"I ordered a textbook I needed for one of my classes from DeepDiscount.com the 29th of August, and paid extra for 3-5 day shipping. On September 11th I contacted them and asked them where my book was, they replied that it was out of stock and it would ship once it was in.
First of all: It said "In Stock" when I purchased it.
Secondly: They did not offer anything to remedy my situation.
Thirdly: I ended up not receiving the book until September 20th, consequently missing 4 chapters.
HORRIBLE CUSTOMER SERVICE, HORRIBLE SHIPPING TIMES, HORRIBLE EXPERIENCE.
They need to get their act together and join reseller-ratings if they ever even hope to keep that business running."
"I noticed that a lot of people complained about Deep Discount. I will admit, they need to start listing on their website which items are available and which aren't, but their customer service IS NOT BAD AT ALL! I got a message back from them within hours of me posting it and they gave me a refund with no hassle. Even on the phone, I was able to get a customer service agent within a minute. Not bad at all, I say! I'd use them again, but only for items which they couldn't possibly be out of."
"I ordered a book on 7/12 and specified overnight shipping. As of 7/13 pm, the book has not yet shipped. The order status is open. I emailed them midday on 7/13 to ask about order status, but did not get a reply. I just tried to cancel my order (since it should have been here today but has not yet shipped), and it will not allow me to cancel the order. There is no phone number I can call. I did put in a written cancellation request; hoping they will honor that."
"I ordered 2 blu-rays a week ago and my order was shipped and delivered without an issue yesterday. I know DDD has had serious problems lately but I can only attest that my order arrived in a week using free shipping and I've personally had very few problems in the past. They are not usually the lowest price now that Amazon has become the premier seller of blu-rays, but sometimes an item is cheaper, so I will continue to order from them occasionally."
"Horrible. Item said it was in stock, then 6 days later I got informed that it is back ordered and they would not even allow me to cancel my order."
"I ordered a paperback book 11 days ago and order confirmation said it would be delivered in 5 to 10 days. The money was taken from my account the same day but still no book has arrived.
DON'T WASTE YOU TIME WITH THIS COMPANY!!! Even if they are legit they take so long to deliver merchandise that you're better off going with another vendor. After reading other reviews I didn't even bother calling customer service. I'll just chalk this up to live and learn.."
"Brutal! Their system generated a duplicate order when a DVD movie was no longer available. Order was placed on 3.31.2011 & credit card was charged immediately. As of today, 10 emails have not produced either a credit for the duplicate order or ANY DVDs/Blu-rays from EITHER order. Finally found phone number to contact directly and have now been on hold 45 minutes. Thank God for speaker phone. Have been a customer since 2007 but now this may be the end as customer service has degenerated to this farce."
"The most incompentent place ever!!
Do not bother ordering, you won't get it anyway.
No communication, no customer support.
Stay away, I wish I had!"
"I ordered a multi media cabinet on 1/31/2011 and as of yesterday 2/14/2011 I have received no word on the status of my order. I have called three times inquiring about this order and I'm told each time they are waiting to hear from the supplier. I decided to cancel the order because of poor customer service and the long delay with this order. I was told by one representative that I could not cancel the order. Requested a supervisor and after a lengthy wait I was disconnected. Called back and spoke to Savannah and she said she wrote to her supervisor to cancel the order. Savannah said she would be calling me in a couple of days to inform me of the cancellation. This is poor customer service at best. Savannah is doing all she can do I'm sure but Deep Discount's service is extremely poor. The web site lists the cabinet as "in stock", which is not true as they order it from an outside supplier. This should be stated on their web site.
I can not recommend this company to anyone looking to buy any of their merchandise."
"It I could gave zero, I would. My order was canceled (Dec 21 Matrix Set) even my card was charged. Never received anything email from them or Google. No refund to my card either.
Had to call. Person lied and said they sent this back for a refund. What kind of company makes a mistake like that, keeps your money, and then lies about? Will make sure I never shop there and that my 1,000+ Facebook friends and their friends don't either."
"It I could gave zero, I would. My order was canceled (Dec 21 Matrix Set) even my card was charged. Never received anything email from them or Google. No refund to my card either.
If I did not call, I would just get robbed of the "incorrect price". Worst shopping EXP!
"
"Just read the rest of the reviews. They put up sale prices and almost never honor them. They don't ship for months even on regular orders. Either they are the most incompetent bunch of people or outright crooks."
"I ordered the Blu Ray for the Matrix Collection on Dec. 21. Google charged my account on Dec. 22. I realized today I hadn't received an email with delivery information so I called DeepDiscount. It turns out my order has been cancelled. I checked my credit card account and noticed there has not been a credit. I called DeepDiscount and spoke to Savannah. She told me Google has my money and they will notify Google to credit me. I asked how come this wasn't done when they cancelled my order. She said they have no way to know Google has already charged me. I told her I'm appalled the customer has to call to ask them to inform Google that they are due a credit. Savannah told me DeepDiscount followed their store policy regarding cancellations. If this isn't fraud it's at the very least not customer friendly."
"Right along with everyone else on here, they had some low prices on a couple blu-ray movies. I placed my order through Google Checkout, and a day later my order was canceled without any emails or notification. It's still pending in Google. And they also took my money as well and I have yet to get it refunded. I also filed charges with the Chicago area BBB"
"I ordered MISSION CABINET - cherry at DeepDiscount
to match my home theatre. One week later, I received
Mission Cabinet with "Oak" color.
I called the service phone number, after 1 hour waiting,
one lady picked up the phone, I talked with her and asked for some resolutions. she said she would talk with the right department, and called me back in 10 minutes.
I did not get call back from DeepDiscount. After 2 days
I wrote an email describing the problem and asked if
they could contact me about solutions. Christmas has
passed, but I have not received any phone call or
email. I really feel upset with the company. I would never order anything from this company. You do not
get what you order, and you do not get any service
but disappointment.
"