"This is my first time shopping here. Trying to create the login account was a nightmare. I gave up. Probably my fault and not yours.
Selecting a bra was difficult. I requested a certain size which appeared to be available. Once I got to check out, there was a different size listed with no explanation. Instead of purchasing six bras for my mother, I purchased only 2. Too difficult. I do not have time to waste."
"I like it and am buying two more"
“Thank you so much for your fantastic review! We're thrilled to hear that you love your bra and are coming back for more. Your support means the world to us, and we can't wait for you to experience the other styles! Happy shopping!”
"I would like to have seen the back of the bra on your website."
“Thank you so much for your fantastic 5-star review! We're thrilled to hear that you're enjoying our products. We completely understand the importance of seeing all angles of our bras, including the back, and we appreciate your feedback. We're constantly working to improve our website, and your input helps us know what our customers want. Stay tuned for updates, and thanks again for your support!”
"Quick and hassle-free shopping "
“We’re thrilled to hear that you found your shopping experience with us to be easy and hassle-free! Your satisfaction means the world to us, and we appreciate you taking the time to share your feedback. Happy shopping, and we can’t wait to serve you again!”
"too much effort to do all the feedback"
“Thank you so much for your amazing review! We're thrilled to hear that you found everything easy to navigate. We're here to make things as smooth as possible for you! Thanks for letting us know about that”
"Took me over an hour to finally get checked out."
“I’m sorry to hear about the long wait you experienced during checkout. We understand how frustrating that can be, and we appreciate you bringing this to our attention. Your feedback is valuable, and we’ll work on improving our checkout process to ensure a smoother experience for our customers in the future. Thank you for your patience.”
"If I liked what I purchased I will be back."
“Wow! Thank you so much for your amazing 5-star review! We're thrilled to hear that you're satisfied with your purchase. We can't wait to welcome you back for more fantastic finds! Your support means the world to us!”
"Keep getting emails about order being delayed. "
“I'm really sorry to hear about the issues you've experienced with your order. It must be frustrating to receive constant updates without a resolution. Although we did refunded you for your order. Thank you for your patience.”
"This is our first order, we will await the arrival of the items."
“We are absolutely thrilled to hear about your first order! Thank you so much for choosing Damozelle. We can't wait for you to receive your items and hope you love them as much as we do. Exciting times ahead!”
"2nd time purchasing and I am beyond thrilled with your products. 40 years post mastectomy and finally found some decent options."
“Wow! Thank you so much for your amazing review! We're absolutely thrilled to hear that you're loving our products and that they’ve made such a positive impact for you after your mastectomy. Your support means the world to us, and we’re so grateful to have you as part of the Damozelle family! We can't wait to continue providing you with the satisfaction you deserve!”
"I did not like the different pictures to click on to set up a profile."
"I would like to see detail specs in inches/centimeters vs Small Medium Large. Size charts are usually way large for me."
"Quick & Easy on line order process."
"It had been a while since I had used your website therefore I had forgotten my password. After many failed attempts following your instructions to have a new password sent to my email, it never came. I then had to call to get a new password set up, which the representative was kind and easily and quickly took care of.
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"The difficult part was trying to figure out what required info on the checkout page I had not provided. There was no feedback. I gave up."
A rep from Damozelle, HPFYCustomerCare, has responded:
“Thank you so much for sharing your experience with us! We're thrilled to have you shop at Damozelle, and we truly appreciate your feedback. We're sorry to hear that you faced challenges while creating your account and selecting the right bras. Your experience matters to us, and we’re here to help improve it. We will definitely look into the issues you mentioned to make future shopping smoother for our customers. We hope you’ll give us another chance to provide you with the best possible experience. Happy shopping!”