ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2020-12-01

Replacement Shower Handles

"I wanted to purchase porcelain shower handles that would stand up better to California water than our old pre-PVD ones. We have old Harden stems. I had tried a couple of others before but they didn't fit. But it turns out that the solution was very close to home. I own this tub faucet in nickel so I removed my handles and installed them on my husband's shower stems. They fit perfectly! Decor Planet's service was exemplary. I called with a couple of questions and they were answered to my satisfaction. I asked whether I could get the 15% Cyber Monday discount on these, and I was sent a quote via email which gave me the discount. Well done! I rated the price at 4 stars because the handles were more expensive than the Kingston Brass ones."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2020-11-30

Large Selection and Great Prices

"Good selection of products. The special you provide on my Brizo faucet was the clincher. Free shipping is also great."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2020-11-30

"Had faucet, needed replacement part. My son phoned about part and the person who talked to him was very helpful in assuring us we were ordering correct part."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2020-11-30

Happy in Bend

"Found exactly what I was looking for..."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2020-11-30

Cyber Monday Kill

"Cyber Mon discount on top of sale vanity. Great savings!"

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2020-11-30

"nice and easy good prices"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
4/5

2020-11-30

Reliable. Comparable if not better than other home improvement websites.

"Can always find a better deal here compared to the local big box stores."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2020-11-30

"The same Brizo kitchens faucets I purchased from Decor Planet were $500 less than on build.com. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2020-11-30

"This is my first order with Decor Planet. Good price and easy process."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
4/5

2020-11-29

"Very Happy 2nd time ordering from you"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2020-11-29

Excellent knowledgeable customer service!

"Chad in customer service was very helpful on getting me info that was not posted on the site, like dimensions of the faucet holes, color description, and presence of an overflow valve. His answers led me to my purchasing the vanity and sink."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2020-11-29

Easy to find the unknown

"I acquired a unique ceiling fan compete without the unique wall switch control pad. I had some idea as to what it physically looked like but I did not have the brand name nor the model number. However after logging into your website I was surprised as to how fast and easy it was to locate the exact switch I needed. Good job!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2020-11-29

Great experience

"Very easy to select what I wanted and to navigate through the website , thank you! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
3/5

2020-11-29

My shopping worked.

"The complex website caused me some difficulty that was my fault for not noting accurately when I found what I wanted. Your telephone assistant was terrific. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
3/5

2020-11-29

"Haven’t received product yet. Just placed order"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases