"I did have some difficulty with the checkout process"
"Ive purchased before but today is the first time Ive provided you with my password to open an account! Very easy and quick!
Have ordered size 10 in previous order however due to age and loss of a few pounds, Im going for a size smaller. My first order with you was in April of 2022. I love this style of breast form - My surgery was in 2003 and have used this same form all of these years. "
“We're thrilled to hear how easy and quick your experience was! It's fantastic that you've found the perfect breast form style with us since 2003, and we appreciate you sharing your journey with us! Transitioning to a smaller size is totally understandable, and we're here for you every step of the way. Thank you for choosing Damozelle again—your support means the world to us!”
"I hope this company fulfills its promise"
“Thank you so much for your fantastic 5-star review! We're thrilled to hear your excitement and appreciate your trust in us. We're committed to delivering on our promises and can't wait for you to experience all that we have to offer! Stay tuned for great things ahead!”
"I ordered one of these bras on September 3 and after contacting your business on two separate occasions finally received the item on October 15! I know it was on backorder, but when I talked to a young man, he assured me that an email would be send to update me. It never happened. I surely hope that these bras don't become such a hassle."
“Thank you so much for your feedback! We're thrilled that you finally received your bra, but we're truly sorry for the delays and communication issues you experienced. Your experience is important to us, and we appreciate you bringing this to our attention! We are actively working to improve our communication so you get timely updates next time. We hope to exceed your expectations in the future and deliver the hassle-free experience you deserve!”
"Great breast cancer bra. Website a little difficult to navigate. PayPal option was not readily available. "
“Thank you for your feedback. We're glad to hear that you found our bra to be great, especially for such an important purpose. We understand that navigating the website can sometimes be challenging, and your comments about the PayPal option are valuable. We'll make sure to look into improving the site for a smoother experience. If you have any other suggestions or need assistance, feel free to reach out.”
"It was easy to find what I was looking for. "
“We’re thrilled to hear that you had a great experience finding what you needed! Your feedback means so much to us, and we’re so glad we could make your shopping experience easy and enjoyable. Thank you for taking the time to share your thoughts!”
"took a lot of work to place my order"
“Thank you for your feedback. I understand that the process to place your order was more complicated than expected, and I apologize for any frustration this may have caused. We're constantly working to improve our ordering experience, and your input is invaluable. If you have any specific suggestions or if there's anything we can do to assist you further, please let us know.”
"Great selections and great prices !! "
“Thank you so much for your fantastic review! We're thrilled to hear that you love our selections and great prices! Your support means the world to us, and we can't wait to continue providing you with amazing products! Keep enjoying your shopping experience!”
"This is my first time shopping here. Trying to create the login account was a nightmare. I gave up. Probably my fault and not yours.
Selecting a bra was difficult. I requested a certain size which appeared to be available. Once I got to check out, there was a different size listed with no explanation. Instead of purchasing six bras for my mother, I purchased only 2. Too difficult. I do not have time to waste."
“Thank you so much for sharing your experience with us! We're thrilled to have you shop at Damozelle, and we truly appreciate your feedback. We're sorry to hear that you faced challenges while creating your account and selecting the right bras. Your experience matters to us, and we’re here to help improve it. We will definitely look into the issues you mentioned to make future shopping smoother for our customers. We hope you’ll give us another chance to provide you with the best possible experience. Happy shopping!”
"I like it and am buying two more"
“Thank you so much for your fantastic review! We're thrilled to hear that you love your bra and are coming back for more. Your support means the world to us, and we can't wait for you to experience the other styles! Happy shopping!”
"I would like to have seen the back of the bra on your website."
“Thank you so much for your fantastic 5-star review! We're thrilled to hear that you're enjoying our products. We completely understand the importance of seeing all angles of our bras, including the back, and we appreciate your feedback. We're constantly working to improve our website, and your input helps us know what our customers want. Stay tuned for updates, and thanks again for your support!”
"Quick and hassle-free shopping "
“We’re thrilled to hear that you found your shopping experience with us to be easy and hassle-free! Your satisfaction means the world to us, and we appreciate you taking the time to share your feedback. Happy shopping, and we can’t wait to serve you again!”
"too much effort to do all the feedback"
“Thank you so much for your amazing review! We're thrilled to hear that you found everything easy to navigate. We're here to make things as smooth as possible for you! Thanks for letting us know about that”
"Took me over an hour to finally get checked out."
“I’m sorry to hear about the long wait you experienced during checkout. We understand how frustrating that can be, and we appreciate you bringing this to our attention. Your feedback is valuable, and we’ll work on improving our checkout process to ensure a smoother experience for our customers in the future. Thank you for your patience.”
"If I liked what I purchased I will be back."
“Wow! Thank you so much for your amazing 5-star review! We're thrilled to hear that you're satisfied with your purchase. We can't wait to welcome you back for more fantastic finds! Your support means the world to us!”
A rep from Damozelle, HPFYCustomerCare, has responded:
“Thank you so much for your feedback! We're thrilled to hear you enjoyed your experience overall! We appreciate your honesty regarding the checkout process, and we’re constantly working to make improvements. Your input is invaluable to us! Happy shopping!”