrived in good condition. "


Rep reply posted 2018-09-27
A rep from DWF Hardwood, GNicholes21, has responded:

“I love getting reviews from customers because it helps me build where I am weak. This review is not one of those. No matter how advanced our technology is, we cant respond to e-mails that we never receive due to incompetence on the senders end. For instance, my e-mail address is johnh@dwfloors.net. If you leave the "h" out of the e-mail address, I wont receive it. The same thing with my shipping clerk Mayson. Her e-mail is maysonh@dwfloors.net. If you leave the "y" out of the address, it will not get to her. This customer did these exact things and even sent over proof that he made a mistake. I tried to resolve this with the customer, but in the end, he wanted something for nothing even though he states that "the product is good and arrived in good condition". Not only that but it arrived on time. So again, please leave reviews, good or bad. Making floor shopping online easy is my goal. In the end, we just want honesty to do so.

Regards
Johnny Holbert
E-Commerce Manager
johnh@dwfloors.net”


Verified
5/5

2018-09-14

Great Experience

"I was skeptical to order such a large order online but I have to say that I'm very impressed with DWF Hardwood. I ordered over 700 sq. ft of Shaw Vinyl Plank. It was priced in my local store at $5.25 / sq ft. With DWF I got it for $3.83 including shipping. That saved me about $1000!!! The shipping took two weeks from order to delivery. The delivery was awesome. The rep who assisted me was Tania and she was great! I'm definitely going to order through them again on any flooring project I do. Keep up the good work!!"


Verified
5/5

2018-09-11

Excellent Pricing and Service!!!

"DFW Hardwood provided exactly what we needed to complete our flooring project. This is the second time we purchased from the company. We had a hard to find flooring which we loved and were just happy they could help us out. The shipping we quick and easy. We recommend them to all of our friends!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-09-08

BEST PRICE SAVED BIG BUCKS!!!

"Awesome staff easy to place order. Excellent communication. Flooring arrived in good order in a timely manner. Great experience from start to finish!!! No one could come close to the price I paid for my flooring.
★ª"˜¨¨★ª"˜¨¨¯¯¨¨˜ª¤.¸`*•.¸*•¸★☆☆PERFECT 5 Stars☆☆★¸•*¸.•*´¸.¤ª˜¨¨¯¯¨¨˜"ª★¨¨˜"ª★

A pleasure doing business with you!!! DWF is a border line 11 company!!! Thank You, Fred Moose
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-09-06

Great service

"DWF was great! Tania was my sales rep and being a few states away, I truly appreciated how helpful she was! Order was an exact match to existing floors and the!ir price was the best I found! If I ever need floors again, I will definitely come here first! Thank you DWF!!"


Verified
5/5

2018-09-05

Great Service at a Great Price

"I interacted with DWF 100% thru the internet. I found the Bruce Hardwood flooring in the color I needed easily on the website. The excellent pricing made it worthwhile to ship 780 sq Ft of hardwood to IL. The order pad was easy to use along with the shipping calculator. I received an order acknowledgement almost immediately. When I emailed them for a status update on the ship date they responded the same day with my shipment information. Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2018-09-06
A rep from DWF Hardwood, GNicholes21, has responded:

“Hey Tom,

We appreciate your business and the great review. Jordan is one the best guys I've got. If theres anything else you need, please let us know.

Johnny
E-Commerce Manager”


Verified
5/5

2018-09-05

Quality counts

"Far exceeds the no QC product from Lowe's.

I first bought 1500 sf of a similar product from Lowe's. After having 800 sf installed, noticed a strange white powdery coating on the product. Closer examination proved to have an alternating finish to the product. Like flat and semigloss finish alternating visible in the correct daylight angle reflection. This was not noticeable with artificial light on the product. Contacted Lowe's about problem and was told to contact manufacturer because Lowe's did not do the install and it was likely an installation issue. Manufacturer told me to contact Lowe's. So for 5 months I was a ping pong ball. Finally got an independent evaluation from a manufacturer supplied contractor which confirmed my suspicions of a quality issue. The report clearly stated "Manufacturing Quality Defect". Lowe's finally sent out their people to remove & return the defective product, refunded my purchase price as well as the installation cost I had paid out. Overall bad experience but could have been worse. 5 months of time wasted on defective manufacturing of product with little if any quality control. I am grateful to have had my costs reimbursed with out having had to hire an attorney. Lesson learned: start your flooring project with a quality product and you will have a quality looking finish when the job is done.
"


Rep reply posted 2018-09-06
A rep from DWF Hardwood, GNicholes21, has responded:

“Hello. Sounds like everything worked out in the end. I wish we could have been more help in the beginning.

Johnny
E-Commerce Manager”


Verified
5/5

2018-08-26

Bruce Hardwood

"I purchased 6 boxes of Bruce Natural Reflections. The website was easy to navigate with excellent prices. I wouldn't hesitate to buy from this company again. Highly recommended..."


Rep reply posted 2018-09-06
A rep from DWF Hardwood, GNicholes21, has responded:

“Hello,

We were glad to have the opportunity to serve your flooring needs. Being an Armstrong Elite dealer, we will continue to give you service after the job is done. Thanks for the glowing review.

Johnny
E-Commerce Manager”


Verified
3/5

2018-08-26

Mixed Review

"The Good: I was able to get our engineered hardwood for a very good price!
The Bad: It took much longer to get the flooring than promised, and I was not kept updated by my contact person. Several of my phone messages went unanswered.
I was actually surprised when I got an email saying that the flooring had been shipped.
"


Rep reply posted 2018-09-06
A rep from DWF Hardwood, GNicholes21, has responded:

“Hello,

We appreciate the feedback. Your review will help us fix areas that need attention. I hope the installation is going well. Contact me personally if you need anything moving forward.

Johnny
E-Commerce Manager”


Verified
5/5

2018-08-21

Very satisfied.

"Im very pleased and satisfied with my floor and this company!
I bought my luxury vinyl planks (True Desing/Fosil Gray) at the best price. Was shipped to me safe and in time.
Highly recommend DWF.

Claudia ( Jeffersonville IN)
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-08-10

Best Customer Service

"This has been by far the best experience I have had with an online or over the phone purchase. Their prices were the best I found on hardwood floors by at least $1.50/sq ft. You work with the same person every order and that individual takes care of everything. If you have a choice, ask for Tania. She is the best!!!"


Rep reply posted 2018-09-06
A rep from DWF Hardwood, GNicholes21, has responded:

“What a great review. I'm proud of my sales team and glad that we had the opportunity to be a part of such a huge decision. ANd you're right, Tania is one of my best. We are still here if you need anything moving forward.

Johnny
E-Commerce Manager”


Verified
5/5

2018-08-09

Amazing Service

"After waiting 8 days for my local flooring store to place my order, I decided to try DWF Hardwoods. I placed my order via phone with them on a Thursday and have been notified that my shipment will arrive this Friday! I am getting the same product at a lower price and even with shipping I am paying less! Speed and accuracy of processing my order has been wonderful. Most importantly for me is that the entire experience was quick and stress free!"


Verified
5/5

2018-07-12

So Happy!

"I found Shaw hardwood flooring at some local flooring stores and fell in love with it. But, the price was more than I wanted to spend. I called around to other local stores and no one could offer me a better price. I called DWF and worked with Jose. He bettered my price significantly! He was also very patient with me and sent out multiple samples before I made up my mind. My floors are now installed and they are beautiful!
All around great experience!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges