"The glases item were not ordered. The order was canceled while chatting with the rep to get the price correct and before my card was billed. Once I learned, the order would not be shipped until after payment was complete I canceled the order. There is no need for this item to occur interest on my charge card prior to shipping.
The next day I got an email saying that my order was being processed. When I contacted them, I was informed that I would still be billed $25 for a layaway fee. Company has refused to resolve the complaint or refund my card."

"This outfit is nothing but a SCAM

If anything is wrong on your oder, they will take the money and send you a bogus product.

I ordered the glasses and that part was made easy.
Some information was missing on a prescription order, but they made the glasses anyway. (Took them for ever also)

I went to my local Optometrist and he stated they should have never made the glasses without the information.

The took the money, no exchange/no refund, just a pair of expensive glasses that are useless."

"I also wish I had read the reviews of this company! I was skeptical about ordering something expensive and custom online...but I took a chance. The glasses I received do not fit, they are stretched out and obviously defective. They also promised it would come with a dust cloth and a certificate of authenticity and it did not. It came in a box with no invoice or proof that they filled my prescription accurately. I am currently emailing him and letting him know I will be disputing the charge on my credit card if he will not issue me a full refund! So upset! Please read reviews before you buy, I am also issuing a complaint with the BBB!"

"I wish I would have seen these reviews before I purchase from DecorMyEyes. This company is run from a garage and after so many complains on line I don’t know why they are still in business. I purchased DG frame alone with prescription glasses. The prescription was wrong, the frame is defective and the support does not exist. We try to have them at least fix the prescription and they want us to pay again to have them fixed!!! Even though they advertise 100% satisfaction the $400.00 I paid I lost. They have no experience in working with prescriptions glasses and the brands they offer are the defectives units that do not pass the quality from the original brands. This company is a garage company!!. DO NOT BUY FROM THEM !!!"

"Like many others i too wish i had read these reviews. I regret buying from this company, I went through the process of ordering glasses through the website. I ordered Hoya 1.74 high index lenses thinking i would receive high quality thin lenses. Whene i received my order i was shocked to see how thick they where. The last time i wore lenses so thick it was in 1974. I have been to several optometrists that have verified these are not what i ordered and paid for. I have contacted them but they will not take any responsibility and will not help me in any wa. This company mislead me. What to do?"

"Had my order pending from these guys for a month now. Everytime I call, it's : "We'll get you a tracking number as soon as your glasses ship".
Finally spoke with a manager about a refund yesterday and he basically denied me any refund and said they'd get to me when they get to me, that "they're on backorder from overseas". After a few calls, every other place I called had them in stock.
DON'T SELL SOMETHING YOU DON'T HAVE GUYS!!!!"

"DO NOT BUY FROM DECORMYEYES.COM!!!

I placed an order for a Gucci frame, I was notified 15 minutes later by DME.com that they were not carrying the frame in stock, but offered the same pair in a different size/color. I told them to cancel my order, consequently, they still charged my credit card. When I declined the charge, the OWNER of DME.com, Tony Russo, called my cellphone, cursing and threatening. Since the call, I have received numerous emails, in which he wrote, "Go eat me, you piece of garbage. You will never get your refund."

FRAUDULENT WEBSITE! DO NOT BUY FROM THEM! "

"Had bad experience with them somehow. They blocked my phone number after I called several times concerning my order after the expected delivery time passed. Right now my shipment is on the way. I cross my fingers for not receiving faked or not correct prescription after I read all this reviews.

I did receive the item and found that my lens is different from what I ordered! I called Tony and he refused to compensate me more than $30 and I paid $450 for that!"

"I made an order for some designer spectacles with this company and paid by credit card a day before reading the reviews on this site. I assumed I had been had in a scam and gave up hope of ever seeing my specs.
Lo and behold, they arrived a week later, brand new and perfectly packaged in the manufacturers original case. I saved around 45% of what I would have had to pay in a store.
The huge variation of experiences between customers of this company, as reviewed here, is a mystery."

"..VERY Disgusted with the service this company provides and will never purchase from again!..Sent a pair of glasses to get fixed that i purchased from them and on the website states it would be be delivered in 10 days then i get an email a month later stating they cant fix them..when i recieved my glasses there were scratches on my lense and sent back to me without my versace case!this is a very disorganized,unprofessional, and sloppy business that CANNOT be trusted!"

"Never buy from DecorMyEyes - read all the negative reviews. I sent my prescription eye glasses to them for repair (they were originally bought there). They were sent & returned twice, in worse shape than I sent them for repair - all bent out of shape. Tony Russo the owner/manager was rude & told me he had done all he would & I should get them repaired locally. He is a jerk. Their insurance is worthless. I should have read the reviews first. Never deal with them again!!"

"Please don't order anything from this company,they are dishonest and exceptionally unpleasant. For a simple repair we wwere charged $100. When the glasses came back to me they had not been fixed. Tho owner Tony Russo agreed to refund me and fix them free of charge and I have the emails to prove it. When they took receipt of the glasses they then refused to return them until we paid for them,effectively breaking his promise. His response to me was that he had just set me up. This man isn't a business man,he is a thief."

"These guys are dishonest and misleading. Stay as far away from them as you can...."

"I sent my glasses out to get fixed they then quoted me false prices. They rang up a bill that was so much I could of bought a new pair cheaper. I refused to pay it then said fine and refunded my money after it took over a month for them to fix the glasses. They then never sent my glasses back I keep asking them for a tracking number to prove they shipped them back to me they refuse. There Sales rep Tony Russo then sent me a email saying he stole my glasses just to be a smart ass I tried calling to no success this company is obviously is just running a scam. Check out Better Business Bureau they have a 150 complaints and only resolved 6 obviously there something shaddy going on. You are crazy to do business with such a fraud company thanks."

"Extremely rude and unyielding customer service, unreasonable if not unconscionable "restocking" fee of 20% of the cost of a returned item. E.g., they will charge you something like $38.80 to put a box of sunglasses back on a shelf. This is a business site designed to rip-off customers, not serve them. Their imperious, rude, obnoxious, uncooperative attitude says it all. Don't EVER do business with them. You'll just get screwed."