"Super easy to navigate website. Great prices plus free shipping. Win, Win!"
"So far so good! Proof is in the product and I’ve only seen it online. Great online experience though. "
"Easy to use and find items. Prices were competitive. Will check back for more lighting."
"Hands down the best price I could find on the bathroom faucets I wanted for my renovation."
"Very easy ordering process."
"Best prices for my home improvmets purchses. "
"You promised a discount when I signed in to your site, but it never showed up on my bill."
"Great. I like the site. Yea"
"Exactly what is needed to replace worn faucet indicating caps. Quick and easy to find on website, ordering and shipping info."
"I signed up my email for the ORDER12 coupon which said some brands are not included but if you call the sales rep you can get the discount. So, I called but the sales guy would not apply the discount and was rather "short" about it!!"
"Customer Service was quick to answer question and help to place my order."
"Simple and easy to order!"
"The 15% code was helpful. I have been looking for a faucet in my price range. This was what I wanted, but above my pricepoint. Your coupon made it possible. Thank you! Can’t wait to receive and install it!"
"Great Pricing compared to Build.com! Thank you Decor Planet!
"
"I placed my order on 11/10, the shipping date kept push out at least four times. They told me the lead time is 4-6 weeks when I ordered. By 1/5, they told me the shipping date will be in Feb., so I cancelled my order. I even got a confirmation email saying the order is cancelled on that day. The order was not cancelled, since I never saw the refund. After that, It took me about 6 phone calls and 10 emails to finally get the order cancelled on 1/15, and they would refund within 3-5 business days.
Today is 1/30 and I finally see the refund reflected on my credit card. The customer service department does not return emails/calls until I either post something on their Facebook page or threaten to file a fraud claim with my credit card company. Basically you have to get ugly to get a reply from this company.
DO NOT BUY FROM THEM! You never know when or if you will receive your order. You definitely have to work hard on getting a refund."