"Great information and easy to use"

"Convenient checkout with ability to pay with PayPal, will be back to buy accessories."

"Hopefully the IQ will be better than the tactics and support... was tricked into signing up for newsletter for a 10% code that can't be used on the IQ, was not specified on the page, even had the IQ photo on the page and then took you to a list of products where the IQ was again listed ... tried to contact support but was ignored, so I'm buying it without the coupon, reluctantly ..."

"was guuuud. Not too expensive, not too cheap, either. Nice website design, even nicer vape design! Can't wait to try it."

"This is my third Ascent. Have also ordered 1 IQ. Was never given the $50.00 credit. Now working with CJ and Allen on product development. "

"first time buying a vaporizer. decent starting place I think"

"Ploom is offering free priority USPS delivery.
They also charge taxes though - which you did not (hehe).
Good idea offering a glass accessory- this made my choice over a PAX3 that much easier.
Weighing the price of the PAX3 + Waterpipe accessory + tax it was well over $35 compared to the IQ.
Hoping to enjoy it for many years!"

"Ordering accessories for my IQ on the Davinci site was a breeze."

"It was a good experience got a lot of information and got a hopefully good quality vape that I like and will last me !!(:"

"Information was easy to navigate "

"There is a free shipping special, the page says that USPS priority is free on orders over $100. When I made my order I had an option to select free shipping, but USPS priority was ALSO there for about $10. I selected free and really hope it actually ships out USPS priority. Being a weekend there seems to be no way to contact anyone at the company to ask."

"I ordered the pearl to put into the oven as a spacer. Hopefully davinci will come out with a real spacer really soon."

"I was able to make my purchase and check out easily with paypal. I did chat with a rep and they responded promptly and answered my questions."

"I do love the perks ordering from the manufacturers directly. I just feel like the customer service across the board could be better when dealing with the customers that have been trying to get units replaced that have been defective. My experience has been reasonable but very many people I have heard of within the online community haven't had such a great experience and I'm sure all of that can be cleared up if the company prioritized customer service with greater care. I know the business and while it's great that you've invested much into marketing, customer service is going to make or break any company. So please keep the brand and the company to a higher standard and listen to the most loyal members of your family and pick up the phone or answer emails because we want to see DaVinci succeed. "

"happy with product but felt mislead into percentages off with coupons also the before tax and after tax price was misleading."