"Placed an order from the site and received confirmation email stating the order was placed. My credit card was charged. Never received a email about package being shipped. The order status in the website changed from processing to complete. I have sent numerous email regarding the status and have received nothing. "
"Received my order a week ago and 1 decant I received was either bad or I was given the wrong decant.. Contacted DecantShop next day.. Got a response 24 later from Emrah.. She said she will replace it or refund my $$.. I replied back to ask for a replacement and have received no response from them.. Sent follow up email 3 days later still no response.. Terrible business will never order from them again.. If you are looking for Niche Decants order from Surrender to Chance.. They have excellent customer service and ship very fast.. Decant Shop is a JOKE!!! "
" i made a purchase 2 months and i still haven't received anything, i wrote them multiples times and no one answered. They stole my money"
"My son spent weeks using twitter and facebook to promote their site and to earn free reward points. When it came time to use the reward points he was denied and his account was cancelled."
"So I thought it would be good to put DecantShop on reseller ratings seeing as there are not many sites that review this place and being there are very few niche fragrance sellers out there.
To get straight to the point they are 'legitimate.' They seem very shady at first because they have no terms and agreement on their website and no phone number to call them at. I did some research on them: They are based in illinois, Chicago, so you arn't getting your fragrance from some random location outside the United States. The owners names are apparently Adriana, Sarah, Emrah who run the shop.
The fragrance I purchased was green Irish Tweed; my friend who owns an authentic $100 Irish Tweed comfirmed that the smell was authentic.
I bought an expensive 3ml spray vial that cost around $13.00+3.00 shipping (but I got shipping free because I used a coupon). They are less expensive than alot of niche sites like perfumed court which could cost anywhere from $15.00+shipping!
My overall impression was not very impressed, they shipped out the next day but I recieved the product 2 weeks later; to my amazment the 3ml bottle was super tiny about half the length of my pinky finger. They are definitly making money but niche fragrances is a business, a good one at that seems like. If you are interested in sampling niche fragrances from them it looks like it would be just fine, I was concerned the end product would be fake but its real."