"I have found a few good deals on this site, and their prices are pretty good!"
"We've been using DeepSurplus for years. They are dependable, communicate well and have a good attention to detail. We have never seen them miss part of an order or include the wrong thing, and we often have complicated orders that have dozens of different types of things from dozens of different categories (electric, ethernet, coax, misc. mixed together). When it comes to shipping, the fulfill orders very fast - typically same day and even if you order middle or end of day. It's been at least 7 or 8 years since we started using them, had many dozens of orders and always the same great consistent result. Wondering why I haven't written a review sooner! And of course.... love the skittles!"
"Been ordering materials from them for over six years. Fast friendly service. Never had a issues with a order or the quality of the product. "
"I ordered a litany of cables for my computer and A/V system. Deep Surplus offered the best prices and reasonable shipping rates. Although the shipping was not as fast as I would prefer, I received my package within a week, nicely packaged. They communicate well, too -- they let you know they have received your order, that they fulfilled your order, and when the package ships. I have used them a couple times and they are a great retailer. Very highly recommended."
"After purchasing from several other discount stores, I have concluded that Deep Surplus is by far the best.
First, they have a GREAT selection made even better by their insanely low prices. (often more than 50% cheaper than competitors)
Second, they shipped my order immediately, and on the cheap, it arrived quickly(out of their hands, but i figure it's worth mentioning)
On top of that, they actually give you a bag of skittles, because they know that IT guys love skittles. I WILL buy from them again, and i highly recommend this company to anyone who likes good low cost products with good service."
"Very satisfied. Great selection -- I was looking for some AV cables/adapters that I couldn't find at monoprice. These guys came up in an Amazon search (although I couldn't buy through amazon). No problem though. Very competitive prices to monoprice -- fast shipping. Ordered 6/2, received 6/4 and that was with the default ground shipping. Plus a free bag of skittles."
"UPDATE: Unfortunately, I just noticed that they sent me a few parts that were ivory instead of white. This is an understandable mistake but when I contacted the company to tell them their mistake, they wouldn't take care of the shipping back nor would they just send me the correct parts (Total: $2.06).
I think you can really see a companies true customer support when they make a mistake and correct it with as little trouble or cost to the customer. I guess Deep Surplus doesn't understand this.
Originally I was trying to purchase several items from Monoprice but they never had all of my items in stock and the expected date that they would get the items in was more than a month.
I went to Deep Surplus. They had everything I needed in stock. The price was a little more ($8) but if you can't buy it, there is no savings.
My experience was excellent. I received order confirmation immediately Saturday and shipped first thing Monday morning with FedEx Tracking info.
The order was received that Thursday in a padded pouch. Each part was individually package, and as you might have read from other, I got a bag or skittles with a thank you card. Nice touch.
The only slight complaint I would have is the manufacture of the part on their web site isn't the manufacture of the parts I received. I'm sure they buy in bulk and it would be difficult to list every manufacture. In any case, the parts seemed to be of good quality (UL rated) so I'm still very satisfied with the products.
I was very happy with this experience. Keep up the top notch work, guys."
"Quality Product in a extremely timely manor. Ordered on a Monday, got it on Friday from CA to PA, all on their cheapest shipping method.
Also, I ordered it 5pm EST, and it was shipped same day. Prices were cheap! and I got a free bag of skittles with my order!
I would highly recommend them again to ANYONE and will be looking their in the future for cables and supplies"
"I ordered from this store because they were inexpensive. I didn't check ratings or anything first because I was in a hurry. After only 3 days, my order came in. I looked through everything I ordered, and was pleased, but the bag O' Skittles was awesome! I was most pleased to receive something extra!
Great, fast service, plus Skittles, you can't go wrong with that combination!"
"Dude seriously !!! He sent me 2 bags of free skittles with my already awesomely priced cables / adapters :)
You rock ! keep up the good work, you have a customer for life !!!"
"DeepSurplus is just amazing. I buy lots of IT gear every year, and this store sets the example for how all online merchants should be.
IMHO, students of Management ought to take a look at how these folks run things, because they appear to do everything right.
I was in the market for some Ethernet Cat 6 cables, but all the other stores (both bricks and clicks) were charging an arm and a leg. This site popped up on google ads, so I checked them out. After reading the other favorable reviews here, I went and placed and order. My experience is like the others have reported.
Within hours, I got email saying that the order had shipped, with a tracking number. Everything arrived as expected. And I also got a package of Skittles.
These folks are now on my preferred vendor list.
"
"Edit: given the service we got from Deep Surplus last time round, we ordered another round of cables. This time round, things were less planned - some assumptions about cable lengths were changed at the last minute for a somewhat unique install that's going to begin on Tuesday, so we were relying on DS to hustle like they did last time to get the order out.
If anything, they beat their response time from the previous order. The order was acknowledged at 2:18pm (Hawai'i time) and an email stating that it hand been completed was received at 2:29pm. This must've just made it onto the UPS truck as their pickup is at 5:30pm Pacific. A shipping confirmation was received at 5:36pm.
Like I said before, these guys must've been a pit crew in a former life.
We received the cables early this afternoon (July 27th) and I went through the box to check what arrived, only to find that there was a mistake on the most critical part of the orer. We bought Cat6 for the part of the install that would be most difficult (a moving cable drape inside an energy chain with a pile of other cables and hoses) so we wouldn't have to pull and replace it later, but we received Cat5E.
I called them immediately, and they offered to overnight replacements to us, but they apologised that the replacements wouldn't leave until Monday (it was a few minutes after 5:30pm Pacific, and UPS had already came) and wouldn't get here until Tuesday morning, by which time we'd be on a plane to Maui to go do the install. I told them that they would probably arrive too late, but to go ahead and ship 'em anyway.
A couple of minutes later, I got a breathless phone call from the lady (Victoria? Virginia? I forget) I had talked to saying that she'd literally run out to see if UPS was still making their pickup. She managed to catch the driver and hold him just long enough to get our replacement cables boxed and loaded.
Basically, the guy in the back that grabbed the cables screwed up, missing the one Cat6 part of the order amongst a sea of Cat5E. However, Deep Surplus did their damndest to make things right (overnighting these cables to Hawai'i cost them a fortune), so as long UPS doesn't make a mess of things, they will have atoned for their mistake.
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Previous order 265727:
We hadn't ordered from Deep Surplus before, but they had a handful of very good reviews here, so we thought we'd take a chance. We ordered close to 150 cables of various types (mainly cat5e of different colours/lengths).
It literally took them 2-3 hours to gather all the cables together ship the order, which is just amazing. Not even the likes of newegg is capable of a response like that.
The box arrived today, and sitting on the top of the cables was a ziploc with a little thank you card and a bag of Skittles. The funny part about that was when my colleague saw me unpacking the box of multi-coloured cables, he commented about having a rainbow of fruit flavours. When I showed him the candy, he was speechless...
Assuming everything works, if we need more cables in future (we probably will pretty soon), I'll definitely consider Deep Surplus. They have good prices, a good range of products (cables in all more or less standard lengths in every colour you can think of) and a shipping department that seems to be moonlighting as an F1 pit crew. Outstanding!"
"I purchased a lot of wiring equipment from these guys and this is my impression.
SCALE 1-10:
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SELECTION OF PRODUCTS: 7
PRICES: 10+
HONEST SHIPPING: 10+
WEBSITE EASE OF USE: 7 (they need to make the GUI easier for ordering multiple quantities of multiple products *AND* have a s/h calculator)
WEBSITE E-COMMERCE SECURITY: 10
PACKAGING: 10
QUALITY OF PRODUCTS: 10 (from initial inspection, will install parts this w/e)
CUSTOMER SERVICE: 10
Except for a few minor inconveniences w/the interface of their website, I'm very happy w/my purchase and would most definitely order again and also recommend all my friends to order from this seller."
"Awesome web layout all cables work perfectly and all were built awesome, a great deal too for the quality!"
"1st time buyer, will definitely repeat.
1) Placed order @ 3pm, but screwed up & didn't get a cable I needed.
2) Called support number (clearly posted on website). Friendly native-English speaker answered on the first ring.
3) Rep found order in less than 3 seconds.
4) Rep knew stock # for what I wanted off top of head.
5) Modified my order with any hassle.
6) Received professional-looking updated e-mail invoice in a few minutes.
7) Had UPS # that evening; UPS had my package @ 5:30am the next day.
8) Package arrived well-packed and with all items.
The only negative in the whole transaction is that the support number is not toll-free, but zero wait time and superb/friendly service is worth toll charges any day."